Worried about potential repair costs? An extended warranty can provide peace of mind.
Chart based on 197 repair trips. The repair cost chart excludes repairs made under warranty, do-it-yourself repairs, and repair trips that include maintenance.
Replaced HID D3S bulbs on both driver and passenger sides. Required removing grill trim, grill assembly, and bumper assembly. Required removing headlamp assembly to access bulb cover.
Done by self in home garage with hand tools.
Marker light at passenger side not illuminating. Had whole assembly replaced under warranty.
30380 mi
Blower motor for climate fan was replaced because it would surge through different speeds without input from occupant.
27000 mi
GPS system randomly showing car off course approx. 1/8 mile.
33400 mi
Rear camera stopped working. Dealer replaced under warranty.
46000 mi
Driver side door entry keypad came flying off at high speed. Replaced under warranty. Windshield washer pump stopped working. Unit replaced under warranty.
Wireless system was having issues seeing the keys and registering a tpms system fault.
42000 mi
US $100
Rear proximity sensor faulted Liftgate would open only a small amount and then would reclose. On second attempt lift gate would open on most occasions. Drivers Door indicating ajar on driver information console
We had many electrical problems with this vehicle including power window, radio, trailer wiring, and key communication. Ford continued to claim it was not a lemon, but the BBB found differently. Finally Ford was forced to buy it back.
81200 mi
Led climate lighting quit
36300 mi
Passenger front door latch switch failed
48000 mi
US $300
Door switch on rear passenger door failed
71000 mi
US $1333
Failure of door switch right rear passenger door.
78000 mi
US $481
Rear hatch actuator failed.
Replace actuator
46600 mi
US $200
The latch for the passenger rear door was broken causing electrical malfunction. This was fixed under the extended warranty.
20000 mi
Rear hatch lift motor squeaking during descent. Rear lift motor replaced.
45000 mi
Battery went totally dead within one year of being replaced. Fully replaced under warranty
8740 mi
Collision detection system module was malfunctioning and was completely replaced.
99200 mi
C $152
Electrical problems with fog lamps. Replaced fog lamps.
3000 mi
Software update
32000 mi
US $150
Car would not start. Battery died. Replaced battery.
54800 mi
US $2000
Adaptive Cruise Control Module failed
117000 mi
US $50
Rear Camera module replaced after it Bagan showing all images upside down.
137000 mi
US $515
Radio head unit repaired after a fault in the pre-amp section caused loss of all audio from radio/CD player.
24000 mi
Sync not maintaining bluetooth connection with iphone 7.
Repair unsuccessful.
Update: iOS 11.2 update corrected problem. No issues since.
36000 mi
hvac system registers incorrect exterior temperature which cause the air temperature to be dispersed incorrectly. It happens in auto and manual modes. Outside temp is 40 degrees off for exactly 6 minutes.
119000 mi
US $170
Rear backup camera was failing intermittently. I replaced the rear camera.
Auto reset for Bluetooth would not work, battery disconnected and system checked for working order. They confirmed that I had installed the latest Sync update.
The condenser was cracked and needed to be replaced. This issue fell under the existing warranty and was repaired in 2 days rather than one due to the dealer not having the part on hand and receiving it late in the day.
95800 mi
US $200
The my driver and passenger side climate control started doing the opposite of each other. If on A/C driver's side would blow cold and passenger side would blow hot. Mechanic replaced the actuator and fixed the issue.
33480 mi
Puddle light on passenger side was out.
7000 mi
Ford Sync system would not take a "user-installed update"; Ford's syncmyride.com gave an error sending us to dealer for reprogramming. The dealer informed us that our Sync was up to date already so they did not reprogram/repair.
36300 mi
US $200
Battery was leaking - discovered during normal maintnance - replaced at owner cost during oil change visit
48800 mi
battery dies due to unknown reason. Replaced battery at 5 weeks old, roadside assistance 5 times, home jumps 4 times. Flex has 5000 miles on it. Speculate slow electrical drain dealer hasn't identified. Frustrating!!
6000 mi
back lights for emergency strip panel, gear shift box, headlight, steering wheel, headlight all not lighting up. Eventually replaced several different fuses in service junction box & forced in as built data
72300 mi
US $200
Dual zone climate inop
94000 mi
US $175
Dual zone climate non operative
32700 mi
Pass. Side headrest DVD player stopped working, replaced w/ new under Warrenty .
61000 mi
US $24
HVAC damper motor under dash , for fresh air intake.
1000 mi
Satellite radio and GPS cut out when under almost any obstacle. Dealer has contacted manufacturer to check on solutions.
20000 mi
Sync and bluetooth problems - Sync system could only recognize 2 of the advertised 10,000 commands and was unreliable even at those. The Bluetooth worked sporadically as well. Problems still present at time of trade
98000 mi
US $750
Needed new ac compressor.
65000 mi
US $100
One of the auto-parking sensors was damaged. Probably from a new automatic car wash where the nozzles were set WAY too high. Repaired under CPO warranty. 1 day for sensor, 1 day for paint matching, 1 day for install plus oil change
Condenser needed replacing. The repair apparently needed them to remove the front bumper (!)
17000 mi
Satellite radio working intermittently. Software update performed.
55000 mi
US $250
Had to replace starter. It kept cranking after the car started. I decided to also replace the battery since it is 6 years old...it checked out okay but decided to replace due to age
60000 mi
Passenger air bag module failed
64000 mi
US $300
both front air director motors failed and were replaced
151900 mi
C $700
[alternator] was overcharging the battery, causing everything electrical to shutdown/malfunction
155000 mi
C $200
ac blowing hot air, not cooling at all
68000 mi
US $325
Passenger side vents blow only cold air.No outside air or heat.
Right temperature actuator failed.
Actuator replaced.
82000 mi
Previously dead battery.18 months.Replaced for $30 under warrantee. Went dead again in 4 days. Back to dealer for 7 days. Ran diagnostics on electrical system. Found nothing. Have not had the problem since. Keeping my fingers crossed. Dealer did not charge for any of this service including doing 26 point system check as usually done on regular service.
They worked on the car only two of the 7 days claiming shortage of electrical technicians for various reasons.
101340 mi
Dual heating system only heating one side. Freezing cold air on passenger side. Traveling in the U.S. Dealer offered no help. Once home disconnected battery. Let sit for an hour or so. Reconnected battery. let sit for 1/2hr started up HEAT!
138880 mi
Heating system failed completely. 2 years previous we had one half of the system fail. Tried the same approach as before. Disconnected the battery. Let sit for an hour or two. Reconnected the battery. Let sit for an hour. Started the flex and voila, HEAT!! Makes one wonder if there isn't something preprogrammed in the computer system to cause it to fail! Just sayin' ;)
58000 mi
US $250
Blower motor control unit required replacement. Common problem, lots of examples on Internet. Parts and Labor $250.
62000 mi
US $1700
Condenser cracked, A/C blowing only warm air Replaced core.
59000 mi
US $150
Exterior entry system was shorting due to crack in trim. Have extended warranty and is not covered.
18400 mi
Passenger air bag turned itself off despite having a full-sized adult in the seat.
81000 mi
US $1000
Leaking A/C condenser was replaced with a vac and re-charge of refrigerant
43000 mi
Sync system dropped Bluetooth for phones and audio. Searched online found I needed to pull and reseat fuse #14 on the fuse box under the steering column. After doing so everything came back up.
72000 mi
US $30
Blend door actuator for passenger failed. Dealer quoted replacment at $900. Part cost $18, purchased swivel head rachet and replaced total cost $30. Difficult to reach bolts but do-able search forums for pictures and guide
73000 mi
US $100
After a recharge, system blew no cold air. Dealer replaced compressor and 2 other elements of the AC system. Covered by $100 deductible with ESP.
84000 mi
US $1079
Left turn signal replaced. Probably didn't take more than ten minutes.
Brought car in due to slow power drain. Dealership state loose sensor plug in steering wheel for airbag sensor causing battery to drain.
4500 mi
Battery died numerous times after car sits for more than 2 days. Found TSB after 3rd trip in for same issue that states if keys are left in ignition overnight the master controls do not shut down and continue to drain battery. Vehicle in for 3rd time with slow battery drain. Repair shop saying that leaving key in ignition is causing power train?
refrigerant recharge replaced actuator
$ 202 fixed leaks in AC , $539
Blown turbo, car in shop 22 days, cost > $3000
41540 mi
Heater Damper motor was making load clicking noise
27580 mi
C $480
Replaced rear pad and rotors at my expense.
Replaced right front tire pressure sensor covered under warranty.
36160 mi
Air bag warning light. Passenger side air bag faulty. Back ordered. Replaced by dealer after 3 weeks.
56000 mi
A/C Vent actuator needed to be replaced.
46000 mi
US $250
Factory passenger side headrest DVD player stopped working.
Replaced with takeout unit from other flex.
65000 mi
US $20
Replaced heater blend door actuator
116645 mi
US $211
Blend door motor
60760 mi
C $100
Power window drivers side stopped working, found to be faulty switch, replaced under Ford Extended Warranty just paid $100 deductible.
86460 mi
C $300
Replace actuator motor for heater doors.
53000 mi
Passenger side mirror will not operate through range of motion when switch is pressed, mirror moves one "notch" then stops until switch is pressed again. Update: later cleared up, water intrusion?
64000 mi
Blend door motor.
66500 mi
US $600
Blend door motor defective and replaced.
45000 mi
Plate covering number pads on door rattle. Dealer relaced
61000 mi
US $100
heat went out on passenger side. solenoid were replaced under extended warranty
59700 mi
US $20
Blend Door Clicking at start and occasionally while driving. System still working, just makes occasional ratcheting noise. I'm fixing it. Parts on order.
44000 mi
US $100
Two separate trips for different actuators Second actuator
23000 mi
Erratic Remote Start operation. When engaging the Remote Start, the alarm would active, and the car didn't remotely start. The Fix: The remote Start Module was replaced under warranty.
7440 mi
TPMS sensor fault message received intermittently. Brought car in to dealer but the message was not on at that time. Dealer said to come back when the message was on.
11780 mi
Dealer still cannot figure out the faulty TPMS message.
15500 mi
Passenger side DVD player monitor turns on and off intermittently and on it's own. New headrest DVD ordered to be installed later. TPMS sensor fault message.
16120 mi
New DVD Headrest ordered and replaced. Works fine now.
25420 mi
Monitor "A" (behind driver) would not turn off. When pressed off, it would restart after 3-4 seconds. Dealer could not replicate.
27900 mi
Monitor A would not turn off. Replaced under warranty now.
30480 mi
C $302
Rear driver side factory DVD headrest monitor failed. Was replaced under pro-rated warranty coverage and costs shared with dealer and Ford.
105000 mi
US $350
multiple blend door actuator failures causing hot air to flow from the vents on the passenger side.
35000 mi
Passenger side of the dual zone A/C quit working. Dealer rep[laced actuator.
32000 mi
Rear DVD players will not turn off.
18800 mi
leaks freon. dye added. return trip required
57000 mi
US $600
"Vane" for mixing warm / cold air was stuck.
68000 mi
US $100
blender solenoid behind instrument cluster was ticking with a clock like noise
Cluster light came on for airbag. Two loose wire connections found on passenger side airbags. Cleaned connections and plugged in at a cost of $100 deductable from extended warranty.
73000 mi
The air bag light came on - found loose cable.
24300 mi
Actuater fan needed to be replaced. Warranty work
71000 mi
Loud whistling noise when the heating/AC system is set to the floor. Air flow door seems to be stuck.
No repair done, Ford would not cover under extended warranty.
71000 mi
Loud whistling noise when the heating/AC system is set to the floor. Air flow door seems to be stuck. No repair done, Ford would not cover under extended warranty.
24000 mi
Passenger-side window switch had become disconnected.
69000 mi
US $100
Replace broken switch on rear power window.
98000 mi
US $800
Leak in one of the A/C lines
159000 mi
US $1000
Replaced condensor
29000 mi
US $100
Replace recirc door actuator
37000 mi
US $100
Windshield Washer pump/motor
15000 mi
power assist feature on rear hatch operated intermittently Installed SPO , linear strut motor on rear hatch, repair appears to be successful
56600 mi
US $290
replace air intake door actuator
6000 mi
Sirrus radio plays at low volume while AUX line is being played. replaced radio seems to have resolved problem
139500 mi
C $300
The damper between the front split heat/cool control was not functional. Service was required and a component was replaced. An actuator was replaced.
The vehicle blows hot air at idle and in slow moving traffic when temperature exceeds 100. TSB to reflash engine computer and recharge system performed.
68000 mi
US $107
In-dash CD Changer no longer worked. The unit would display "CD Focus Error".
81000 mi
Front climate control actuator failed.
16000 mi
Seat motor locked up.
Second issue: Excessive noise in AM radio. Very bad signal to noise ratio. Swapped radio then antenna cables then rooftop mount.
20100 mi
Repaired auto climate controls. Broke CD player in the process, then didn't set up new one with Sirius. Multiple trips and a lot of trouble to get this all sorted out.
42000 mi
US $100
CIRCULATING FAN FOR HVAC. BALL BEARING WEARING OUT. REPLACED FAN ASSEMBLY
36 mi
On the way home from purchasing the vehicle, the odometer stopped working. Cannot legally drive the vehicle without an Odometer. Dealer had to order new gauge cluster. Bought car and could not drive it for almost a week. Dealer provided rental car.
61000 mi
AC switch bad.
4300 mi
Leaking AC hose.
19000 mi
US $100
Replace vent door actuator. Door lock actuator motor.
55000 mi
US $10
Brake light bulb
12400 mi
When switched on, right side HID headlamp would briefly flicker then go out. Ford service replaced the HID bulb.
13320 mi
Vehicle would not start due to lack of battery power. A jump start allowed the vehicle to be driven to the dealer for diagnostics. No fault was found and no parts replaced.
7000 mi
Right front electric door lock actuator not working. Problem repaired. Problem has reoccured in less than a week.
15200 mi
Burned out license plate light.
26000 mi
Ford Sync hard to understand on other end of phone at highway speeds. "could not replicate"
32000 mi
repair Sync hands free bluetooth with new software update and replaced hands free microphone.
40000 mi
Replaced reverse sensor.
22500 mi
microphone sync system aftermarket microphone installed. TSB #10-25-12.
45000 mi
heater fan while on heat to feet making whistling noise
56900 mi
US $380
Intermittent Tail Light issue due to shortage in factory towing hitch wiring harness
67600 mi
US $100
The mechanism which controls the airflow was replaced. Minor repair.
69000 mi
Replace battery
75000 mi
US $100
When over 100 degrees outside the air quits working , blows hot. Did it when dropped off, dealer could not replicate the next day , no fix made.
9000 mi
Sync issue, incompatibility with some ipods
71000 mi
US $128
A/C would cycle between warm and cold when in traffic or sitting still. Also reported blend door thumping but dealer failed to address this until next trip. Blend door would thump under dash when A/C in auto. Had reported at earlier visit but was not addressed.
102000 mi
US $400
Rear back up sensors (2) had to be replaced
20000 mi
Backup warning was undependable. Sensor(s) were replaced
128000 mi
US $325
Low Freon, leaking from system.
23000 mi
The lock on the front passenger side door unlocks and immediately locks again when using the remote or the unlock switch on the driver's door.
The service dept. said it worked fine for them.
It's done it multiple times since I picked it up.
29000 mi
US $300
The earlier lock problem was resolved.
A TSB was issued for the defect.
Works fine now.
86500 mi
US $100
Brake lights would remain on even after car was turned off. Cruse control would turn off by itself randomly. Traction control would engage randomly. Fix was the brake switch - quick and fairly cheap.
154000 mi
US $350
battery was low
11000 mi
Electronic door lock on passenger side failed to engage and "door open" light remained on.
77200 mi
US $110
Battery no longer holding a charge and had to be replaced.
78000 mi
US $225
fan motor actuator failed. Door lock electronic control out of adjustment. Door locks failed to open remotely.
27900 mi
115320 mi
C $26
HVAC blend door actuator was broken, very simple DIY.
29760 mi
Reverse sensor replaced, rearview camera replaced.
68600 mi
US $275
all kinds of problems with radio AC controls and dash controls.
39000 mi
US $200
Heard knocking on passenger side front when changing temperature in car. Air mixing door was malfunctioning.
54000 mi
US $100
a/c cooling fan failed a/c cooling fan failed for the second time
48000 mi
AC ventilation actuator malfunction. Never notified of TSB. They want $478 to fix it.
48500 mi
RH passenger door will not unlock. Never notified of TSB. Rear view mirror auto-dimmer does not work.
80000 mi
US $260
AC leak, and regulator switch
107500 mi
US $1706
Had cold air blowing out of passenger side, warm air on driver's side. Sometimes warm air from both sides.
43000 mi
US $186
Battery had bad cell
73000 mi
US $920
A/C cooling fan assembly replacement
85000 mi
US $200
AC continues to blow but not be as chilled as it should be; the air also remains humid.
Refrigerator operation intermittent. Refrigerator replaced with new unit.
7000 mi
Passenger door lock stayed locked after repeated unlocking with unlock-button on driver side and or on key fob.
7000 mi
Rear Backup Camera sometimes not imaging. Video or signal is too distorted to view. Dealer could not replicate but problem persists.
36000 mi
Recirc door flapping on change from recirc to fresh air. Memory side view mirrors losing position.
90000 mi
US $85
Sensor replaced
168000 mi
US $125
Replace actuator
62400 mi
US $640
A/C would blow warm air whenever vehicle was stopped/idle (i.e. at a stoplight).
65000 mi
US $500
Same problem as previous 2 repair trips--A/C blows warm air whenever the car is idle for more than a minute or two. Every time we bring the car in, dealer claims to be unable to duplicate the problem, yet something is replaced at high cost. A/C continued to blow warm air after 2 previous repairs (new compressor, and new A/C valve). This time driver side cooling fan was replaced and that seems to have fixed the problem finally after 3 repair trips and $1,500 spent.
54700 mi
US $400
When the ambient temperature is above 100 degrees the air conditioner blow hot air for the duration of the time in vehicle. Furthermore the electrical system flickers random numbers at different times. We tried a new fan which DID NOT WRK!
156000 mi
US $200
Blower motor failed
164000 mi
US $200
Headlight
60500 mi
US $1800
no front heat
55180 mi
C $1130
Replaced cracked A/C condenser
C $250
Rear door actuator door motor replaced
97960 mi
C $1250
AC pressure valve and rad fan assembly
103000 mi
US $19
Rear parking sensor failed
59900 mi
Replaced a foggy headlight, caused by moisture inside the headlight housing, replaced housing,lens, hid ballast, and igniter.
52080 mi
Intermittent heat when vehicle idled,
47120 mi
C $1800
Rear door power lift repaired. Still not working. Changed locking mechanism and controller. They want to change lift motor now.
15000 mi
Reverse Assist sensor failed. Was replaced
18500 mi
PASSENGER DOOR WILL NOT UNLOCK USING THE KEY FOB OR THE INTERNAL BUTTON
7000 mi
Power captain chair would not power fold.
109000 mi
US $25
I replaced the air circulation actuator motor
84700 mi
US $100
Blend Door Motor Assy.(one of four) was replaced. Blend Door Motor gear was slipping and causing a loud clicking sound.
14000 mi
Trim panel on driver's pillar was not flush with window seal, causing wind noise at highway speed. Also, same trim panel, combination lock feature did not work to lock the car. Dealer ordered new part. Trim panel on driver's pillar was not flush with window seal, causing wind noise at highway speed. Also, same trim panel, combination lock feature did not work to lock the car. Dealer ordered new part.
18000 mi
High beams repaired. A broken wire was causing them to work only intermittently. High beams repaired. A broken wire was causing them to work only intermittently.
Driver's heated seat intermittently inop. Replaced module three times. First two modules were defective. Different supplier was used for third module. Fix successful, but it was really three trips to shop totalling 5 days to get it done.
74700 mi
Driver side.power seat not responding properly.
26040 mi
Phone connection stopped working.
44440 mi
radio stopped working 2 times. no signal am or fm. jukebox worked. arrived at our destination and turned off truck. when we started the truck the radio worked again.
58900 mi
C $240
GPS not working properly. Needed update done. No indication update needed just stopped working properly
