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Head Unit Shuts Down

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2020 - 2023 Subaru Outback

Has anyone had a problem with 2021 Outback Head Units shutting down spontaneously? This also shuts down the A/C, audio, video and navigation systems that are also controlled by the head unit. The screen turns black, the A/C shuts off, the cruise control disengages, and messages that various systems are shutting down are displayed on the dashboard screen. After a few seconds, the system will reboot and these systems come back online. Dealer has no explanation for this, but has updated the software. Problem persists. Fortunately, it's not all that frequent, but it should not be at all....

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Response from LectroFuel

2:58 am August 8, 2021

Record it happening with your phone, verbally speak the day/time, and then show the dealer. When you show the dealer, show them the timestamp of when you took the video to prove that it was after the dealer updated the software. Not sure if that will work, as I've had horrible experiences at various dealer service centers.

This is a reliability problem, and most new cars have more problems with the infotainment and interior electronics than any other problem.


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Response from mharelick

9:03 am November 8, 2021

I have had the following problems with the head unit:
1. It shuts down , but only when starting the car.

2. It disconnects from car play in the middle of navigating using google maps. Google maps is still operational on the phone.

3. Usage: Changing the heat or turning off the heated seat involve navigating a multiple level menu. Dangerous when driving.

4. Another usage: The path to turning on the sound is not deterministic. Some times sound does not turn on when playing a car play application. It requires that the heat unit be focused on the radio. Sometimes you can turn on.

5. If I choose to mute the sound when listening to a car play application like pandora or spotify, it will just mute not stop the music playback. Previous versions of subaru audio systems were properly synced up with car play.


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