Worried about potential repair costs? An extended warranty can provide peace of mind.
Chart based on 87 repair trips. The repair cost chart excludes repairs made under warranty, do-it-yourself repairs, and repair trips that include maintenance.
2010 Infiniti EX
Engine not specified
5000 mi
Cruise control was inoperative. Was told there was a manufacturer bulletin on the problem. The dealer updated the software.
all buttons on steering wheel stopped working, one dealer could not or refuse to fix it. dealer where I purchased car fixed it finally. total trips to both dealer - 5 times.
51000 mi
US $190
We were having trouble opening doors and starting the car, as the car would not recognize the remote keys. Both problems persisted after the dealer visit.
XM Radio, traffic and weather stopped working. No signal received. A new control unit, cable and XM antenna were installed. Repair fixed the problem.
17000 mi
US $170
moldy, sour odor from AC vents. Told this happens often. Have to clean and spray mold preventive. Sour smell remains from time to time
24700 mi
the cd player keeps skipping, not fixed yet
28000 mi
Took three trips to get the CD/radio system replaced
5000 mi
Bluetooth radio not understandable; navigation unit out of date
22700 mi
Navigation system stuck on
27000 mi
Blue Tooth mike not working correctly
31000 mi
Bluetooth phone not working
32000 mi
Bluetooth system not working or poor operation. After several trips to the dealer and a written compliant Infiniti sent a system engineer to the dealer and they keep the car for a week updated software with new service bulletins replaced and calibrated
45000 mi
US $285
Radio would not work it was a Radio Moduel cost of $5000. yes $5000 out of warrenty but, dealer covered the cost if i paid the labor bought extended warrenty. This was not just a radio issue it also affected the nav voice
GPS out of guide, not providing directions because not receiving signal.
17980 mi
GPS out of guide, not providing directions because not receiving signal.
10000 mi
Music Box hard disk recording failure
4340 mi
drive seat heating is not working. dealer found a switch needs to be ordered from Japan, which take 6 weeks, still waiting...
5700 mi
Navigation system frequently locked up and would not recalculate route if missed turn. Happened more often if the Bluetooth audio was being used for phone calls at the time of recalculation.
7300 mi
New navigation/audio system was installed.
4000 mi
Intelligent Cruise Control and Distance Control Assist stopped working.
111000 mi
US $225
Front Passenger door could not be open from inside or outside. Actuator problem.
46900 mi
C $580
Replace passenger side mirror because actuator made noise.
86180 mi
C $40
drive side control/switch for passsengrr window had to be replaced.
310 mi
replaced both high beam bulbs,
also had to be jump started twice in the first month as the battery was dead.
620 mi
Parasitic drain on battery, sometimes drains and boost is needed. Dealer says the car's charging system is weak, will not restore battery to full charge, only to the pre-existing charge level. battery going dead again, had to call a tow truck 4 times in the first two months, dealer claimed battery and alternator were fine. Even leaving a cell phone charger plugin for 45 minutes with the engine off drained the battery's power
3720 mi
driver and passenger windows would not perform up and down feature automatically. Computer reflash fixed problem.
100000 mi
US $500
Battery
Tires
7440 mi
TSB on inspecting wiring harness and bulbs. No issues: dealer provided loaner for the day.
I went to my garage and push the start button as I was on my way to work. It just clicked and would not start. Tow came and tried to start with a jump. Nothing. Towed to the dealer. I asked was this typical. It was under an extended warrnty
No cooling from A/C, diagnosed new compressor req'd $1200 mileage 63000. Dealer strongly suggested if I caught up maintenance for $527.91 factory would cover total compressor.
76300 mi
US $724
Hard to start 6 July, fail to start 8 July, dealer diagnosis, dead battery, replaced battery 9 July, dealer called, new starter required, 2 days to get starter, car returned 12 july
32000 mi
Electric steering would not raise.
39260 mi
Battery drained while driving, couldn't start and required boost. Dealer couldn't find problem. Did draw down test with GR8, and parasitic draw less than .01 milliamps. This is second time it happened in one year. Otherwise it runs fine.
24700 mi
US $151
Key button on passenger front door does not work. Needs to be replaced.
23000 mi
Key button replaced.
12000 mi
US $160
We had to replace the switch panel (air conditioning recirculate switch stuck.
44000 mi
This repair was to replace the tilt motor on the steering column. My car did not have the issue, but it was replaced anyway - at no cost to me
44000 mi
The Transmission interlock switch had to be replaced as the transmission would not shift out of Park. Brake switch replaced - solved problem!
1000 mi
US $75
seat memory did not work - loose wire in steering column.
36000 mi
Broken power rearview mirror switch - most likely broken by carwash
101000 mi
US $120
needed to replace battery
3000 mi
The motor for steering column failed and starting grinding when using the tilt/telescope feature. Made appointment at dealer for this but after car was brought in dealer had none in stock. Had to order and return 3 weeks later. Install of motor previously ordered.
8000 mi
US $100
Dead battery at 7700 miles
143900 mi
US $275
Driver side headlight began flickering on and off erratically. Researched and decided to replace Headlight Ballast (HID). Problem fixed. Replaced passenger side as well as a maintenence item.
186000 mi
US $1
Noticeable whining noise from engine bay, originally diagnosed as Power Steering Pump. Replacement of PS pump failed to remedy noise. Replaced tensioner pulley, and still had noise. Finally, correctly diagnosed as alternator.
244000 mi
US $350
The starter finally wore out. Not surprising given the mileage and age of the vehicle. The starter was replaced, and we are back on the road. This is a great car. It still runs very well.
Diagnosed driver window open/close mechanism, needed switch replacement but did not do it. Also had alignment done.
32860 mi
C $450
driver's door lock actuator failed, unable to open door. replaced after second visit. I was originally told it was just frozen, but after a mild stretch it still didn't work, might have been due to water getting into the door???
62620 mi
C $900
Steering wheel tilt motor, gears stripped, needs entire motor replaced. Well documented problem with these cars yet dealer still charged me $150 diagnostic fee, total rip off!! Not to mention the exorbitant cost of the replacement part & lab
88000 mi
Power door lock on drivers side sometimes does not work. Not repaired because out of warranty.
90000 mi
Power door lock never repaired.
64000 mi
US $1000
Squeaky window motor.
80000 mi
US $75
Fuse was blowing. Could not diagnose. Fuse still blowing.
80300 mi
Fuse blowing for power seats / etc. Shop could not diagnose, put in a higher amperage fuse. This caused the wiring harness in the roof liner to melt. They replaced roof liner and harness for free. Must have been location of short, fuse no longer blowing.
64000 mi
airbag sensor
102300 mi
C $360
(Oops... see elsewhere.) Replaced the A/C compressor... bought used online for $280.
101060 mi
C $210
Compressor is noisy. After the radiator leak/replacement in December, we didn't recharge the AC... with the super cold weather it would be hard to get reliable gauge readings (our shop is quite cold). The evacuation for moisture and recharge with the gauges went well,.. Temp. dropped from 22°C to 8°C. But the compressor is a little noisy. Found it difficult to determine how much AC Compressor oil was in the system (wonder if the little cotton analyzers are accurate?). I suspect it needs more oil. I'll update the result.
159960 mi
C $288
Weak cranking and it wasn't cold out. Sometimes OK, sometimes NOTHING. Replaced older battery. Charging voltage 13.69v. Checked ground wires. Checked for corroded or shorted out main starter cable from battery. HAD to be the starter. Reports on refurbished starters were awful... often lasting only 1-2 years. New starters were stupidly expensive for Infiniti. So... found a replacement used starter at the local auto wrecker for $150 on a car that had only 80K on it. (Hey... if my original one lasted until 257K then this used one likely have plenty of life left.). Gave myself a Xmas gift and got my mechanic to simply put in IN... no diagnosis etc. JUST labour time. 1hour. $138. I now LOVE the enthusiastic cranking each time I start up my Black Beauty!
184760 mi
C $240
Fuel Gauge Malfunction. Changed a computer module on top of the radio that controls LOTS of things like the AC/Heat system, airbags, locks, remote etc. The sensors in the gas tank were good. The "self-check" of the instrument panel passed. followed the wiring from gas tank to that white module with 3 (?) plugs with multiple wires on top of the radio. Relatively easy access... but was really hard and unbelievable to diagnose !
1240 mi
Airbag warning light on
4030 mi
Passenger airbag light stays on when someone is in it(Passenger seat base replaced)
4092 mi
Passenger airbag light still stays on when someone is in it
Passenger Seat no longer heated
21080 mi
Telescopic steering and tilt was not functioning
34100 mi
C $500
Telescope steering motor failed, not moving up and down.
Steering rack needs to be replaced, part is in back order, will replace once arrived. (less in a week)
1000 mi
Steering column would not tilt or telescope.
218000 mi
A/C recharge
21100 mi
Steering column replaced because power tilt broke after dealer used it when fixing brakes, then left the problem for me to find. I never used this feature.
24700 mi
Memory seat function sensors replaced two months ago because it never worked after they replaced the column.
92380 mi
C $700
motor for telescoping steering column
15500 mi
Adjustable Steering column (tilt) - teeth stripped and motor would not engage. Replaced as a known issue under warranty.
7000 mi
Failure of steering wheel tilt motor.
7440 mi
C $170
Damaged air vent. Told fixed but not fixed.
4340 mi
Lane Departure Warning Camera failed.
11780 mi
New LDW camera installed. Took 6 Hours to fix and was given an Infiniti G37 Loaner Car to use in the mean time. It's been a good car so far.
12400 mi
Brake Sensor Switch wasn't allowing the Gear Selector to move from Park to Reverse or Drive. It's operation was intermittent and would usually make us jerk on the Gear Selector several times before we could change Gears. Oil Change was also done.
1240 mi
rear door windows not lowered by use of mechanical key, as described by owner's manual; dealer claims manual is in error; owner told that lack of express-down feature for rear windows prevents this capability
26040 mi
failure of motor for telescopic steering adjustment
4000 mi
Nav system failed to disply night mode
8000 mi
Nav system unable to change into night mode without turning off headlights.
48980 mi
steering wheel quit retracting, new motor kit installed, this did not fix the problem so another kit was installed, still not fixed. A bad ground turned out to be the problem.
10000 mi
Defective horn.
4000 mi
Telescoping steering wheel stopped working. It was replaced under warranty.
32000 mi
power tilt wheel stopped working
28000 mi
US $147
Replaced 4 year old battery with a HD Nissan unit
33000 mi
Warranty covered tilt/tele steering column repair
35000 mi
Proximity warning sounded at stop lights. Fixed by replacing sensor. Tire pressure warning light fixed by replacement of sensor.
60000 mi
US $151
Original battery was getting weak. I replaced it.
20000 mi
Remote starter and locks not working
20000 mi
The keyless starter and locking system was not working. They replaced a motherboard that contrllled the keyless entry and starter
41300 mi
They replaced the diagnostic unit. The airbag on the passenger side was not working because the diagnostic unit did not recognize that a passenger was seated in the passenger seat.
83000 mi
US $1000
Doors would not lock
23500 mi
Heater would not work without AC running
42020 mi
Driver's seat position adjusting buttons on driver's door inoperative. Took two visits to dealer. Problem fixed - no charge. Warranty expired June 2012.
34600 mi
right side rear view mirror makes jerky movements when adjusting
37200 mi
adjusting steering wheel would not go up or down. It was covered under a service bulletin chronic problem with front parking sensors being too
sensitive to metal poles ie. telephone poles, traffic light poles. they found that they were set for maximum sensitivity and turned them down to low but within 2 days the problem returned.
43400 mi
front parking sensors were hypersensitive to any nearby cluster of steel traffice contro; posts or light standards
29000 mi
Broken air pressure sensor
29240 mi
The tilt and telescopic steering quit working and just made a grinding noise. The dealer replaced the motor unit for about $800.
30380 mi
Tilt and telescoping steering failed again. Repaired at no cost since it was less than a year and only 2000 kilometers since original repair. Also they did a recall repair on the steering as well.
44020 mi
C $225
Battery died. Second battery. Not bad for a 13 year old vehicle.
1000 mi
Steering wheel telescoping broken. Recall.
53000 mi
Sonar parking sensor replaced
55000 mi
There was a groaning noise coming from steering column after turning off car and opening door. They replaced part in steering column under some extended warranty.
70000 mi
US $150
my driver side fog light bulb was burned out. I purchased the bulbs, the repair shop replaced both bulbs. Labor was $110.00. I paid $18.00 each for bulbs at automotive supply store.
