Worried about potential repair costs? An extended warranty can provide peace of mind.
Chart based on 123 repair trips. The repair cost chart excludes repairs made under warranty, do-it-yourself repairs, and repair trips that include maintenance.
2021 Jeep Grand Cherokee 4dr SUV
360-horsepower 5.7L V8 8-speed shiftable automatic AWD w/low range
360-horsepower 5.7L V8 8-speed shiftable automatic AWD w/low range
987 mi
The driver door faux wood appliqué squeaked badly when driving. The door was removed, the appliqué was welded too deep and the heat stakes rubbed the door substrate which caused the noise. I let them silicone spray the bosses. I took pictures and sent an email to the assembly plant quality manager that this was a systemic issue present on two other grand cherokees at that dealership and described the assembly issue and steps to correct the noise. My email was reviewed by FCA headquarters Jeep Brand Manager and is now a standard all doors with appliqués get lubrication on the back of the heat stakes prior to install to stop squeaks.
Sunroof got off track and had to be replaced, including side curtains and sunroof shade Sunroof off track, including damage to side air curtains and sunroof shade
16 mi
Sunroof, third attempt.
5000 mi
Windshield had defect in center of glass and had to be replaced.
Odd discoloration on hood, appeared to be under clearcoat. Turned out to be something else, a contaminant picked up after I got it, dealership's body shop buffed it out.
Glove box fastener with rubber tip was broke. Tip wasn't attached when delivered.
1000 mi
rubber cowling below windshield needed replacement due to a misalignment which allowed water/high volumes of air into engine compartment.
1900 mi
Also, driver's side window chrome trim scratched and needs r and r,part in,but not replaced as of yet.
7000 mi
Drivers side chrome door trim in, and replaced. (factory blemishes)
46000 mi
US $700
Loud rattle coming from passenger rear area of panoramic sunroof. After a couple trips to the dealer, they were able to reproduce the problem. They failed to repair it the first time, so I brought it back a second time for the same thing. They found a nut had come off a fastener and was rattling in a metal channel near the sunroof. They said they tightened it back up, but I demanded they redo the work using loctite so it wouldn't come loose again.
290-horsepower 3.6L V6 8-speed shiftable automatic AWD w/low range
29400 mi
Motor for sunroof
6000 mi
shifter bezel was replaced
8300 mi
Sunroof rattle. 3 dealer visits needed to address. Tailgate rattle. Fixed but rattle has returned. Dash rattle. Intermittent so having a hard time showing noise to dealer.
360-horsepower 5.7L V8 8-speed shiftable automatic AWD w/low range
Rear hatch handle not installed flush with the body. Drivers seat had X3 indentations in the cushion.
Still fighting with dealer for fix.
12400 mi
There where clicking sound from the sunroof.
2000 mi
creaking from panoramic sunroof, rear passenger side. Dealer replaced sunroof frame, and applied silicone adhesive between 2 body panels that were rubbing.
18600 mi
vibration noise from front of dash, at highway speed
17000 mi
Car runs perfect. Lots of rattles.....that's what car was in for. One rattle still remains in the moon roof. Dealer says they can't repair. Chrysler engineering working on solution.
21000 mi
Rattles coming from the engine compartment. Technician worked for three days and finally found two pipes making the rattling noise. He put padding between them then tied them together and wala.....noise gone. I was impressed the tech stuck with it so long and even more impressed the dealer let him. Of course the dealer gets paid from Chrysler.
2000 mi
Liftgate was out of alignment. Required a body shop to correct problem.
37000 mi
US $200
Replace trim around automatic cruise control sensor under front bumper.
290-horsepower 3.6L V6 8-speed shiftable automatic AWD w/low range
24700 mi
seat clicks when hitting bumps. Replacing seat rails.
33300 mi
Seat rack loose. Causes rattles.
4000 mi
Issue: Interior rattle noise at 1100 rpm while in gear (not neutral). Root cause was loose part number stickers on the back of the inside of the glove box. By removing the upper plastic owner's manual tray, I gained access to remove them.
31749 mi
31,749 miles: Both windshield washer nozzles on the hood were replaced. The passenger-side nozzle had quit working altogether. Dealer said the driver-side nozzle was starting to crack, so it was replaced, too. Covered under warranty.
34000 mi
Handle to spare tire compartment broke off. Was trying to get jumper cables on a cold day when the handle snapped off. Dealer replaced handle under warranty.
20500 mi
Driver rear door trim piece was lose, replaced with new piece
4000 mi
Defective headlight on one side had to be replaced.
29800 mi
Metallic rattle towards the rear of the panoramic sunroof that occurs intermittently while open or closed. Dealer checked the attachment bolts and found them all to be tight. "Insulated" the drain tray but the rattle returned later that day. Issue was not resolved on first trip.
21376 mi
US $151
Weather warmed up. Noticed rattling noise, seemingly random, with windows down. Crawled around and noticed that right rear-most muffler hanger was not reinstalled after major repair from previous month. Returned to dealer. They said "that wasn't it", "had to use Chassis Ears", "probably rock in front left brake dust cover", "that'll be $150, please and thank you".
31000 mi
What appeared to be a rattle in the dash was actually a cover for wiring going to the rear view mirror. It took hours for technicans to locate!
5000 mi
Wheel well trim was peeling away from the vehicle
19400 mi
rattle in the headliner from the moon roof bracket lumbar support in driver seat "squeaking" sound while driving and sitting.
23000 mi
Addiitonal squeaks/creaks from driver seat only, while driving. Rattling again from moon roof bracket in head liner, different area than 1st report.
Cowl, hood noise. Dealer researched a STARs issue on related problems. Retorqued hood bolts.
8000 mi
Nasty squeak from cowl area on driver side.
9000 mi
Nasty squeak from cowl area on driver side. Finally resolved by replacing hood pins per a TSB on 2012-2013 JGCs.
6100 mi
The Jeep's door striker was adjusted when I had the oil changed last month. The latch was catching and rubbing when opening the door. 85% improved. The screen issues has not reappeared and no codes when found...of course.
290-horsepower 3.6L V6 5-speed shiftable automatic AWD w/low range
17000 mi
Replaced two pieces of trim that were warped from the factory.
47000 mi
Rear spoiler fell off the vehicle. Plastic fell apart and dealer broke it more trying to get pictures to submit to Jeep then denied the claim. Dealer is fixing after I made a big deal about it
360-horsepower 5.7L V8 5-speed shiftable automatic AWD w/low range
24000 mi
Moon roof squeaks like mad on bumpy roads. Have had this into 3 separate dearships and no one has been able to fix. Thus dealership tightened up the rollers and that worked for 10 miles before it started again
32000 mi
Sun window has squeaked since we purchased vehicle. After the 8th trip to the dealership, technician found a TSB from Chrysler that says replace the runners for the panoramic window under warranty. Squeaks fixed!!!
1000 mi
STEERING WHEEL REPLACED WRONG ONE INSTALLED AT FACTORY
18000 mi
US $219
We also had a continuous rattle that was diagnosed as a clip of some sort that came loose in the sliding roof area.
1240 mi
Rattle coming from roof area when driving. Located noise coming from sunroof/panoramic roof location. I loosened the three screws securing the panoramic roof glass, repositioned the glass slightly, secured the three screws and problem fixed.
58000 mi
US $1525
Leather covered dash panel had lifting of the leather.
6200 mi
Rear lift gate leaked. Repaired in March (also they had to change the lift gate lock button, since it was broken as well).
large hairline crack in the plastic of the trunk compartment.
3000 mi
windshield was warped. manufacturer defect covered under warranty.
5500 mi
Panoramic sunroof developed a rattle. Service dept admitted it is a design flaw with no fix from chrysler. tightened the sunroof fasteners and rattle went away.
Water leaking in through the rear wiper motor harness cut out and headliner has water stains in it and needs to be replaced. Gasket is torn in two!
14900 mi
I took the vehicle in to get the driver's lower vertical door weatherstripping replaced. It is soft rubber. I had worn a hole in the weatherstrip getting in and out of the car.
290-horsepower 3.6L V6 5-speed shiftable automatic AWD w/low range
5000 mi
Rattle in right rear of vehicle when going into driveways and the like
5300 mi
Small leak (drips) in rear window when in high pressure car wash. No leaks during rain. Dealer replaced washer nozzle seal under warranty.
14000 mi
Windshield cracked while parked, seemingly no visible cause but had to claim from insurance rather than Jeep warranty.
113000 mi
US $200
Sunroof wouldn't close completely, causing water to partially ruin overhead courtesy light. Sunroof fixed, but no parts available to fix overhead light. Had to cut wire to disable it.
Worn drivers side worn seat cover replaced under warranty and console cup holder replaced because of peeling chrome also under warranty.
6000 mi
Front bumper was not correctly attached to the vehicle when purchased.
28480 mi
Driver's seatback replaced under warranty due to squeaky lumbar adjustment.
36000 mi
Dealer replaced the chrome trim piece between the taillights (containing the rear view camera and lock button). The left attachment bolt broke and pulled away approximately 1/4 inch. The part was replaced under warranty.
360-horsepower 5.7L V8 5-speed shiftable automatic AWD w/low range
31000 mi
C $150
Sunroof was noisy. They made some adjustments to resolve the problem.
32000 mi
Driver side seat is saggy. Dealer is waiting for Chrysler to decide if they going to replace or fixed it. Waiting ten days so far.
32000 mi
The dealer called me and set up an appointment to change the seat in the driver side on march 10 2013.
2100 mi
sunroof rattle and car shakes at 60. sunroof rattle and car shakes at 60
90000 mi
US $50
Noise coming from inside driver door, was a coin stuck in the trim. The passenger door lock mechanism was replaced
94000 mi
US $800
Replaced seat cover/cushion and heated seat element
5000 mi
Rear Flipper Window Misalignment - Adhesive is coming off the brackets and the window became misaligned. The window closes against the rear pillar and has scratched the paint. It has also shifted the tailgate off-center.
8000 mi
Sharp edges on steering wheel trim
13600 mi
Various rattles. Dealer could not replicate problem.
20000 mi
Summit brown leather passenger seat bottom showed excessive wear, cracking, peeling, and fading. Dealer replaced bottom seat under warranty.
22200 mi
US $280
sunroof
69200 mi
wood trim on dash has begun to bend away from fitment position on divers inboard side where gauge cluster meets stereo. dealer attempted to reposition and glue. within 24 hours of repair it was pulling back away. they released the vehicle. front passenger seat is shaking and squeaking excessively when no passenger is on board front passenger door handle is rattling at all times. very hard to hear form drivers seat with road and wind noise. but very audible and annoying form passenger seat. dealer inspected but said they could not duplicate. noise still there
65000 mi
US $100
sunroof leaking, can hear wind noise excessively, and not in alignment, attempted to re-calibrate on my own. problem got worse.
Shop performed calibration, problem solved.
67000 mi
windshield repair, no sign of impact. small crack at top edge of windshield, required replacement as it was beginning to leak water past the seal. covered by insurance but warranty would have covered with $100 deductible.
4000 mi
Window squeak - front passenger window. Seal lubed, but still squeaks. New seal ordered. Excess wear on driver's seat. New seat cover had been ordered, but didn't match the car. New cover has been ordered. New window seal installed. New seat cover installed.
Noticed that windshield cowl had bubbled up in a couple of places near windshield wipers. Replaced cowl under warranty. Noticed that windshield cowl had bubbled up in a couple of places near windshield wipers. Replaced cowl under warranty.
5000 mi
Driver's side door misaligned. Dealer repaired in a day to my complete satisfaction. 100% Covered under warranty.
31000 mi
Dashboard replaced for 2nd time. Leather cover delaminated and stiching faded. Possible poor adhesive used by supplier.
19500 mi
Driver seat - outside panel to seat. Facia came off.
1000 mi
Sunroof bolts rattled because the bolts were not properly tightened from the factory.
290-horsepower 3.6L V6 5-speed shiftable automatic AWD w/low range
25500 mi
Replaced window motor and tailgate lock button
4000 mi
Excessive wind noise and water intrusion from sunroof. Reported to dealer and advised this was a known defect. Dealer realigned sliding glass to eliminate water intrusion but told that high pressure car washes may cause some intrusion.
80000 mi
US $220
The rubber seal around the front windshield had pulled away from the windshield, allowing windflow into the vehicle and creating excessive wind noise. Replaced the part with the seal and the problem was resolved.
12500 mi
passenger headrest rattle.
29760 mi
Paint was peeling of running boards. Drivers Seat cover was defective
48000 mi
Seal of sun roof have shrunk and therefore wind noise. Not covered by extended Chrysler warranty. Dealer wanted $1,000 plus labor to correct.
Price is outrageous for a design defect, so I didn't get it fixed.
1000 mi
paint on front bumper peeling and flaking off. repainted.
7000 mi
Control panel for passenger seat not affixed properly. New panel on order.
Sunroof did not close all the way (about 2mm shy) dealer flashed the sun roof module and it was fixed
400 mi
Eighty percent of the vehicle had to be repainted due to low quality DCX factory paint job. Fisheyes, runs, bubbles, and paint over grit and dirt. It took over a month to receive authorization to have the work done from DCX, and then the car was in the bo
235-horsepower 4.7L V8 5-speed shiftable automatic AWD w/low range
54000 mi
US $200
The Laredo model leather seats are surface cracking (a quality problem, read "the forums"). I repaired the first myself on freq used driver seat but noticing other hairline cracks. Trying a leather conditioner. Seeing some on steering wheel. The Laredo model leather seats are surface cracking (a quality problem, read "the forums"). I repaired the first myself on freq used driver seat but noticing other hairline cracks. Trying a leather conditioner. Seeing some on steering wheel.
69300 mi
US $125
Leather seats are VINYL! We paid for leather and repair shop shows us Daimler Chrysler used vinyl; dvr seat left side cracking, and repair info proves Chrysler lied and used vinyl on seat surface!
MAR 2018 UPDATE: SAME SPOT CRACKING AGAIN. Chrysler replacement materials same poor quality as originals. Not going to do $200 repair on 11 yr old SUV.
70000 mi
Water leak from passengers 'post'. Dealer's "leak fixer" said it was a common problem with Cherokees. Fixed in 15 minutes. Not exactly sure what was done.
Outside front window moldings bulging up, clacking noise when turning wheel with signal on. Molding replaced - approx $40 + labor - under warranty
Clock spring and multifunction stalk adjusted - aprox $100 - under warranty. Clacking still not fixed, it is better but test drove a couple of vehicles on lot, issue present. Outside front window moldings bulging up, clacking noise when turning wheel with signal on.
EDIT MARCH 2010: the clacking when the wheel is turned is a NORMAL issue, I have had no problems, it is noticeable on other vehicles i have driven.
27000 mi
Chrome covering peeling off of shifter bezel. Parts ordered. Car could have been driven till end of life with no effects from this problem. Purely cosmetic. Shifter bezel replaced. Part costs approximately $200 online with discount. Simple plastic piece. Shifter bezel replaced. Part costs approximately $200 online with discount. Simple plastic piece.
Resolved, required separate trip to get it installed - 'diagnosis' of said issue at oil change visit.
35000 mi
Dash board air vent control handles became disconnected.
37000 mi
Dash air vent louvers and control handles replaced
135500 mi
rear window seal leaked, shorting out liftgate latch eletronics.
103000 mi
liftgate latch shorted out due to water drippin on connector. had problem addressed but happened again. unplugged electrical connectors and am waiting for better weather to fix myself.
235-horsepower 4.7L V8 5-speed shiftable automatic AWD w/low range
73300 mi
US $50
Liftglass rattling while driving. Latch was adjusted to eliminate rattle.
75000 mi
US $120
Replaced liftglass window hinges to solve rattle issue. Old hinges were worn, not holding glass at correct height and allowing glass to abrade against liftgate.
156619 mi
US $287
Rear liftgate glass sliding down when closed, rattling and scraping against liftgate. Dealer replaced support props. Repair was not successful; liftglass needed new hinges, but hinges are discontinued.
230-horsepower 4.7L V8 5-speed shiftable automatic AWD w/low range
74000 mi
sunroof leak. took dealer 3 days to fix
127000 mi
Door panels on both driver and passenger side (front) have developed holes in the plastic, right next to the door handle hinge. Afraid the hinge will bust.
195-horsepower 4.0L I6 w/DoD 4-speed automatic AWD w/low range
82000 mi
US $500
Rust through, driver side between rear door and wheel well opening and into area where door covers when closed. Rust showed itself about 8 months after rust through warranty ended. Cut out and replaced rusted metal & repainted.
235-horsepower 4.7L V8 5-speed automatic AWD w/low range
120000 mi
US $1500
passenger side repainted and new side mirror due to hitting a post in winter
127000 mi
US $20
Frosted headlamps from oxidation. Sanded with 400 wet, then 800 wet, then 1500 wet. Not difficult, but laborious. Then coated with Rustoleum non yellowing uv resistant clear coat. Turned out very well.
98900 mi
US $600
Gas tank support/shield was rusted through - cost for replacement and installation
See our lemon odds and nada odds page to see vehicles with no repairs or vehicles with more than three repairs. To see how
frequently Jeep Grand Cherokee problems occur, check out our car reliability stats.