Worried about potential repair costs? An extended warranty can provide peace of mind.
Chart based on 62 repair trips. The repair cost chart excludes repairs made under warranty, do-it-yourself repairs, and repair trips that include maintenance.
Right headlight judders when turning in/out of a curve (car equipped with adaptive “steerable” headlights) Right side headlight not properly aimed after headlight replacement. Returned to adjust aim. Tonight I realized it’s still misaligned. Right side headlight unit was replaced last week. Vehicle returned to me with badly mis-aligned headlight. Returned for adjustment. Came back still out of alignment - worse than before. Tech writer assured me it was the best they could achieve (at 6 feet away from a wall, the headlights were noticeably off axis). New service writer & new tech managed to get it right this time.
12000 mi
On highway, a thump then grinding sound happened. Pulled over and found the lower engine cover had torn away from the front attachpoints and bent backwards, jammed into the engine and dragging the roadway. Could not dislodge on the roadside and had to have it towed.
Classic Mazda in Orlando’s solution? Bent the damaged part back into place and drill new holes into it to reattach it! I wish I could say I’m making this up. This is how they delivered it back to me (mind you, this is Mazda’s flagship vehicle... $44,000 sticker price).
I refused to accept it in this condition and insisted they replace the part and attach it the way it is supposed to be attached. The vehicle is sitting at the dealership waiting for the parts. Going on 3 days now. Lower engine dust shield had been haphazardly repaired by the dealer. Part ordered and replaced 2 days later Returned vehicle to dealer for a complete inspection of this week’s repair, as well as all prior repairs. Car is 8 months old and has had the following major repairs:
- Replaced navigation screen and software update due to repeated crashes and reboots
- Replaced right headlight unit due to jitter/shutter when hitting bumps or in curves
- Lower engine shield/cover fell while on the highway, peeling itself backwards and wedging against the vehicle floorpan
- Groan noise from right front wheel when hitting uneven pavement/bumps. Unresolved — “can’t duplicate”
6510 mi
Driver's side mirror would wiggle while driving on highway - dealer replaced mirror assembly that was still under warranty
Windshield wipers got out of sync and crashed into each other. Driver side wiper arm bent and passenger side wiper arm stripped at base (where it attaches to motor). All parts of both wipers replaced, but one had to ordered.
Windshield wiper mechanism was grinding, dealer replaced front wiper link
50000 mi
US $173
Passenger front and passenger rear left window broken. 3 out of 4 windows have failed.
1000 mi
We've noticed driver side mirror vibration. Problem was reproduced during test drive with a service tech. After that they inspected a mirror for possible tightening issues and decided to order a new one. Dealer installed new mirror, but this didn't fix the problem.
1000 mi
Dealer again confirmed problem with vibrating driver side mirror. This time they've contacted Mazda and ordered "some special kit, which will solve the issues". Dealer installed repair kit, but broke the mirror and had to order a new one, which delayed a repair to 5 days total. Rental car was provided at the dealer expense. Unfortunatelly there is no improvement after repair was finished.
155000 mi
US $360
Passenger side window motor failed. They replaced the motor.
209000 mi
US $3000
Driver visor spring worn out, the visor had to be replaced.
The electric hatchback opened and closed fine, but would not latch properly. It needed a shove before it was firmly shut. The dealer replaced the motor, but that did not fix it. They then replaced all the parts with newly designed.
43000 mi
US $200
Drivers side headlight had water inside the assembly. Had a bad seal. Had to replace entire headlight assembly.
Trim screw in wheel well fell out, replaced by dealer.
26000 mi
US $390
Very noticable grindingperiodic noise from the front end. Dealer checked the bearings, brake pad and rotor, rotate tires but the same noise from front end still there. Dealer claimed it is the tires make the "noise".
35000 mi
Motorized tailgate latch began malfunctioning - wouldn't close shut all the way (like something was in the way of the tailgate, but there wasn't).
Right rear tire deflated due to bad valve stem. Heard warning beep, but didn't know what it was. Replaced all 4 tires, oil changed. Replaced tire sensor on right rear, alignment, install remote start.
117000 mi
US $500
Trunk locking mechanism was frozen. Had to replace the whole lock part.
60000 mi
US $186
Rear wind shield water jet clogged up + wiper blade needed to be replaces
105000 mi
US $105
Lug bolts were loosened and was not aware, drove the CX9 and wheel came off while driving. lugs bolts were replaced on left rear vehicle, no other damage.
70000 mi
US $36
Second row passenger seat belt buckle broke.
57200 mi
Valve stem corrosion caused flat
23300 mi
Vehicle would vibrate on acceleration at about 30 mph, but would stop when foot was taken from gas. Upon inspection, bushings were completely rotted, causing rear subframe to make contact.
Left front wheel came off the vehicle during driving. Wheel lug nuts came loose. Replaced brake rotor, wheel rim, wheel alignment, complete suspension inspection
78000 mi
US $500
Tire sensor broke and right rear tire deflated. Car was also shaking at high speeds when brakes were pressed. Went to dealer. Front rotors were very rusty and warped. Got new rotors and new tire valve.
12000 mi
One of the smart keys would lock/unlock the car but would not start the car. Replaced the battery and the problem persisted. Dealer replaced the defective smart key.
85000 mi
US $150
Driver's seat belt buckle would not latch. Replaced buckle.
32000 mi
Rear passenger window sticking due to loose internal foam part. Door disassembled and part reattached.
5000 mi
Sunroof was leaking when large amounts of water hit the roof, such as automatic car wash or heavy rain. Leakage was far in excess of acceptable level. Dealer replaced sunroof window glass and seal kit. Problem resolved.
13000 mi
Rear window would not do down the entire way. A piece of stryofoam had come loose inside the door and prevented the window from descending completely. Repaired under warranty.
Also the fuel filler cap was replaced as the tether had broken.
38800 mi
headlight leveling does not work
5000 mi
interior door handle on drivers door clicking.
14000 mi
Door handle clicked pulled to open door. Both front door handles were replaced.
13640 mi
Rear wheel bearings were replaced. Who ever heard of rear wheel bearings going at 20,000kms? visor cracked and was replaced. I noticed it on the way home from a repair trip but, could say who was responsible for the damage.
Door openers - the braces that hold the front doors to car overextend. Can be due to heavy wind or rough teenagers. A recall notice was received on this several days after the problem was noticed.
65720 mi
C $800
Arm used to open and close trunk became loose and detached itself
13000 mi
Rear Door Checkers replaced because wouldn't stay open when open door.
95000 mi
Rod for rear hatch auto lift bent and jammed so couldn't open rear hatch. Service was kind enough to do a quick fix for me by straightening so it works for the time being. $850 to replace, so it was very helpful!
5000 mi
Left drivers side mirror was shaking at speed's over 30 mph, making it very difficult to see.
75000 mi
door checker broke allowing driver door to slam against fender. Dealer recall but they wouldnt fix the fender.....damm
1000 mi
Broken switch for interior light. Driver side exterior mirror vibrates during driving.