2011 Jeep Grand Cherokee Jeep Grand Cherokee 2011

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2011 Jeep Grand Cherokee repairs by problem area

Engine (19%)

Transmission and Drivetrain (10%)

Brakes and Traction Control (4%)

Suspension and Steering (16%)

Electrical and Air Conditioning (35%)

Paint, Rust, Leaks, Rattles, and Trim (10%)

Other (6%)

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Chart based on 396 repairs.
See TSBs and recalls for the 2011 Jeep Grand Cherokee.

2011 Jeep Grand Cherokee suspension repair cost distribution

$2500+ (2%)

$1000 - $2499 (13%)

$500 - $999 (4%)

$100 - $499 (25%)

< $100 (56%)

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Chart based on 52 repair trips. The repair cost chart excludes repairs made under warranty, do-it-yourself repairs, and repair trips that include maintenance.

2011 Jeep Grand Cherokee 4dr SUV

turbocharged 237hp 3.0L V6 Diesel 5-speed shiftable automatic AWD w/low range

6200 mi Steering shaft replaced on warranty Steering shaft to be replaced (on order) Steering shaft replaced on warranty 

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2011 Jeep Grand Cherokee 4dr SUV

360-horsepower 5.7L V8 5-speed shiftable automatic AWD w/low range

36000 mi Problem with Quadralift air suspension not maintaining selected height.It seemed it would lose pressure once system/engine was shut off.System was leak tested and no leaks found,problem persisted,so compressor and related valves replaced.Continues. 
38000 mi Return trip for QLII air suspension system.Tested and confirmed "sag".Performed list of tests from Mfg. No identified faults, re-calibrated system and held vehicle for 3 days to monitor. Sag corrected but compressor still runs excessively. 
39000 mi 3rd trip to dealer for failure in QuadraLiftII air suspension. again losing pressure. StarCase was opened on vehicle. failure was confirmed, compressor and controller replaced. Vehicle the held for 10 days with no failure, but not released. 
43000 mi 4th trip for QL air suspension. had 5 days in a row of system deflating.next day was informed they had been able to replicate the failure.on third day was informed all systems tested ok,told to pick up car. system failed again that same day 
49700 mi QL-II failing again constantly. dropping immediately after shutoff. 2 fittings found to be leaking. 1-90deg fitting at the top of front right air spring, 1-fitting closer to compressor. Controller nor compressor were replaced or serviced 
65000 mi

US $100
steering rack, blown seals at both ends. was not engaging properly causing drifting side to side without wheel movement. vehicle would also not turn smoothly. slow to turn then sudden turn in 
73000 mi

US $100
serious issue with front right suspension. bad vibration and inability to re-align. required change of tie rods (both sides) UCA (passenger), ball joints and bushings (both), sway bar and mounts. leaking and damaged air spring (passenger 
73900 mi

US $100
serious issue with front left suspension. bad required change of UCA (driver), ball joints and bushings leaking and damaged air spring (driver) 
82000 mi

US $100
air suspension system failing. leak coming from rear of vehicle where air tank is located (appears to be water). vehicle randomly raises and lowers. controller lights flash and display warning message (immediate service required) vehicle will not raise or lower when ride height is selected from controlled. repair attempted but not successful. tech/service team states that they see the code and acknowledge the problem but have been unable to successfully repair. have involved corporate division from chrysler/jeep 
88000 mi

US $100
QL air suspension compressor failed suddenly. Vehicle threw warning message on dash "repair required/service immediately". Vehicle locked suspension into aero mode, but would droop while running, and once shut off would slowly raise as pressure built in the system. dealer simply replaced compressor. drained and refilled nitrogen in suspension system 
89000 mi leak in air suspension (QL) system after previous work. found to be leak at fitting/hose connection for front right air spring 
108000 mi

US $100
air suspension failure. system leaking down when vehicle was shut off. 
108000 mi

US $100
replace air suspension compressor and lines 
25000 mi

US $38
Air ride suspension pump broke and part ordered after 5 hours of diagnostic test. the part was on backorder from the 9th until 30th of October. Broke again soon after repair. 
25000 mi

US $300
Suspension repaired again. 
23560 mi Leaking power steering hose. Had to wait for parts 
24180 mi Rear shock sounds like old bed springs 
9000 mi compressor for air suspension was overheating. Replaced compressor with a new unit 
77700 mi

US $1300
ride was rough due to blown shocks.  
55000 mi Airlift suspension needed tuning 
6200 mi TSB for steering shaft replacement 
85700 mi

US $1200
Front driver side wheel bearing wore out, had to replace steering knuckle as well. 
100000 mi

US $2200
Air suspension compressor physical failure and replacement 
53000 mi Air Suspension Compressor Assembly needed replacement under MaxCare warranty. 
43000 mi Not really a repair, just switched to synthetic engine oil. Changed the power steering fluid too. The power steering pump was starting to get a noise but it's OK now. 
37500 mi air suspension control replacement 
Air suspension system failure. Replaced control module and compressor. 
US $600 Air suspension lines for front end were leaking causing front end to lower overnight or not in use. Dealer replaced air lines to front end suspension. 
41000 mi

US $2500
Air suspension pump failure. Rear air bag rupture. Part issues continues we learned 2nd Gen pump is flawed and has been redesigned. 3rd Gen pump on national backorder for unknown time. 2nd Gen pump functions but will not raise to ORII mode 
42500 mi Air suspension pump replaced under warranty. In Feb had received 2nd gen pump that could not run air susp full cycle. FCA redesigned pump-waited 2mo to receive 3rd gen pump-2nd gen pump failed entirely. Mechanic covered all costs of 3rd pump 
7000 mi Failed air suspension compressor and 2 consecutive failed air suspension control modules. 
50840 mi

C $250
Steering rack was leaking. They replaced the rack. 
13000 mi Bad compressor 
24000 mi

US $400
Suspension failed to raise. 
115000 mi

US $1500
Air suspension failed with leaks in both front air struts. Replaced entire air suspensions system with coil springs. replace both front upper control arms due to worn and failing bushings 
120000 mi

US $1000
rear passenger wheel bearing replaced 
123000 mi

US $2000
front passenger wheel bearing replaced 

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2011 Jeep Grand Cherokee 4dr SUV

290-horsepower 3.6L V6 5-speed shiftable automatic AWD w/low range

16500 mi The air suspension had a switch that returned a code which said it was stuck. Dealership ordered a new switch and replaced it. What brought the issue up was when moving ride heights the screen popped up saying service air suspension. 
30680 mi Power Steering failed and was leaking fluid. 
89900 mi

C $260
dealer replaced the seized lower steering shaft. 
4000 mi right rear shock leaking oil. dealer replaced 
1000 mi Air suspension failed again.  air suspension warning lights came on. techs verified codes but could not duplicate. air suspension warning light came on. control module replaced -- took 10 days. 
11000 mi Chrysler finally agree to buy this POS back in August. My first -- and last -- domestic purchase in 32 years. 
7440 mi Vehicle exhibiting loud bang noise when traveling over bump or pothole...problem with suspension dampening return...Chrysler said it's a 'characteristic' of the Overland. Problem worse with air suspension engaged. Not an off-road vehicle! 
10000 mi TSB for I-shaft replacement 
81220 mi

C $80
Front passenger wheel bearing going bad. Replaced. 
14000 mi Right rear shock was making a squeak noise when driving over bumps. Shock was replaced as a warranty repair. 
43000 mi

US $420
Rear shock absorber leaking. Part replaced. 
66000 mi

US $500
Power steering pump replaced 

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2011 Jeep Grand Cherokee 4dr SUV

290-horsepower 3.6L V6 5-speed shiftable automatic AWD

51200 mi Replaced shock. 
35960 mi power steering hose gone 
42620 mi Vehicle has a clunking in the rear suspension. I have not taken it in to get fixed yet, so I can't yet confirm what the issue is entirely. Vehicle handling is awful. It feels like you are driving a top heavy 15 passenger van. This has been the case since I bought the vehicle. It over reacts to steering. Not a nice vehicle to drive. 
53320 mi Rear shocks were replaced (previously reported noise) under warranty 
57040 mi Suspension on front drivers side repaired 
60000 mi

US $100
Replaced power steering rack 
114000 mi

US $1000
Replace steering rack 

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2011 Jeep Grand Cherokee Suspension Problems

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