Worried about potential repair costs? An extended warranty can provide peace of mind.
Chart based on 91 repair trips. The repair cost chart excludes repairs made under warranty, do-it-yourself repairs, and repair trips that include maintenance.
12V Battery repeatedly dying overnight even when fully charged the night before. Trunk control module had outstanding service bulletin. Firmware in trunk control module upgraded, which fixed the issue.
Freon leaking from the high pressure hose and also from the low pressure schrader valve. The high pressure hose and the low pressure hose are welded together at a common yoke, so both had to be replaced as one unit.
40000 mi
Heat/Cool, seats not working ... "connector is melted".
87000 mi
US $1450
AC condenser developed a leak. Replaced condenser and recharged system.
The driver side door power lock stopped functioning properly. Repair shop ordered parts from Lincoln. There is a 3 week wait for those parts. The car will go back to the repair shop once parts are available.
39700 mi
The blower for the AC was working inconsistently. Sometimes it would blow cold air at the maximum fan speed, sometimes not. The vehicle's problem was repaired under warranty.
18000 mi
light behind one of the keys the keypad on drivers side door stopped working. not a major problem but I did want to report it.
22000 mi
Replaced exterior keypad: light was out on 1 button.
32000 mi
US $500
speaker for back up system broke. dx fee+ part+ labor $500. had part ready next day.
1200 mi
Sirius Radio malfunctioned. It had to have a few new parts as the signal was not being picked up.
I received letter re brake lights. Left rear was only lit on one line.
45000 mi
Replaced weak battery. Covered by warranty.
18700 mi
Sync system needed a master reboot.
18000 mi
left rear stop light on continuously, right rear lamp blinking. submitted photos to Lincoln of problem for warranty approval.
solution required replacement of both rear light assemblies.
A common problem with 2010-11-12 MKZ
10000 mi
Left LED taillight board burned out. Right LED taillight had incorrect LED pattern. Both light assemblies replaced under warranty.
55000 mi
US $228
car would not start, battery failed load test-was original Motorcraft battery. Replaced with Interstate battery.
28000 mi
US $430
Tail light issue. BUT MAKE SURE to Reference TSB No. 14M03. Ford extended warranty on tail light failure for 10 years or 150k miles. So no cost, this is my second trip (one for each side).
Bottom of the door jamb lighted "Lincoln" logo on the passenger side never worked since I acquired my vehicle (used). Upon start up of the vehicle I've heard a noise and a few seconds later smoke started filling the car. I immediately shut off the car. After the visual inspection I've noticed that "LINCOLN" logo has a burn damage. Restarted a car, no further issues.
Since car is out of warranty, decided not to repair.
89900 mi
C $421
A/C system didn't work. Dealer said it was a minor leak, but couldn't find it. Recharged system and added dye. A/C worked as supposed. Due to cooler weather I didn't use A/C enough to go back for a verdict on where leak was from.
Car was in dealer service department for the 3rd time with AC problems. This time instead of just replacing the clutch they replace the complete compressor.
62300 mi
US $100
Leds in right deck light went out 290.00 dealer part non repairable. Bought used deck lid light on e bay.
92673 mi
US $1025
Air conditioner putting out warm air. Evacuate and recharge R134A, system performance test, leak test. Check controls, heating and cooling. Include up to 3 lbs R134A freon frigi quiet oil & dye charge. Condenser replaced.
33480 mi
Battery down after doors left open for only 30-40 minutes, have to be recharged. Cel in the battery was bad, replaced with new battery.
35340 mi
Radio would switch from CD to Radio,aux to radio and would even not operate sometimes.Problem not fixed under warranty,part replaced they said it was a pin for $650.First dealership said there was no problem,rotten dealership,terrebonne ford
78050 mi
US $1300
The AC compressor and condenser units had began to fail and make noise due to overheating from a lack of refrigerant (less than 15%) in the system for apparently more than 12 months. There was an unidentifiable slow leak in the system and the refrigerant levels were never checked by anyone over the 4+ years I have owned the car. A key piece of evidence that the refrigerant was at lowered levels for at least 12 months is that when the original unit was recharged it cooled the cabin more effectively than it had in years. In testing however the Tech at Ford could reproduce the whining sound that triggered this repair trip but only after the refrigerant and components had heated up to operating temperature. Needless to say the damage was already done because without enough refrigerant to act as a heat sink for AC unit itself the internal components had worn down.
I was presented with two options for replacing the AC compressor and condenser which were an OEM and Aftermarket package. I decided to go with the Aftermarket units which for this vehicle costs about $900 less than the OEM mostly because most of the components come in one package and not as separate billable items from Ford/Motorcraft.
The moral of the story here is to get your refrigerant levels checked every single spring because running low WILL DAMAGE the AC compressor/condenser over time. It may be a simple thing to have checked at a dealer's "multi-point inspection" but it is like the one thing they do not check unless requested.
19000 mi
It started sounding like it didn't want to start. 36 hrs later it was dead in my garage. Had it towed to dealer and they charged the battery ran diagnostic and said they are stumped. Tried to accuse me of leaving a light on or charger plugd The second time it was dead in my garage I took it in and told them to keep it. My lease was up in 9 days so I went and leased a GM.
Replaced a few out taillight bulbs on one side of vehicle.
36000 mi
battery died in car for no reason; just didn't start one day
27000 mi
car didn't start twice, had to charge battery before using. I took to the dealer; diagnosis was; bad cell in battery. They replaced the battery; no charge.
48000 mi
tail light LED blubs flicker on and off
48000 mi
US $100
Dealer replaced wrong tail light. The light we had to replace was not covered under warranty. Ford paid 1/3, dealer paid 1/3 and we paid the remaining 1/3 to replace the light.
59000 mi
US $25
Passenger side front seat heater not working. Dealer estimated repair at $600. Owner chose not to do the repair.
67000 mi
US $450
Battery failed load test, corrosion into cells of battery Positive and negative battery cable harness was replaced due to positive terminal corroded through and broke into two pieces.
14300 mi
Driver's side heated seat quit working. The heating element was replaced under warranty.
59200 mi
Replace the rear right brake light assembly under the extended warranty. Before the replacemen, one of the lights did not come on.
92000 mi
US $260
Tail light bulb failed. They had to replace the entire assembly because it was LED.
A/C Compressor quit cycling, car was taken in. A/C system developed leak in system and required repair and recharge.
83000 mi
US $90
The battery went flat after being in the car for about 2-1/2 years. It was replaced with a new battery with the same amount of cold cranking amps. The exterior temperature sensor failed and was giving erratic readings (e.g. An outside temperature of 75 degrees may have displayed as 140 degrees on the A/C display). A new sensor fixed the issue.
98000 mi
Battery was getting weak and was replaced with a new AGM battery.
alternator died on my way to get it fixed causing belt to break which led to belt breaking cv boot
68000 mi
Heated driver seat stopped working.
27000 mi
Ford technicians found a loose wire on the back of the navigation/audio module causing all sound in the car to go out intermittently.
44000 mi
CD player failing to eject CD. After numerous attempst, I was finally able to eject all but one of my CD's - the last of which "disappered" within the unit. Dealership concurred there was an issue with the unit, and replaced with new
23000 mi
A/C vent vane motor failed - caused cold air to enter passenger side when set on heat.
30000 mi
Faulty dual temperature control again, sometimes blows heat even with temp at 60. Observed it in shop, but then worked fine rest of time in shop, so not fixed.
68000 mi
US $2300
Compressor failing causing care to moo like a cow on acceleration. Took idiot dealer 4 days to figure it out and they wanted to charge $2300. Car still moos.
72000 mi
Car would not start on Xmas day. Battery that was less than 18 months old had crack next to negative terminal. Covered under warranty.
80000 mi
US $2700
Complete AC system replacement
88200 mi
US $55
Battery failed after 14 months
42000 mi
US $90
Third battery for this car.
96000 mi
US $500
Heated seats not working
300 mi
Auto in three times for failure to start. Temperatures have been over 100 degrees,if that is a cause for the "crash." Trip to dealer shows no code. Also cycled thru check brakes in the information display, while the idiot lights blinked randomly.
Drivers side heated seat has stopped working. Lights on dash light up and then go out after very short period. Passenger side is ok.
198400 mi
C $140
the turn signal lights kept having errors. they replaced the socket pigtails with new ones
125104 mi
US $589
Recharged a/c system
56000 mi
US $100
Compass quit working with annoying "compass error" message on the dash display. Replaced rear view mirror (that's where the compass sensor is) with a unit purchased from eBay - all is well now.
6 CD changer would not eject a CD. Had a regular music CD in all six slots.
16740 mi
Dealer replaced CD changer in early June (took 2 weeks to arrive) - won't /can't give me my CDs. Sent defective unit off to special CD shop-in-the sky to do so. CDs are removed & send back to the dealer. I finally got my CDs back 3+ weeks after that.
12000 mi
US $10
Tire pressure problem. Tire pressure was low. Pressure sensor was damaged.
23560 mi
Heated Driver's seat stop working, replaced under extended warranty
28000 mi
When turned on AC. Could hear a grinding noise. The compressor had failed. Dealer installed new compressor and tested. AC works great now.
26000 mi
Replaced LF HID headlight
37707 mi
US $100
Replaced A-C compressor.
42379 mi
US $100
Replace 3 O-rings EVAC and recharge.
Note,my receipts for all warranty work do not list the total cost. I must pay the deductable of $100. This applies to all my responses.
The right blinker "license plate light" was corroded so the bulb and assembly had to be replaced. It was done during a maintenance visit and took an additional 30 minutes.
62600 mi
Did not cool.
163000 mi
Duralast Remanufactured Alternator began to fail only a couple months after replacing OEM Alternator @ ~155,000 miles. Job took a VERY long time as alternator is very hard to access on this car.
1400 mi
Heated and cooled seats not working when car new. Replaced module, now getting a hard code stating air bags not working. Factory stated needed to replace seat tracks. Awaiting results.
15000 mi
Erratic HVAC fan speed when using A/C on "AUTO" setting. Blower motor replaced under New Car Warranty.
205000 mi
Remove and replace alternator and serpentine belt.
37000 mi
US $111
Replaced battery
39000 mi
US $50
Door vibration when driving and listening to bassy music, and power window creaking when going up/down. Service department concluded problems were both caused by binding/bad window regulator. Part replaced and problem solved.
replaced manifold line to air conditioning compressor due to pin hole leak, also replace battery due to dead cell. Oil and Filter change
113000 mi
US $900
Valve under dash failed and heat and AC was mixed
120000 mi
US $2300
Passenger seat sensor failed
77000 mi
US $800
Auxiliary connection for radio stopped working
132000 mi
US $650
Air conditioning seals stopped working
38000 mi
New Radio ordered - CD player malfunction
34000 mi
US $1000
instrument cluster failed. No fuel, temp, speedometer, tach, instruments.
37000 mi
lost all function in dash. speedometer, gas gauge, tach etc. Replaced entire console.
72000 mi
US $1200
Condenser had a bearing going out. Made a high pitch squeal noise. Replaced Condenser.
67000 mi
Air conditioning quit providing cool air. Took to the dealer who analyzed it and came up with replacing of EVAP Sensor, R&R Dash Light came on for air bag. Took to dealer who ran diagnostics and after working with Ford Motor found passenger seat module that communicates with module in dash was bad. Estimated cost $1,200 plus. Repair was declined by me.
79700 mi
US $1083
Passenger airbag sensor and seat track had to be replaced. Out of warranty, paid out of pocket.
128000 mi
US $394
Rear running lights out. Not the fuse.
42160 mi
C $214
Battery not fully charging 2 weeks after original warranty. Cost $225 with labor Music CD's not playing. Had to re-insert multiple times before they would play. Replacement covered under Extended Warranty