Worried about potential repair costs? An extended warranty can provide peace of mind.
Chart based on 115 repair trips. The repair cost chart excludes repairs made under warranty, do-it-yourself repairs, and repair trips that include maintenance.
Center armrest hinge broke. Repaired under warranty. Loaner car given.
34000 mi
Roof repair around sunroof. Sunroof mounting brace broke twisting roof. Realign right side doors.
28000 mi
A/C control panel developed crack near decorative debossed area (not by touch buttons). Dealer initially said would not be covered by warranty. Escalated to manager, who authorized repair. Parts ordered from Ford. Dealer replaced A/C control touch panel, which had cracked, under warranty. While vehicle was in dealer service center, the drivers exterior mirror was damaged. The housing was cracked, the integrated puddle light broken, glass broken, and power fold mirror failed. Dealer replaced whole mirror assembly at no charge.
8000 mi
Replace 2 wheels for spidering of clear coat.
Covered under 3/36
16000 mi
2 Aluminum wheels replaced due to spidering of clear coat.Covered under 3/36
31000 mi
While at the stealership,I asked them to repair or replace the black pillars....which they did not do. At best a heat gun was used as you can see the plastic melted a lil bit and a crack is now on a rear one
Part that connects to hatch opened arm coming off. Verified that trim does not stay installed without detaching with moderate movement or vibration. Trim is faulty. Installed new trim piece and confirmed trim stays in place. Repair complete.
12000 mi
Tailgate strut trim cover (broken at time car was purchased) and front passenger seat rail trim cover (missing at time car was purchased) were replaced.
36580 mi
centre console latch broke B pillar trim on passenger door - connector failed, so the trim panel was loose.
Rear passenger side "D" pillar was replaced due to a crack. Front passenger door was out of alignment and was repaired. All repairs covered under warranty.
Two slight trim issues. The rearview mirror wiring was coming unwrapped and the driver's side door handle (interior) was scratched up.
46600 mi
US $200
The center console hinge broke, the console was replaced
15800 mi
Intermittent buzzing noise from dashboard was traced to touch screen. Screws were tightened on touch screen mounting pads and buzzing noise disappeared.
23000 mi
Driver side rear D-pillar plastic trim developed a crack. Repair required removal of side glass to fit replacement trim panel. Left vehicle overnight to allow glass adhesive to more fully cure.
31000 mi
Plastic cover by back pillar next to lift gate was cracked.
4200 mi
Front door out of alignment
12200 mi
rattle in dash
56500 mi
US $1000
Rear limited chrome flex panel began to bubble
78000 mi
Rear silver panel on tailgate was separating from tailgate. Attachment clip was broken. Double sided tape fixed the issue.
exterior trim piece on B pillar chipped. Replaced without issue lid on center console would not latch. Took two trips to dealer to get it fixed. They eventually had to replace the entire center console.
Replaced Vista roof glass due to crack noted at time of purchase.
27000 mi
There's a rattle in the roof over the back seat between the two moon roofs
39000 mi
US $700
Leak developed in moon roof and damaged rear hatch opening mechanism. Replaced parts and cleaned out debris from drain ducts in moon roof.
34000 mi
Front passenger seat track trim broken. Dealer ordered the incorrect part on the first trip. Currently waiting for correct part to arrive.
36000 mi
Replaced front passenger side seat track trim cover.
68000 mi
Trim on passenger seat track has broken again. Trim is in a location where it is easily damaged by people getting in or out of car. Have bodged together a repair, but need to find a permanent solution.
Paint and emblem problems- interior door jams and interior rear liftgate jams missing paint. Rear Ford emblem and Ecoboost emblem deteriorated underneath the clearcoat and needed to be replaced. Problems still present at time of trade. Transmission shift lever rattle- problem just started prior to trade-in.
10000 mi
There were rattles in light fixtures. The dealer said that there was a bulletin released to dealers regarding faulty adhesive in the roof liner for 2011 Flex's made prior to Aug 2011. Roof liner replaced. A warranty repair. 3rd repair day
4960 mi
roof liner came loose
1000 mi
Headliner rattles behind moonroof. Dealer seemed to fix it, but the problem is back.
3000 mi
Headliner still rattles. Dealer ordered part, but it has not yet arrived.
75000 mi
US $100
Sunroof leak. Fixed by dealer.
6200 mi
Fog lamps had a rough finish on the chrome. Replaced by dealer under warranty. This is what are used as the daytime running lights. some paint blemishes on the hood and front quarter panel
41800 mi
Center console latch broken
9000 mi
Pesistant squeak in dash. Three times but apparently resolved
Very loud rattles and squeaks in dashboard. One dealer delayed me until they no longer did warranty work there. Main facility said it was on a bulletin. Did repair. Gave me loaner for the day. Was successful. Good experience.
Replaced cracked D-pillar window trim upon delivery. Appeared to be a manufacturing defect. Saw in a forum that others had a similar issue on delivery.
22200 mi
D pillar trim at the back cracked again and replaced under warranty.
3000 mi
Rattle in roof fixed.
5000 mi
The rubber seal around the front right passenger door "drooped" and would not stay up. My dealer ordered a new seal and replaced it in one day.
25300 mi
D-pillar black plastic trim on the drivers side cracked on the upper right corner. The cargo area window has to be removed to access the screws holding the trim on so it takes a while to do. My dealer offered a free loaner while these ren.
5000 mi
Flaw in paint at new car delivery. Dealer referred to outside body shop, who sanded and resprayed door.
75000 mi
US $80
Recline handle on 2nd row passenger seat broke. Replaced by the dealer.
2000 mi
There were two issues. Left front pillar in front of driver had a really bad squeak due to a slightly misplaced plastic pad. Headliner squeak behind sun roof due to loose connection. Both items repaired at no charge. I was given loaner car.
3000 mi
Headliner squeaks/rattles loudly. Multiple areas but main is behind sunroof and just mid cabin left as well. They installed some glue or velcro to try and stop it.
4000 mi
Headliner repaired again this time it seems successful Right middle passenger seat has a rattle and squeak that is difficult to reproduce and is intermittent.
10000 mi
Right rear seat rattling, becoming worse
15000 mi
Very loud windshield squeak/rattle at highway speed. Took some time to track it down to a loose windshield cowling.
26660 mi
C $310
gas cover not seating correctly, scraping paint
39680 mi
C $200
sunroof drain plugged (even though never under a tree or anything), not covered under warranty as had hit 60k. Had to rerun the drain hoses.
91140 mi
C $500
bottom inch of back hatch rusted away. other rust spots eating away at car significantly, paint bubbling in spots. Had several areas redone, new metal put in.
8500 mi
Lower front center dash panel loose (was noted at new vehcle delivery), clip not engaged. Part was removed and reinstalled.
32000 mi
US $200
Weather seal causing intermittent squeal when raising or lowering DS rear window
Both exterior door mirrors became loose and eventually fell off their pedestals. Noted that the aluminum pedestal was completely corroded and broke off. Entire new mirror assembly replaced. Also noted paint corrosion on door behind mirror.
Hot weather brought on a front end squeak when going over bumps or rough road.Dealer checked TSB and there was a anti-rattle kit installed under the front cowl between the body and the frame.Dealer kept car all day to insure it was fixed.
59000 mi
Glass moon/sun roof and vista roof leaking when it rains.
36000 mi
Rattle in the headliner. It was removed and re installed with new glue.
32000 mi
All four 20" painted wheels were replaced under warranty after the clearcoat finish deteriorated.
53000 mi
Vinyl coming apart on driver seat at stitching.
15500 mi
Locking latch on 3rd row passenger cubby broken. Dealer ordered parts to be installed later.
16120 mi
3rd row cubby locking mechanism replaced. Works fine now.
25420 mi
"A" pillars will creak and pop at highway speeds with a decent head / cross wind. Dealer could not replicate. Ecoboost belly pan had come loose and hanging low. Over bumps it would rattle. Dealer could not tell if it was hanging !?!?!
56000 mi
Housing for seat memory buttons broke
12400 mi
The keyless entry number pad pillar had a 10 cm vertical crack. The dealer replaced the plastic face of the pillar.
14260 mi
Drains along the windshield blocked with pine needles. After a trip to car wash, water overflowed into passenger side. Freezing temps froze the heater motor. Dealer unplugged drains and replaced heater motor.
29140 mi
C $450
Drain plugs under front windshield cowl plugged with pine needles. Front passenger floor flooded after visit to the car wash. (Second time this has occurred-dealer covered the first one but not this one.)Dealer installed a mesh under vents.
36160 mi
Repaired rattle in head liner between first and second row.
44000 mi
Water leak into passenger front footwell. Ford replaced the Warped cowl panel under warranty since this problem had been noted on pervious repair.
12200 mi
Front console latch had no "spring back" function. Latch replaced.
48000 mi
Center arm rest/bin cover latch broken. Part ordered.
68000 mi
US $100
There is also corrosion appearing at the inside bottom of the driver's door and the bottom of both left and right rocker panels.
Clear coat peeling off rims, windshield gasket lifting.
3000 mi
Moonroof was squeaking. Added insulation to quiet.
7000 mi
Drainage from Vista roof got clogged and backed INTO the passenger foot well. Inches of water during a rainstorm.
55000 mi
US $350
Bad roof leak, had three inches of standing water in passenger footwell after heavy rain. Was told this is not a warranty issue (!) and had to pay out of pocket for fix.
63000 mi
US $150
Leak around air intake led to standing water on floor in right side.
82000 mi
US $200
Same leak into passenger footwell as one year prior. Shop insisted a different section of trim developed the leak, even though the result was the same.
1000 mi
Rear lift-gate damaged while shipping vehicle...rear gate trim and tailgate dented.
1000 mi
Drivers side rear door quarter window and weather strip was replaced...the weather strip was deformed.
1000 mi
Window trim piece ordered due to shop damage..new part came in was damaged also, another part ordered and installed.
9500 mi
center console latch broke...part replaced
20000 mi
Broken console latch replaced under warrantee. Common problem.
8000 mi
Very pronounced squeak in front suspension
8000 mi
Creaking noise LF Replaced cross-threaded bolt.
1700 mi
passenger seat leather not tucked under in front. Magazine pouch in back needed adjusting. headliner rattled when sunroof opened. no work performed...brought in to look at dust pits in paint in 3 very small spots. I was advised best to not repaint. headliner rattled when sunroof opened. no work performed...brought in to look at dust pits in paint in 3 very small spots. I was advised best to not repaint. passenger seat leather not tucked under in front. Magazine pouch in back needed adjusting.
2200 mi
discovered 3 more dust paint 'bubbles' on right side of vehicle exterior window moulding not even; pulling away from one window; other window it has buckled. paint peeling where front right fender meets bumper
8000 mi
Squeak in Dash, drivers area, temp related
8000 mi
Rattle at the drivers side dash board. Seemed to be where the defrost and dash come together. Was a known problem and an adapter was installed. Weather stripping on rear driver side door was coming off. Dealer replaced the weather stripping.
8000 mi
Problem: Rattle in headliner located between 1st & middle row driver-side seats. Vista roof, rear climate. Solution: Layer of sound dampening insulation added. Trim shop called Ford tech to identify proper torque of fasteners.
20900 mi
Headliner rattle between first and second row seats.
- Driver seat left seat rail - molding replaced as was broken and kept falling off
43300 mi
US $150
Paint crack and piece of paint off on drivers side rear door. Body shop repaired.
5580 mi
A piece of rubber interior trim was installed with bumps in it around the door bottom. It was cosmetic and minor. However, Ford has allowed a warranty replacement of the trim piece.
9920 mi
A foam gasket at the rear hatch was protruding from the right location. Repair completed under warranty.
26660 mi
The handle on the centre console lid fell apart. The console lid and handle are one unit. The unit was replaced under warranty.
Front center console latch broke and they diagnosed the problem then ordered the part. Installed broken latch replacement part. Had several body panels to include doors and hood out of align and the dealer was unable to adjust them satisfactorily.
28000 mi
Latch on center console broke. It was replaced.
31400 mi
US $107
Paint peeled on hood and hood had several "dents" from merely closing the hood. Ford did not want to cover either problem and dealership decided they would cover paint if we paid for the "dents". Had to have it Painted three times.
3000 mi
Center console latch is broken, still waiting for part to come in.
8000 mi
drain tube for moonroof wasn't connected properly and water was leaking into the passenger compartment
22000 mi
Broken center console latch. TSB
1000 mi
Both driver side doors needed to be rehung do to poor fit.
1000 mi
Front passenger door misaligned. Dealer attempted to repair but I didn't see much difference at conclusion.
4000 mi
door molding warped passenger side door and molding out of alignment.
6000 mi
Interior door molding came in and was installed. Exterior door molding arrived and was successfully installed.
6000 mi
Plastic trim piece / cover behind drivers side interior door handle broke. A retaining tab on the piece broke off.
6000 mi
Trim part ordered and covered under warranty. Replaced by myself.
16000 mi
Interior trim piece behind front passenger door latch broke and needed replaced.
10800 mi
US $200
Center console latch broke.
6000 mi
Trim around driver side front door was coming loose.
They order a new part and replaced it.
23000 mi
The leather seat cover on the driver side 2nd row seat came undone on the door side. The upholstery shop was not open on the day of the visit. I will take it back another time.
79000 mi
Seat cover fixed.
5000 mi
Front center console latch was broken and was replaced. We had called earlier so the part was available.
18000 mi
Driver door handle broken-part around keyhole had plastic clip broke, door handle could be removed. May be defect, hit by something, or attempted theft.
60000 mi
Plastic handle for center console latch broke. Can still open with metal latch.
70300 mi
The latch and lid of the front center console (armrest between driver & passenger) came off.
26660 mi
Latch for front row centre console is broken, parts were ordered, but upon repair attempt, confirmed that the new part was not correct.
Dealer ordered new parts to install at later date.
29760 mi
Latch for console was replaced, all works fine now.
79040 mi
Drivers window was squealing while going up & down.
Removed inner door panel and sprayed silicone directly to track areas.
92380 mi
C $75
Rear hatch struts replaced, the passenger side was badly rusted. Both exterior door mirrors have suffered total corrosion of the pivot post, the mirrors were loose.
Both mirrors now glued down solid, no longer fold in.
4960 mi
Rear light assemblies both right and left have moisture that has got inside. Done at routine maintenance time.
29760 mi
Rear door pillar trim replaced.
4000 mi
noise from driver side window, trim loose
12000 mi
squeak in rear passenger side of vehicle. Fixed but squeak returned. Back at dealer.
13000 mi
Squeak in rear passenger side of vehicle.
12000 mi
US $500
Repaired right front door lock by reinstalling door trim correctly.
16000 mi
Center console latch replaced.
27000 mi
Latch on center console broke for the second time. Rear driver back side window trim piece cracked. Replaced trim piece and side window under warranty.
8000 mi
Broken console latch. Common problem with 2009 Flexes. See Edmunds.com long-term Flex blog.
1000 mi
US $10
A small unpainted stripe (about 1/2 in long) in the seam between the front bumper and front fenders. Corrected with a small amout of touch up paint.
90000 mi
Water leak near sun roof repaired per TSB.
46000 mi
US $357
Replacement of driver door handle.
73000 mi
US $920
Plastic cladding on FR passenger door blew off while driving. Replaced.
85000 mi
US $200
Additional plastic window cladding fell off and had to be replaced.
25000 mi
Console Latch Console Latch
150 mi
Problem with the window trim was noticed by the dealer prior to delivery. Replaced trim the next day. New trim was either not installed correctly and required another visit to correct. Two repairs under warrantee.
1) Warped front rotors replaced
2) Verticle trim on doors replaced because they were screwed on too tightly causing a dimple. A second visit was needed at 800 miles b/c new trim was not installed correctly.
75500 mi
US $170
Chrome on drivers door handle came loose and needed to be replaced
5000 mi
missing plastic on Passenger interior door handle drivers side rear window trim cracked parts ordered
8000 mi
Dealer ordered part in Dec. but, was too far away for me to bring it back in for molding replacement until this oil change. Trim molding replaced no problem in June. exterior passenger pillar. Came off partially while on highway. replaced interior drivers side door handle molding.
Fell off somewhere and was lost.
10300 mi
Exterior passenger door pillar moulding. Second time replaced. First replacement in June split within 48hrs.
28520 mi
Trim piece replaced
42000 mi
US $215
sunroof seal was leaking and water was running down driver side A pillar onto seat and floor board Took to dealer and had repaired they also had to replace the Tweeter for the radio that was in the A pillar, it got wet. water leaking in to car at driver side A-pillar [ again ] causing headliner to get wet at top corner of driver side A-pillar and driver side carpet to be saturated with rain water. called dealer. they have to order parts.
43300 mi
US $100
water leaking into interior at driver side A pillar [top]. Dealer said it was coming in from around windshield rubber seal[top driver corner]. pulled windshield out , replaced rubber seal. Drove to NV from MI. in much rain and snow, no leak.
86500 mi
US $100
Driver's door handle broke off. Handles are plastic. Could have ordered new handle but would have been around $200. Mechanic glued broken part and all is still working well after 2 months.
Bought the car and the big moonroof had a tiny fracture. Visible, not leaking or anything. Had it repaired under warranty.
7000 mi
Middle row seatback loose on one side. Whole seatback replaced with new internal seat frame. Rear passenger taillight fogging up as if not sealed. Noticed in very cold weather. Whole Taillight replaced.
32940 mi
Water leak into a headlight. Condensation into a headlight.
Fog inside my headlight.
Water pooling at the bottom of my headlight
3000 mi
Air vent on headliner was falling out.
5 mi
Weatherstrip was malformed
2000 mi
Headliner rattle - broken clip
2500 mi
Applique panel flew off while driving down highway
The Flex had two problems from the get-go. 1. Exterior paint scratches on rear passenger door unseen because car was delivered at night.
1200 mi
Aligned driver's door and rear bumper. Buffed scratches out of roof panel. Said they were only in clearcoat. Buffed scratches out of passenger headlight shield. Re-coated shield with anti-UV coating to prevent yellowing with age and sun exposure.
3000 mi
Water leaking from overhead front courtesy lights after sitting in 30-minute-plus torrential downpour. Couldn't find source of leak or replicate later, even with high-pressure or high-flow hose. Probably moonroof. Doesn't happen in carwash. This problem has never recurred so I consider it "fixed." The drain tubes were not blocked. I believe that the amount and force of rain was simply more than the drains could handle, so some water dripped into interior. Water leaking from overhead front courtesy lights after sitting in 30-minute-plus torrential downpour. Couldn't find source of leak or replicate later, even with high-pressure or high-flow hose. Probably moonroof. Doesn't happen in carwash. This problem has never recurred so I consider it "fixed." The drain tubes were not blocked. I believe that the amount and force of rain was simply more than the drains could handle, so some water dripped into interior.
8000 mi
Trim piece behind passenger door handle loose. Part ordered. Trim piece behind passenger door handle loose. Part ordered.
10000 mi
Plastic trim on exterior of passenger and driver door loose. Part installed. Part installed. Plastic trim on exterior of passenger and driver door loose.
11300 mi
Parts installed successfully.
26000 mi
Moonroof switch replaced. Seat cover reattached and secured.
17360 mi
trim with keyless entry pad needed to be replaced. coming apart from car.
37200 mi
center console latch broken, turns out the whole lid needs to be replaced
7000 mi
The car has been in the shop for about one month of the three months I have owned it.I just picked it up today after the fourth attempt to fix a bad leak. I don't know if it is fixed yet.
3000 mi
front center console latch
18000 mi
console latch repaired for the second time
25500 mi
After console latch repair not completed properly, used rusted screw, wrong size, fell out and when I lifted the console cover other screw broke off, required a new cover, i'm sure ford paid for it, but the dealer should have eaten it.
5000 mi
US $40
Front door handle trim loose. Fell out. Dealer replaced. Capless fuel filler trim fell off. Dealer replaced with new parts.
34100 mi
C $150
squeaking noise from rear wheels when humid or raining out, they could not replicate. have to return when weather is right.
3100 mi
Interior trim on pillar between windshield and passenger window was coming away from the frame. Needed new piece of trim with proper clips to refit snugly onto pillar.
22320 mi
Rear seat leather had come away from seat frame. Could not reattach myself as there was an interior clip that needed to be secured. Dealership repaired; seat is fine again.
55180 mi
C $570
Replaced weatherstripping in passenger door
16740 mi
Headlight had too much moisture in it. The lense/housing had to be replaced.
4000 mi
Rear liftgate misaligned (sagging). Was perfect when I took delivery of vehicle.
