I think the complaints could be based on the particular version of 2009 Murano purchased; SL to LE may not have the same issues as base model purchasers. I've owned my 2009 Murano SL since November 2008 & I bought a mid-level model that was only a couple of options away from an LE & I've been very pleased for 7 1/2 years. The only issue I've had in that time was a malfunctioning 6-disk CD changer in the first year or two. It was fixed promptly for free & no other issues since. When I'm ready to purchase another vehicle, it may very well be another Murano.