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Dealer Sales Experience Survey Survey

Note: This survey is now closed. It remains posted to aid in interpretation of the results.

Please complete this survey for every vehicle that meets the following criteria:

2003 to 2008 model year
purchased new
person who interacted with the dealer should fill out this survey
this person was not employed by that dealer
you do not need to still own the vehicle

Respond for one car at a time. Afterwards, you will be asked if you have another car to respond for.

If you bought two vehicles from the same brand in the same year, respond only for the most recent.

1. Make


2. Calendar year you bought the car


3. What scores did you give the dealer on the manufacturer's sales experience survey? - select the best answer
no survey received - doesn't apply
did not complete survey - doesn't apply
below average scores
average scores
above average scores, but not all perfect scores
all perfect scores

4. When you purchased your car, what did the salesperson or manager say about the survey? - read entire list and check off all that apply
they never mentioned a survey
they mentioned that I would receive a survey
they asked me to let them address any problems rather than reporting them
they asked me to give them perfect scores, but did not beg
they begged me for perfect scores
they said they would only get a bonus if I gave them perfect scores
they asked me to bring the survey to the dealer and fill it out while they watched
they asked me to bring the blank survey to the dealer so they could fill it out
they offered me a gift in exchange for one of the above

5. How much did the dealer's statements regarding the survey influence your responses? - select the best answer
no pressure - doesn't apply
no effect
did not respond as a result
gave them much lower scores as a result
gave them slightly lower scores as a result
gave them slightly higher scores as a result
gave them much higher scores as a result

6. How much pressure did you feel to give them perfect scores? - click the best answer
no survey mentioned - doesn't apply
no pressure
a little pressure
a lot of pressure

7. How did the dealership react to your survey responses? - read entire list and check off all that apply
no reaction
they thanked me
they gave me a gift
they offered to address problems I reported
they actually did address problems I reported
they complained about my response
they were rude with me
they were angry with me
they told me I was no longer wanted as a customer

8. Your gender?
female
male

9. Your age at the time the car was purchased?
under 20
20 to 29
30 to 39
40 to 49
50 to 59
60 to 69
70+

10. Optional - any details you might want to provide Maximum 255 characters (size of the box). Have more to say? Then email me using the contact form.

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Dealer Sales Experience Survey Survey