

Engine (61%)
Transmission and Drivetrain (9%)
Brakes and Traction Control (9%)
Suspension and Steering (0%)
Electrical and Air Conditioning (22%)
Paint, Rust, Leaks, Rattles, and Trim (0%)
Other (0%)
48980 mi | Car was intermittently making a loud clunking noise (observed to be coming from rear axle drive) when reversing and/or when making a rapid acceleration from a full stop. When loud clunking noise was observed, car seems to hesitate to move or accelerate (momentarily - about 1 second hesitation) simultaneously before it continue moving or accelerating. Took car to dealer for diagnosis - dealer found rear axle was prone to jamming (momentarily) intermittently. As car was still under warranty, the required parts needed to be ordered from Hyundai in Korea because the local authorized dealer does not keep stock on items like the rear axle drive. Dealer gave an estimate that the parts will arrive in 3 months or so. In the meantime, dealer told me that the car can be driven but with great care until rear axle drive is replaced |
57350 mi | The car was producing loud knocking "bangs" when starting from a standstill at least a few times. When it does this it seems to hesitate/jolting to move but only momentarily (i.e. less than a second) especially when executing rapid acceleration when exiting out of junctions. Dealer found out that the transfer gear teething (both male and female connections) in the transfer box for both front and rear axle were were gone. The car can still run but the rear wheel drive was not functioning under any driving conditions. Dealer ordered the required parts in Aug 2018 (from Hyundai Korea) only to arrive in Jan 2019. The car was still driveable utilising front wheel drive only. Offending parts were wholly replaced and also including its associated bearings, seals, hydraulic actuators - all covered under original warranty. Apparently this is a known problem for Santa Fe's with AWD. A full wheel alignment (including adjustment of caster and camber parameters) was done as the whole front chassis mounting had to be removed and detached from the vehicle and the engine had to be "hanged" and supported during the repair. Info shared by the dealer, if this repair was made outside warranty coverage it would cost the vehicle owner roughly B$4.5 - 5k including labour. Original vehicle warranty just expired end of March 2019. |