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Mercedes-Benz Metris Recalls

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Recall Date Problem Area Recall Text
12/15/17 Daimler vans usa, llc (dvusa) is recalling certain 2017 mercedes-benz metris vans. the front axle wheel bearings may not have been correctly seated possibly resulting in a front wheel detaching.

The loss of a front wheel would increase the risk of a crash.

Dvusa will notify owners, and dealers will inspect the front axle wheel bearing retaining rings, correcting their position as necessary, free of charge. the recall began on december 15, 2017. owners may contact dvusa customer service at 1-877-762-8267.

Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
07/07/17 Daimler vans usa, llc (dvusa) is recalling certain 2016 mercedes-benz metris vehicles. the affected vehicles have front seat seatbelt pretensioners that may not function properly in the event of a crash.

If the front seat seatbelt pretensioners do not function properly, the seat occupants may not be adequately restrained in the event of a crash, increasing the risk of injury.

Dvusa will notify owners, and dealers will replace the front seat belts, free of charge. an interim notification was mailed to owners on june 9, 2017. a second notice was mailed on july 7, 2017, to tell owners that the remedy is now available. owners may contact dvusa customer service at 1-877-762-8267.

Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
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02/17/17 Daimler vans usa, llc (dvusa) is recalling certain model year 2017 mercedes-benz metris vans manufactured september 9, 2016, to september 28, 2016. the affected vehicles have a passenger air bag that may have been manufactured with an incorrect tether activation unit (tau). as a result, in the event of a crash necessitating deployment of the passenger frontal air bag, the air bag may not vent properly.

An improperly vented air bag may not protect the front passenger as expected, increasing the risk of injury.

Dvusa will notify owners, and authorized mercedes-benz sprinter dealers will replace the front passenger air bag, free of charge. the recall began february 8, 2017. owners may contact dvusa customer service at 1-877-762-8267.

Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
08/11/16 Transmission and Drivetrain Daimler vans usa, llc (dvusa) is recalling certain 2016 mercedes benz metris vehicles manufactured from september 1, 2015, through december 31, 2015. the affected vehicles have rear differential gears that may have been improperly welded.

The weld may fail and result in a loss of power to the wheels, increasing the risk of a crash.

Dvusa will notify owners, and dealers will replace the rear differential gears, free of charge. the recall began on august 11, 2016. owners may contact dvusa customer service at 1-877-762-8267.

Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
12/31/69 Transmission and Drivetrain Daimler vans usa, llc (dvusa) is recalling certain 2015-2017 mercedes-benz metris vehicles. the transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.

Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.

Dvusa will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. the manufacturer has not yet provided a notification schedule. owners may contact dvusa customer service at 1-877-762-8267.

Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
12/21/17 Suspension and Steering Daimler vans usa, llc (dvusa) is recalling certain model year 2015-2017 mercedes-benz metris vans. these vehicles have electrical power steering control units with improperly welded contact pins.

The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.

Dvusa will notify owners, and dealers will replace the electric power steering rack, free of charge. an interim notice is expected to be mailed on november 17, 2017. a second notice will be mailed to owners when parts become available. owners may contact daimler's customer service at 1-877-762-8267.

Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
09/01/17 Electrical and Air Conditioning Daimler vans usa, llc (dvusa) is recalling certain 2013-2014 freightliner sprinter and 2016 mercedes-benz metris vehicles. during vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.

The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. these problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.

Dvusa will notify owners, and mercedes-benz and freightliner dealers will update the affected control units on the vehicles, free of charge. an interim notice was sent to owners on july 12, 2017. the recall began on september 1, 2017. owners may contact dvusa customer service at 1-877-762-8267.

Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
05/26/17 Electrical and Air Conditioning Daimler vans usa llc (dvusa) is recalling certain 2016-2017 mercedes-benz metris vehicles. these vans were to be equipped with the blind spot monitoring (bsm) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the bsm system does not work on the vehicle.

If a vehicle is in the driver's blind spot, but the bsm system does not warn the driver, there would be an increased risk of a crash.

Dvusa will notify owners, and dealers will install the correct instrument cluster and steering wheel to enable the bsm function, free of charge. interim notices informing owners of the safety risk were mailed on may 8, 2017. owners will receive a second notice when the remedy becomes available. the recall began on may 26, 2017. owners may contact dvusa customer service at 1-877-762-8267.

Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.

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See TSBs for the 2022 Mercedes-Benz Metris
See reliability data for the Mercedes-Benz Metris

Mercedes-Benz Metris Recalls

Some things are often misunderstood about recalls and technical service bulletins (TSBs). Plus a disclaimer.

  1. Recalls do not have to be issued only because something is prone to failure. NHTSA (a government agency) can only require a recall if a failure will affect safety, emissions, fuel economy, or compliance with some other regulation or law. Manufacturers can voluntarily recall cars for problems that do not affect these, though.
  2. Recalls often apply to only some cars of a specific model year, rather than all of them. You should receive a letter from the manufacturer if your car has been recalled. You can also check with the dealer, which will know which (if any) recalls pertain to your car.
  3. The primary purpose of TSBs is to inform dealers about known problems with a car and how to fix them. They are not the same as recalls. As with recalls, TSBs often only apply to some cars, not the entire model year.
  4. Dealers often will not provide a preventive repair just because a problem described in a TSB might happen to your car. They'll usually want to observe symptoms that the problem is already affecting your car.
  5. Even if there are symptoms, a manufacturer doesn't have to pick up the cost of a TSB repair if the car is out of warranty, though sometimes they do.

We provide the text of recalls and TSBs as provided by NHTSA. There can be errors in the text. If you sign up for notifications in My Garage, we will try to get these to do, but for various reasons (some beyond our control) cannot guarantee you will receive them. When in doubt about a recall or TSB, contact the dealer.