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Chart based on 68 repair trips. The repair cost chart excludes repairs made under warranty, do-it-yourself repairs, and repair trips that include maintenance.
Both wing mirrors start moving on their own up and down and back and forth. Memory positions for seats and mirrors gone. Ambient lighting defaults to default color.
9000 mi
Sour musty smell coming from a/c vents when hot outside. BAD for first minute, then gets much less noticeable. They sprayed deodorizer. Worked 1 day, smell came back. Many on the forums report this same problem.
20000 mi
Strong mold odor upon start up. TSB found by me to replace ac housing.
12000 mi
I had left the vehicle at the dealer while on vacation
HD radio and climate control many under the remote start menu was not accessible
21700 mi
Remote key fobs not working, Reprogrammed body control module
38000 mi
US $100
Evaporator unit was flaking and large amounts of dust was entering the cabin.
Cost would have been about 2000.00 but this was covered under a Ford Extended Warranty
71000 mi
US $250
Tire Pressure Sensor Fix
36000 mi
Temperature control system failed.temperature setting could not be changed.
22000 mi
Right rear door actuator failed open and had to tie the door shut with a rope. Caused road noise. Showed dealer, part was backordered for 2 weeks.
22800 mi
Dealer repaired rear door actuator.
30000 mi
New window modules
13000 mi
Computer malfunction prevented car from starting. This has happened twice, requiring a computer reboot. The first time I had it towed to a dealership. The most recent time, a roadside tech unhooked and reattached the battery, fixing it.
19000 mi
Interior lighting would not retain settings. Required "recalibration," maybe a software update?
37000 mi
US $100
Outside mirrors not fully functional. Diagnosed as problem with driver-side mirror switch. Replaced under extended warranty with $100 deductable.
10000 mi
US $60
Interior ambient LED not working. Dealer said repair made to wiring connector under warranty.
Have taken to dealer 2x as MyFordTouch has bugs, the first time it reset itself and nothing could be found, 2nd time they reprogrammed the system. Had same problem the same day I picked up from shop. They will now contact Ford troubleshootin
5580 mi
My Ford Touch still acting up, shuts off A/C when nav data entered, sat radio won't change station.
8680 mi
UPDATE - apologies to Ford. I have figured out why the climate control shuts off and the radio changes entering NAV or phone numbers on the touch screen. The screen is slanted and I was brushing my hand on the controls causing the symptoms.
29100 mi
The push button starter fails to engage the starter intermittently. It usually works after a try or two, but I wanted to get this issue on record before the warranty expires (Jan 2016) so it was taken to dealer and they could not replicate.
73780 mi
C $260
Power door locks stopped working. I pulled the fuse (hard to get at) but it was fine. Took to dealer and they had to reprogram radio module, charged 1 hour plus shop supplies and tax no parts required.
8000 mi
DIAGNOSIS ON SIDE MIRRORS RESETTING ON THEIR OWN, TRUNK OPENING ON ITS OWN,
30000 mi
Odor from ventilation system. Replaced evaporator cover per tsb
31000 mi
Evaporator cover replaced
Earlier - car just failed to start. totally dead,
51000 mi
US $350
The driver's side LED tail light failed. The outer red light would not light. The brake and directional (located in the center of the tail light workded fine). Had to replace the entire assembly because it is an LED tail light. The Driver's side BLIS is not working. I need to take it to the dealership to get the ECU reflashed.
Navigation has problems not showing correct location.
7900 mi
Navigation position errors. Driver's door speaker inop. Navigation position error. Ford Corporate requested different dealer look at it.
9000 mi
Remote start could cause the car to die and not restart. Reflashed computer with update.
10000 mi
Navigation position errors never fixed. Turned out it was because I had winter tires on the car that were a slightly different diameter, and the MFT nav system uses wheel speed sensors to infer current position from last known GPS position.
45000 mi
US $50
Mirror position switches stopped working correctly; replaced switch module in driver's door.
3000 mi
Nav system unable to display sirius traffic correctly Nav system did not display traffic with Sirius package.
45700 mi
US $1100
Repair damage from animal chewing wires and insulation
7500 mi
All of the warning lights went on in the car (ABS, airbags, traction control, hill assist, 911 assist, etc.) while I was driving. Took it in the next morning, and they said it was unsafe. Turned out to be a busted Restraint Control Module.
Pre-mature battery death. I suspect parasitic drain could be a component. Car was driven regularly for 2yrs then I didn't drive it a week and the battery was flat. Jumped it, drove an hr, flat again the next day
5000 mi
US $20
Missing a parking light bulb...in the passenger side head light assembly. Need to remove entire front bumper skin to replace so it probably took more then 10min. Assembly process missed installing it.
74000 mi
Changed oil and filter, also replaced the air filter. Got the hood latch light fixed, was a issue after some body work from nearly 2 years ago...just a bad wire.
13640 mi
Express up and Express down for both front windows would not work all the time. Taken to dealership 3 times (so far). They "re-initialized" switches but still having problem. They are not replacing switches...yet! Not happy with dealership. Delay in starting. Periodically I will turn the key to start the car & there will be a short delay (2-3 seconds) before the car turns over. Taken to dealership twice now but they are unable to replicate. Will try to record it with cell phone
8780 mi
Airbag light would come on intermittenly over August and part of September. Sensor checked, no codes found in history. Hasn't happened again Once again the hood ajar light would stay on this is the second time since June. Hood ajar sensor would come on every time the car was started Sensor was replaced, hood was aligned and adjusted problem solved.
31000 mi
Outside Temperature Reading way out, showing 30 to 40% higher than actual outside temperature. Dealer won't fix.
33294 mi
C $100
DLR not working properly.
Need new relay. Will be repaired once relay is available
12900 mi
Musty/moldy smell from A/C vents. Dealer performed TSB to correct.
16000 mi
Climate controls went haywire temporarily.
13000 mi
Wet carpet on pass side floor due to condensate leak from cracked condenser box under the dash. Service dept applied some more silicone.
4000 mi
Airbag lcd displayed that airbags were off. It happened while I was driving. The message disappeared the same day.I brought it to dealer and they did some software update but still couldn't tell me what was the problem.
25000 mi
Horn malfunctioning. Appears to be vibrating against another component, causing a garbled/harsh noise.
6480 mi
Replaced faulty battery.
13000 mi
Driver side window stopped working. Scheduled an appt and it started working again a few days before service visit. I still brought it in and they found no issues. They just lubes the windows.
passenger side door lock not functional Driver heated seat not functional. Update: replaced control module but still not working after 3 attempts. Problem with heated seats resolved. Entire IP replaced (my ford touch system).
18000 mi
AC makes gurgling sound. Passenger side carpet wet. Found leak on compressor line and condenser connection. Drain holes plugged. Replaced seals and recharged system. Rear 3rd brake light 3 LEDs stopped working. Replaced entire 3rd brake light assembly. Radio on/off button stopped working. My ford touch IP replaced to correct issue.
58000 mi
Airbag light turned on occasionally. Bad driver side seat belt buckle.
71000 mi
US $20
Washer fluid pump stopped working. Replaced pump.
38000 mi
US $200
Turn signal cancels were too sensitive. Dealer said the problem was not hardware, but required a small reprogramming of the software to fix.
76000 mi
US $200
Battery failure. Not low and needed replacement, but full and immediate failure.
26000 mi
Car was cranking slow, and a low voltage warning came up on the touch screen. I dropped it off after working hours, and the car was finished the next afternoon. A new battery was installed.
I informed them at that time that the clock loses 15 min. a month. Clock is on the audio screen. No fix attemped. They just reset it and told me to keep track of it.
31500 mi
Tire pressure sensor failed, reset Both key fobs stop unlocking and locking doors...Took car on Christmas Eve, could not get resolved as Ford was closed. Fixed in January by pulling then reinserting a fuse to reset system.
34000 mi
The dealer did a TSB in regards to the key fob problem I had on Christmas Eve...Also requested a oil consumption test be conducted with this current oil in the car....
8800 mi
The Sync system bluetooth connection to smartphone stopped working along with both remote keyless entry fobs
20000 mi
airbag fault light. airbag control module was on backorder.
86000 mi
US $187
Wiring harness for window switch was pinched during previous recall work. Rear windows did not work from master switch.
Auto up windows did not work for front doors. Re-programmed DDM and PDM modules with latest calibration from Ford and solved problem Go-times not functioning. Re-flashed the FCIM with latest calibration from Ford. Fixed issue
2000 mi
A/C would not turn off when pressing A/C button. FCIM was updated to latest calibration to address issue
12000 mi
Memory seats did not work with Intelligent Access key fobs. TSB 14-0039 was applied to fix the issue with a reprogramming of the Body Control Module (BCM). Fuel gauge would drop too much after filling car. TSB 14-0219 updated the IPC (Instrument Panel Cluster) software to fix this issue. Ambient lighting would sometimes change color by itself back to the default color. TSB 14-0175 was performed to update the APIM (Sync Module) to fix this. Turn signals would cancel too quickly during certain types of turns. SSM 44909 called for an update to the SCCM (Steering Column Control Module) to fix this. Steering wheel radio buttons would periodically be inoperative after calling Sync Services. SSM 45012 called for an update to the SCCM to fix it. Since the SCCM was already updated as part of the turn signal issue nothing else was needed.
13900 mi
Dead 12V battery, replaced under warranty
2700 mi
Module Control Charging system replaced.
21300 mi
12 volt battery would not hold a charge.
29000 mi
12v battery went completely dead.
50000 mi
US $152
Replace 12V battery
60000 mi
US $170
Reprogram AC module and touchscreen display to make AC & heat functional again
16000 mi
A telematics module regulating battery charge required replacement with a new module with newer firmware to eliminate an issue where the car was discharging its 12 volt battery (Fusion energy only issue)
17000 mi
Telematics system (remote start, GPS location, remote unlock, etc.) no longer working in many locations. Ford elected to use a 2G cellular network that is being retired by AT&T in most of the US. All 2013-2016 Fords will now fail in 2017.
20000 mi
12v battery still discharging. Traced problem to charging the cars traction battery using 110 power exclusively. Using 220v or simply driving with the ICE engaged would prob. resolve this issue.
All auxiliary electronics failed at once due to a bad ground: ABS, traction control, camera, radio, nag
44000 mi
US $180
Air conditioning stopped working due to loose wiring
73000 mi
US $75
Rear passenger 110V outlet stopped working, was replaced
90000 mi
US $125
Battery will not charge - replaced
12000 mi
12 V battery was not being charged properly due to short duration of driven trips
16000 mi
Vehicle repeatedly enters "battery saver mode" during the cold winter months. Unfortunatley, the day that the technician looked at the car was warm outside, he could not replicate the issue. The service advisor told me to come back in winter
29400 mi
Main battery still failing to properly charge, vehicle enter battery saving mode during cold weather. Dealer was again unable to replicate the problem, despite the photos that I took of the error message.
27000 mi
A/C would come on after I turned off system; touch screen too sensitive i.e. seat warmer would suddenly be on when I didn't touch control, etc. Dealer ordering module part.
1700 mi
SYNC stopped working. Dealer replaced a sterring column module
10000 mi
Sync system does not display POI info on right dash screen
10000 mi
RT dash display will not show POIs This is s Sync issue
50000 mi
US $87
Right front passenger speak rattling. Replaced speaker.
51000 mi
US $30
Driveside headlight out. Changed both driver and passenger side.
100000 mi
US $1400
Small battery located in truck was 8 years old and needed replacment
9300 mi
When dealer installed shift knob they did not hook it up correctly so it needed to be re-done. The Grade Assist button on shifter didn't work after swap
8000 mi
US $20
A/C would not turn off when pressing A/C off button, compressor stayed on, FCIM was reprogrammed with latest calibration from Ford Front & rear parking sensors would sometimes sound muted, especially in cold weather, module was reprogrammed with latest calibration from Ford Blind Spot System would have periodic failures, module updated with latest calibration from Ford Navigation would show car off of road, driving in a field, etc. GPSM was reprogrammed with latest Ford calibration per TSB Frequent "Battery Saver" messages about low 12V battery SOC, dealer claimed that they could not replicate the problem 120V outlet in rear seat was loose, plugs would fall out. Outlet was replaced Navigation POIs do not work using steering wheel buttons on right dash screen. Ford is aware of the problem but does not have a fix at this time. Dash will periodically reboot while driving. Screens go black and speedometer goes to 0 then reboots. Dealer "could not replicate" the problem. Engine Block Heater use caused an error code to be thrown. Reprogrammed per TSB.
88000 mi
Recall 14E02 - Powertrain Control Module(PCM) needed reprogrammed. rnRecall 14S21 - Airbag Warning Indicator required replacement of the Restraints Control Module.
6500 mi
front doors window one touch worked intermittently
See our lemon odds and nada odds page to see vehicles with no repairs or vehicles with more than three repairs. To see how
frequently 2013 Ford Fusion problems occur, check out our car reliability stats.
