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Chart based on 55 repair trips. The repair cost chart excludes repairs made under warranty, do-it-yourself repairs, and repair trips that include maintenance.
2009 Ford Flex
Engine not specified
5000 mi
All exterior plastic window panels had dimples from install.
door molding warped passenger side door and molding out of alignment.
6000 mi
Interior door molding came in and was installed. Exterior door molding arrived and was successfully installed.
26660 mi
Latch for front row centre console is broken, parts were ordered, but upon repair attempt, confirmed that the new part was not correct.
Dealer ordered new parts to install at later date.
29760 mi
Latch for console was replaced, all works fine now.
79040 mi
Drivers window was squealing while going up & down.
Removed inner door panel and sprayed silicone directly to track areas.
92380 mi
C $75
Rear hatch struts replaced, the passenger side was badly rusted. Both exterior door mirrors have suffered total corrosion of the pivot post, the mirrors were loose.
Both mirrors now glued down solid, no longer fold in.
1000 mi
Both driver side doors needed to be rehung do to poor fit.
28520 mi
Trim piece replaced
12000 mi
Front center console latch broke and they diagnosed the problem then ordered the part. Installed broken latch replacement part. Had several body panels to include doors and hood out of align and the dealer was unable to adjust them satisfactorily.
28000 mi
Latch on center console broke. It was replaced.
31400 mi
US $107
Paint peeled on hood and hood had several "dents" from merely closing the hood. Ford did not want to cover either problem and dealership decided they would cover paint if we paid for the "dents". Had to have it Painted three times.
22000 mi
Broken center console latch. TSB
5000 mi
missing plastic on Passenger interior door handle drivers side rear window trim cracked parts ordered
8000 mi
Dealer ordered part in Dec. but, was too far away for me to bring it back in for molding replacement until this oil change. Trim molding replaced no problem in June. exterior passenger pillar. Came off partially while on highway. replaced interior drivers side door handle molding.
Fell off somewhere and was lost.
10300 mi
Exterior passenger door pillar moulding. Second time replaced. First replacement in June split within 48hrs.
150 mi
Problem with the window trim was noticed by the dealer prior to delivery. Replaced trim the next day. New trim was either not installed correctly and required another visit to correct. Two repairs under warrantee.
1) Warped front rotors replaced
2) Verticle trim on doors replaced because they were screwed on too tightly causing a dimple. A second visit was needed at 800 miles b/c new trim was not installed correctly.
75500 mi
US $170
Chrome on drivers door handle came loose and needed to be replaced
86500 mi
US $100
Driver's door handle broke off. Handles are plastic. Could have ordered new handle but would have been around $200. Mechanic glued broken part and all is still working well after 2 months.
46000 mi
US $357
Replacement of driver door handle.
73000 mi
US $920
Plastic cladding on FR passenger door blew off while driving. Replaced.
85000 mi
US $200
Additional plastic window cladding fell off and had to be replaced.
42000 mi
US $215
sunroof seal was leaking and water was running down driver side A pillar onto seat and floor board Took to dealer and had repaired they also had to replace the Tweeter for the radio that was in the A pillar, it got wet. water leaking in to car at driver side A-pillar [ again ] causing headliner to get wet at top corner of driver side A-pillar and driver side carpet to be saturated with rain water. called dealer. they have to order parts.
43300 mi
US $100
water leaking into interior at driver side A pillar [top]. Dealer said it was coming in from around windshield rubber seal[top driver corner]. pulled windshield out , replaced rubber seal. Drove to NV from MI. in much rain and snow, no leak.
3000 mi
Center console latch is broken, still waiting for part to come in.
8000 mi
drain tube for moonroof wasn't connected properly and water was leaking into the passenger compartment
25000 mi
Console Latch Console Latch
90000 mi
Water leak near sun roof repaired per TSB.
6000 mi
Plastic trim piece / cover behind drivers side interior door handle broke. A retaining tab on the piece broke off.
6000 mi
Trim part ordered and covered under warranty. Replaced by myself.
16000 mi
Interior trim piece behind front passenger door latch broke and needed replaced.
21700 mi
US $200
Center console latch broke.
4000 mi
noise from driver side window, trim loose
12000 mi
squeak in rear passenger side of vehicle. Fixed but squeak returned. Back at dealer.
13000 mi
Squeak in rear passenger side of vehicle.
16000 mi
Center console latch replaced.
27000 mi
Latch on center console broke for the second time. Rear driver back side window trim piece cracked. Replaced trim piece and side window under warranty.
5000 mi
Front center console latch was broken and was replaced. We had called earlier so the part was available.
18000 mi
Driver door handle broken-part around keyhole had plastic clip broke, door handle could be removed. May be defect, hit by something, or attempted theft.
60000 mi
Plastic handle for center console latch broke. Can still open with metal latch.
70300 mi
The latch and lid of the front center console (armrest between driver & passenger) came off.
6000 mi
Trim around driver side front door was coming loose.
They order a new part and replaced it.
23000 mi
The leather seat cover on the driver side 2nd row seat came undone on the door side. The upholstery shop was not open on the day of the visit. I will take it back another time.
79000 mi
Seat cover fixed.
4960 mi
Rear light assemblies both right and left have moisture that has got inside. Done at routine maintenance time.
12000 mi
US $500
Repaired right front door lock by reinstalling door trim correctly.
29760 mi
Rear door pillar trim replaced.
8000 mi
Broken console latch. Common problem with 2009 Flexes. See Edmunds.com long-term Flex blog.
1000 mi
US $10
A small unpainted stripe (about 1/2 in long) in the seam between the front bumper and front fenders. Corrected with a small amout of touch up paint.
1000 mi
Front passenger door misaligned. Dealer attempted to repair but I didn't see much difference at conclusion.
The Flex had two problems from the get-go. 1. Exterior paint scratches on rear passenger door unseen because car was delivered at night.
32940 mi
Water leak into a headlight. Condensation into a headlight.
Fog inside my headlight.
Water pooling at the bottom of my headlight
7000 mi
Middle row seatback loose on one side. Whole seatback replaced with new internal seat frame. Rear passenger taillight fogging up as if not sealed. Noticed in very cold weather. Whole Taillight replaced.
26000 mi
Bought the car and the big moonroof had a tiny fracture. Visible, not leaking or anything. Had it repaired under warranty.
5 mi
Weatherstrip was malformed
2000 mi
Headliner rattle - broken clip
2500 mi
Applique panel flew off while driving down highway
16740 mi
Headlight had too much moisture in it. The lense/housing had to be replaced.
34100 mi
C $150
squeaking noise from rear wheels when humid or raining out, they could not replicate. have to return when weather is right.
4000 mi
Rear liftgate misaligned (sagging). Was perfect when I took delivery of vehicle.
7000 mi
The car has been in the shop for about one month of the three months I have owned it.I just picked it up today after the fourth attempt to fix a bad leak. I don't know if it is fixed yet.
3000 mi
front center console latch
18000 mi
console latch repaired for the second time
After console latch repair not completed properly, used rusted screw, wrong size, fell out and when I lifted the console cover other screw broke off, required a new cover, i'm sure ford paid for it, but the dealer should have eaten it.
3100 mi
Interior trim on pillar between windshield and passenger window was coming away from the frame. Needed new piece of trim with proper clips to refit snugly onto pillar.
22320 mi
Rear seat leather had come away from seat frame. Could not reattach myself as there was an interior clip that needed to be secured. Dealership repaired; seat is fine again.
5000 mi
US $40
Front door handle trim loose. Fell out. Dealer replaced. Capless fuel filler trim fell off. Dealer replaced with new parts.
1200 mi
Aligned driver's door and rear bumper. Buffed scratches out of roof panel. Said they were only in clearcoat. Buffed scratches out of passenger headlight shield. Re-coated shield with anti-UV coating to prevent yellowing with age and sun exposure.
3000 mi
Water leaking from overhead front courtesy lights after sitting in 30-minute-plus torrential downpour. Couldn't find source of leak or replicate later, even with high-pressure or high-flow hose. Probably moonroof. Doesn't happen in carwash. This problem has never recurred so I consider it "fixed." The drain tubes were not blocked. I believe that the amount and force of rain was simply more than the drains could handle, so some water dripped into interior. Water leaking from overhead front courtesy lights after sitting in 30-minute-plus torrential downpour. Couldn't find source of leak or replicate later, even with high-pressure or high-flow hose. Probably moonroof. Doesn't happen in carwash. This problem has never recurred so I consider it "fixed." The drain tubes were not blocked. I believe that the amount and force of rain was simply more than the drains could handle, so some water dripped into interior.
8000 mi
Trim piece behind passenger door handle loose. Part ordered. Trim piece behind passenger door handle loose. Part ordered.
10000 mi
Plastic trim on exterior of passenger and driver door loose. Part installed. Part installed. Plastic trim on exterior of passenger and driver door loose.
11300 mi
Parts installed successfully.
26000 mi
Moonroof switch replaced. Seat cover reattached and secured.
17360 mi
trim with keyless entry pad needed to be replaced. coming apart from car.
37200 mi
center console latch broken, turns out the whole lid needs to be replaced
See our lemon odds and nada odds page to see vehicles with no repairs or vehicles with more than three repairs. To see how
frequently 2009 Ford Flex problems occur, check out our car reliability stats.
