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2017 Volvo XC90 Technical Service Bulletins (TSBs)

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TSB Date Problem Area TSB Text
03/13/18 NHTSA ID: 10130195
TSB ID: TJ32903 2 0-2017

This is a technical journal: the check engine light (cel) may be illuminated without any other customer symptoms or the code becm-p0ce100 is read out with vida. please follow the advice under service. becm = battery electronic control modul
03/13/18 NHTSA ID: 10130256
TSB ID: TJ3278010-2017-0

This is a technical journal: if rear brake noise while braking can be heard , mainly at low speeds , follow steps under service note: these brakes can be identify by vdn: rk03 or rk05 if the symptom is confirmed, .new brake discs will be im
02/05/18 NHTSA ID: 10128173
TSB ID: TJ33030 1 1-2017

This is a technical journal: if the rear axle causes judder/sound at parking maneuvres. (full turn and acceleration), then follow advice under service. download total upgrade software
02/05/18 NHTSA ID: 10128145
TSB ID: TJ33239.1.0-2017

This is a technical journal: brake vibrations due to lockable wheel screws
02/05/18 NHTSA ID: 10128161
TSB ID: TJ32903 2 0-2017

This is a technical journal: the check engine light (cel) may be illuminated without any other customer symptoms or the code becm-p0ce100 is read out with vida. please follow the advice under service. becm = battery electronic control modul
01/22/18 NHTSA ID: 10127335
TSB ID: TJ3100770

This document is a technical journal: if symptom of noise occurs from the rear?brakes during braking follow advice under?service. new brake pads have been implemented for?service and production , 2015week34. 31471266 comfort brake pads, onl
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01/22/18 NHTSA ID: 10127318
TSB ID: TJ3278030-2017-0

This is a technical journal: if rear brake noise while braking can be heard , mainly at low speeds , follow steps under service note: these brakes can be identify by vdn: rk03 or rk05 if the symptom is confirmed, .new brake discs will be im
12/21/17 NHTSA ID: 10126660
TSB ID: FSB 293-026

Exhaust gas recirculation (egr) differential pressure sensor
12/21/17 NHTSA ID: 10126648
TSB ID: FSB 262-005

Coolant bypass housing seal
12/21/17 NHTSA ID: 10126636
TSB ID: FSB 293-012

Exhaust gas recirculation, part update
12/21/17 NHTSA ID: 10126631
TSB ID: FSB 293-024

Exhaust gas recirculation (egr) differential pressure sensor
08/03/17 NHTSA ID: 10110190
TSB ID: PB65-008

This parts bulletin was issued to parts?managers, please return stock of part number's 31406337, 31406349, 31406350 bushing kits to your servicing distribution center. new versions are 31476221, 31476223,?31476222
08/03/17 NHTSA ID: 10110147
TSB ID: SMB22-206

All new volvo engines leave the factory filled?with castrol edge professional as an integral part of their delivery of high performance.?castrol edge professional?s outstanding?performance has made it the oil of choice for?volvo and is the
08/03/17 NHTSA ID: 10110193
TSB ID: TJ29122.2.0

This is a technical journal: the front park assist sensor bracket may?come loose from the lower grill. the clamping?force on the bracket in the lower grill may be?too low.?service: in case of customer complaints of a loose park?assist senso
08/03/17 NHTSA ID: 10110202
TSB ID: TJ31007.8.0

This is a technical journal: if symptom of?noise occurs from the rear?brakes during braking follow advice under?service. new brake pads have been implemented for?service and production , 2015week34. 31471266 comfort brake pads, only for?car
08/03/17 NHTSA ID: 10110209
TSB ID: TJ31353

This document is a techncial journal: if heavy shudder occurs directly after turning 90 degrees from a standstill, then follow advice under service.
08/03/17 NHTSA ID: 10110171
TSB ID: TJ31007.6.0

If symptom of noise occurs from the rear brakes during braking follow advice under service. new brake pads have been implemented for service and production , 2015week34. 31471266 comfort brake pads, only for cars with vdn code rc02 an impr
12/22/16 NHTSA ID: 10087108
TSB ID: TJ3140020160421

This is a technical journal : for a no crank, no start condition where the obc (on board charger) is not responding in vida (obc_not_responding.jpg), and there are no related dtcs, follow procedure under service.
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12/22/16 NHTSA ID: 10087104
TSB ID: TJ3097120160419

This is a technical journal : when any repair is made on engine cooling system, make sure that the volvo special tool p/n 9512957 coolant filling equipment is used, in order to prevent future over temperature damage on engine.
12/29/16 Transmission and Drivetrain NHTSA ID: 10087524
TSB ID: S3980320160926

This is a quality bulletin: if the inverter?generator module (igm) is exposed to high temperatures and vibration, a diagnostic?trouble code (dtc) may be set indicating an internal isolation fault that will render the igm?inoperable.the corr
12/29/16 Transmission and Drivetrain NHTSA ID: 10087525
TSB ID: PB32S39803201609

This is a parts bulletin: if the inverter?generator module (igm) is exposed to high temperatures and vibration, a diagnostic?trouble code (dtc) may be set indicating an internal isolation fault that will render the igm?inoperable.the correc
10/26/17 Brakes and Traction Control NHTSA ID: 10120956
TSB ID: TJ31558

If the rear parking assistance system (pas) is?not working and there is a message in dim?about ?parking assistance system service required??displayed in dim, then it is possible that there?is wateringress into rear park assist sensors and?c
03/13/18 Electrical and Air Conditioning NHTSA ID: 10130257
TSB ID: TJ3129516-2017-0

The infotainment system in the vehicle restarts or reboots repeatedly while driving. when this happens the ccd and the center area of the dim will go blank for a few moments and then start back up as if the vehicle has just been started up.
02/05/18 Electrical and Air Conditioning NHTSA ID: 10128172
TSB ID: PB28-001-2017-10

Please return stock of part number 31380014 spark plug kit to your servicing distribution center.
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02/05/18 Electrical and Air Conditioning NHTSA ID: 10128180
TSB ID: TJ32978 2 0-2017

This is a technical journal: *added vst operation no. if the vehicle is equipped with air suspension and if customer is complaining over a knock/rattle/clatter noise from the front suspension when driving on roughroads or over a road hump,
02/05/18 Electrical and Air Conditioning NHTSA ID: 10128170
TSB ID: TJ31295 1 8-2017

The infotainment system in the vehicle restarts or reboots repeatedly while driving. when this happens the ccd and the center area of the dim will go blank for a few moments and then start back up as if the vehicle has just been started up.
02/05/18 Electrical and Air Conditioning NHTSA ID: 10128169
TSB ID: TJ33070 1 0-2017

This is a technical journal: dtc becm-p060a00 may appear when performing vida read out. if the dtc is present please follow step under service. reported symptoms are: - error message in dim becm = battery energy control module dim = driver
02/05/18 Electrical and Air Conditioning NHTSA ID: 10128168
TSB ID: TJ32958 1 1-2017

This is a technical journal: a whining or rattling sound may appear when revving up the engine. ( see attached sample files ). the sound may come from the balance shaft which is fitted in the oil sump area where the noise is most concentrat
02/05/18 Electrical and Air Conditioning NHTSA ID: 10128176
TSB ID: TJ33070 1 0-2017

This is a technical journal: dtc becm-p060a00 may appear when performing vida read out. if the dtc is present please follow step under service. reported symptoms are: - error message in dim becm = battery energy control module dim = driver
02/05/18 Electrical and Air Conditioning NHTSA ID: 10128177
TSB ID: TJ31295 1 8-2017

The infotainment system in the vehicle restarts or reboots repeatedly while driving. when this happens the ccd and the center area of the dim will go blank for a few moments and then start back up as if the vehicle has just been started up.
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02/05/18 Electrical and Air Conditioning NHTSA ID: 10128126
TSB ID: TJ33030 1 1-2017

This is a technical journal: if the rear axle causes judder/sound at parking maneuvres. (full turn and acceleration), then follow advice under service. download total upgrade software
02/05/18 Electrical and Air Conditioning NHTSA ID: 10128121
TSB ID: ST-223-2017-10-0

Please produce a special tool bulletin with the attached information
01/22/18 Electrical and Air Conditioning NHTSA ID: 10127327
TSB ID: TJ3085820-2017-0

Volvo cars service and parts business technical journal title : dim message ? blis system service required ? and dtc sod u023292 ref no : issuing department : car market : united states and canada tj 30858 technical service partner : issue
01/22/18 Electrical and Air Conditioning NHTSA ID: 10127330
TSB ID: TJ2753672

This document is a technical journal: information about valid software partnumbers to order and download software for "pds" pre-delivery service
12/21/17 Electrical and Air Conditioning NHTSA ID: 10126616
TSB ID: FSB 284-046

Instrument cluster reported fuel economy calibration
12/21/17 Electrical and Air Conditioning NHTSA ID: 10126666
TSB ID: FSB 284-059

Nox sensor signal
NHTSA's feed only includes summaries. For the full text of TSBs:

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10/26/17 Electrical and Air Conditioning NHTSA ID: 10120959
TSB ID: TJ31007

If symptom of noise occurs from the rear?brakes during braking follow advice under?service. new brake pads have been implemented for?service and production , 2015week34. 31471266 comfort brake pads, only for?cars with vdn code rc02?an impro
08/03/17 Electrical and Air Conditioning NHTSA ID: 10110151
TSB ID: TJ27536

Information about valid software partnumbers?to order and download software for "pds" pre-delivery service
08/03/17 Electrical and Air Conditioning NHTSA ID: 10110173
TSB ID: TJ31360.1.1

This tj is only valid for spa cars equipped with a cd player (also referred to as odp or optical disc player). if there is a problem loading software to a car equipped with a cd player, follow the instructions in tj 31360
08/03/17 Electrical and Air Conditioning NHTSA ID: 10110144
TSB ID: TJ31535

If you need to perform a tuner replacement on?any vehicle that is factory equipped with?siriusxm satellite radio, please follow the step?by step instructions. going through this?process will ensure your customer continues to?receive their s
08/03/17 Electrical and Air Conditioning NHTSA ID: 10110169
TSB ID: SPJ31722.1.1

A new feature will be available in vida version 16.4 where by users will be automatically informed when their passwords are about to expire. the pop-up window example, in the attachment, will be shown 14 days prior to the expiraton date.
08/03/17 Electrical and Air Conditioning NHTSA ID: 10110168
TSB ID: SPJ31721.1.0

Below error message may be shown in vida when selecting the software tab in vida. with this message, it will not be possible to purchase software products. "124 - client id is not registered"
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08/03/17 Electrical and Air Conditioning NHTSA ID: 10110167
TSB ID: SPJ31628.7.0

Vida users are not able to check operations & packages an error message will be shown saying "database error. please contact system administrator"
08/03/17 Electrical and Air Conditioning NHTSA ID: 10110166
TSB ID: SPJ31352.1.0

Alternative solution when vida is unavailable or the electronic wiring diagrams function in vida is unstable. access by using the applicable url.
12/29/16 Electrical and Air Conditioning NHTSA ID: 10087522
TSB ID: TJ31949102016092

This is a technical journal: if the inverter?generator module (igm) is exposed to high temperatures and vibration, a diagnostic?trouble code (dtc) may be set indicating an internal isolation fault that will render the igm?inoperable.the cor
12/29/16 Electrical and Air Conditioning NHTSA ID: 10087518
TSB ID: TJ31955102016092

This is a technical journal: condensation water, transferred through the air?conditioning drain hose, may leak into the passenger compartment due to incorrect installation?during vehicle assembly. if this condition should occur, it may resu
12/29/16 Electrical and Air Conditioning NHTSA ID: 10087517
TSB ID: TJ30925502016092

This is a technical journal: customer may experience unexpected climate?regulation during driving, climate system?might suddenly starts to blow hot/cold air. ccm?sw now implemented 2016w38 in production?and for service. in case of customer?
12/28/16 Electrical and Air Conditioning NHTSA ID: 10087459
TSB ID: TJ31858102016092

This is a technical journal: an improved and more robust ccd (center?console display) has been introduced for my 2017. the new display is more resistant to?surface scratches. the screen protection film is therefore not?supplied with the veh
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12/27/16 Electrical and Air Conditioning NHTSA ID: 10087303
TSB ID: TJ2027820160906

This is a technical journal: it is provided as a guide for performing software downloads. follow instructions provided for proper software downloads by year and model.
12/22/16 Electrical and Air Conditioning NHTSA ID: 10087107
TSB ID: SPJ3070120160419

This is a service product journal : the previously reported issue with vida 2015 and battery testing has been resolved. vida 2015 battery testing is the only approved method for producing battery test codes. the use of vida classic or other
12/21/16 Electrical and Air Conditioning NHTSA ID: 10086961
TSB ID: SPJ3141020160408

This is a service product journal : when performing software downloads to a vehicle there might be an unhandled script exception or error message. we don?t have the full scope on which softwares are affected by this.
03/13/18 Other NHTSA ID: 10130265
TSB ID: SMB00-288-2017-0

The warranty retailer counseling process (wrcp) is used to gauge individual retailer performance on objective measures over time. by setting clear performance expectations and parameters and assisting retailers in focusing on individual pro
03/13/18 Other NHTSA ID: 10130193
TSB ID: TJ32161 3 0-2017

This is a technical journal: vibrations due to wheels and tire uniformity / force variation. before carrying out this tj, always start with tj 20803 to sort out if the problem is related to driveline or wheels.
03/13/18 Other NHTSA ID: 10130263
TSB ID: ST-221-2017-06-0

Latest mandatory tool bulletin.
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02/26/18 Other NHTSA ID: 10129357
TSB ID: SERVICE INSTRUCT

Supplier service bulletin sent to customers regarding potential brake caliper issue.
02/20/18 Other NHTSA ID: 10129019
TSB ID: K91214678

Automated manual transmission ( amt ) faults - diagnostic trouble codes ( dtcs ) p1052 - 18 , pid 33 fmi 5 intermittent fault in cold weatherupdated with new information and procedure
02/05/18 Other NHTSA ID: 10128174
TSB ID: TJ32508 3 0-2017

This is a technical journal: front seat backrest, too much play. the locking retainer/washer must not be tight against the seat frame. it must have a play of 1,0mm +/-0,5mm.
02/05/18 Other NHTSA ID: 10128175
TSB ID: TJ32958 1 1-2017

This is a technical journal: a whining or rattling sound may appear when revving up the engine. ( see attached sample files ). the sound may come from the balance shaft which is fitted in the oil sump area where the noise is most concentrat
02/05/18 Other NHTSA ID: 10128142
TSB ID: TJ32747.1.2-2017

Dim = driver's information module on may 8th, 2017 new dim software was released that contained a graphic system check of the vehicle's intellisafe systems. this graphic was removed from the software on may 12, 2017 due to some inaccuracies
02/05/18 Other NHTSA ID: 10128179
TSB ID: PB28-001-2017-10

Please return stock of part number 31380014 spark plug kit to your servicing distribution center.
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02/05/18 Other NHTSA ID: 10128143
TSB ID: TJ20803.15.0-201

This is a technical journal: in case of complaint of noise, some "tools" have been created to help you to do a better and more precise fault tracing
02/05/18 Other NHTSA ID: 10128144
TSB ID: TJ32161.4.0-2017

This is a technical journal: vibrations due to wheels and tire uniformity / force variation. before carrying out this tj, always start with tj 20803 to sort out if the problem is related to driveline or wheels.
02/05/18 Other NHTSA ID: 10128159
TSB ID: TJ32161 3 0-2017

This is a technical journal: vibrations due to wheels and tire uniformity / force variation. before carrying out this tj, always start with tj 20803 to sort out if the problem is related to driveline or wheels.
02/05/18 Other NHTSA ID: 10128127
TSB ID: TJ32508 3 0-2017

This is a technical journal: front seat backrest, too much play. the locking retainer/washer must not be tight against the seat frame. it must have a play of 1,0mm +/-0,5mm.
02/05/18 Other NHTSA ID: 10128163
TSB ID: TJ32697 1 0-2017

This is a technical journal: if the fuel low pressure sensor (lps) needs replacement, see updated information under service. this tj is released to inform that a method is changed in vida regarding replacement of fuel low pressure sensor (l
01/22/18 Other NHTSA ID: 10127340
TSB ID: PB260-034

This document is a parts bulletin: please return stock of part number 31439968 thermostat to your servicing distribution center.
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01/22/18 Other NHTSA ID: 10127312
TSB ID: TJ3281311

This is a technical journal: recall r89716: 3rd row passengers side seatbelt retractor. replace seat belt.
01/22/18 Other NHTSA ID: 10127313
TSB ID: PB88-R89716

Volvo car usa llc and volvo car canada ltd (volvo) on behalf of volvo car group has decided to launch recall r89716 on certain model year 2017 xc90 vehicles with 7 seats. the crimping of the tube for the micro gas generator (mgg) in the 3rd
01/22/18 Other NHTSA ID: 10127314
TSB ID: R89716-2017-06-0

This is a quality bulletin. volvo car usa llc and volvo car canada ltd (volvo) on behalf of volvo car group has decided to launch recall r89716 on certain model year 2017 xc90 vehicles with 7 seats. the crimping of the tube for the micro ga
01/22/18 Other NHTSA ID: 10127316
TSB ID: R89716-2017-06-2

This is a quality bulletin. volvo car usa llc and volvo car canada ltd (volvo) on behalf of volvo car group has decided to launch recall r89716 on certain model year 2017 xc90 vehicles with 7 seats. the crimping of the tube for the micro ga
01/22/18 Other NHTSA ID: 10127332
TSB ID: TJ3138510

This document is a technical journal: in the event of a damaged floor harness, instead of replacing terminals, a floor harness can be repaired according to the method in vida under bulletins/ product fix/special tools bulletins/3 electrical
01/22/18 Other NHTSA ID: 10127331
TSB ID: TJ3151410

This document is a technical journal: asdm = active safety domain master to prevent unnecessary replacements of asdm and as a troubleshooting aid for the intellisafe system, please follow the advice in technical journal
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01/22/18 Other NHTSA ID: 10127329
TSB ID: PB88-R89716-2017

Volvo car usa llc and volvo car canada ltd (volvo) on behalf of volvo car group has decided to launch recall r89716 on certain model year 2017 xc90 vehicles with 7 seats. the crimping of the tube for the micro gas generator (mgg) in the 3rd
01/22/18 Other NHTSA ID: 10127339
TSB ID: SPJ3176020

This document is a service product journal: memory used for vida is not fully optimized and below examples of symptoms might therefore occur. vida will run slow after some time. vida might freeze. certain operations might stop working.?in
01/22/18 Other NHTSA ID: 10127326
TSB ID: TJ3250821-2017-0

This is a technical journal: front seat backrest, too much play. the locking retainer/washer must not be tight against the seat frame. it must have a play of 1,0mm +/-0,5mm.
01/22/18 Other NHTSA ID: 10127325
TSB ID: TJ3235310-2017-0

This is a technical journal: customer may hear a high frequency noise from the climate system shortly after starting the car. new foam rings between upper actuators (4 zones) and shafts in the climate unit have been implemented in plant fro
01/22/18 Other NHTSA ID: 10127323
TSB ID: PB51-001-2017-06

Please return stock of part number 31400779 brake disc kit to your servicing distribution center.
01/22/18 Other NHTSA ID: 10127322
TSB ID: PB77-017-2017-06

This is a parts bulletin: wheel cross reference, used to assist in identifying the correct spare replacement wheel, by stamping, name and size.
NHTSA's feed only includes summaries. For the full text of TSBs:

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08/03/17 Other NHTSA ID: 10110152
TSB ID: TJ31236

If the vehicle is equipped with air suspension and if customer is complaining over a?knock/rattle/clatter noise from the front?suspension when driving on rough roads or?over a road hump, then follow the advice?under service.
08/03/17 Other NHTSA ID: 10110163
TSB ID: TJ31611

If a front door deco panel is replaced, it may be?hard to mount the new one on the door panel. if the steel clips on the new deco panel are?black, remove the steel clip it will sit tight?with the remaining clips. the hole will be?adjusted i
08/03/17 Other NHTSA ID: 10110165
TSB ID: TJ31236.8.0

If the vehicle is equipped with air suspension and if customer is complaining over a knock/rattle/clatter noise from the front?suspension when driving on rough roads or over a road hump, then follow the advice?under service.
08/03/17 Other NHTSA ID: 10110180
TSB ID: TJ30762.2.0

This document is a technical journal: a rattling noise may occur while closing the?front door with the window in down position. only vehicles with non-laminated glass can be?affected. add a felt tape p/n 30788314 (max 2 mm thickness) on the
08/03/17 Other NHTSA ID: 10110159
TSB ID: SMB-00-353

The volvo technical helpdesk (thd) is a central contact point available to authorized volvo dealer technicians to assist with difficult to repair situations. if for some reason our technical experts cannot solve an issue directly, it will b
08/03/17 Other NHTSA ID: 10110170
TSB ID: TJ20803.9.0

In case of complaint of noise, some "tools" have been created to help you to do a better and more precise fault tracing
NHTSA's feed only includes summaries. For the full text of TSBs:

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08/03/17 Other NHTSA ID: 10110183
TSB ID: TJ26745.7.2

This document is a technical journal: effective immediately, all 12v batteries may be?tested using the hand held battery tester 9513030 (bt3300). the vida test is still?available but no longer required. for battery replacements under warran
08/03/17 Other NHTSA ID: 10110217
TSB ID: TJ31542

Water may accumulate on the rear door sill.?water may come out of the lower edge of the rear doors when opening the rear doors.
08/03/17 Other NHTSA ID: 10110212
TSB ID: SPJ31593

There has been an increasing amount of?reports where users state that its not possible?to perform a vehicle readout when pressing ?connect? there will be an error message asking the user?if they wants to retry after an error message?saying
08/03/17 Other NHTSA ID: 10110145
TSB ID: TJ19967

Blisters/bubbles may appear on the air vent?surfaces. the blistering of the material is often caused?by an air freshener applied directly to the air?vents. do not attach any sort of air freshener?directly on air vents.
08/03/17 Other NHTSA ID: 10110155
TSB ID: TJ31694

If the vehicle is equipped with a tire pressure?monitoring system (tpms), please be aware that the tpms system has changed from my?2017 (structure week 2016 week 17).now an indirect tpms system is being used (i-tpms).?the direct tpms system
01/11/17 Other NHTSA ID: 10088362
TSB ID: SMB17-2017

This is a service manager bulletin: this bulletin contains information on the following steps which make up the retail car delivery process. ? vehicle inspection procedure (truck delivery) ? pre-delivery service (pds) ? vehicle in stock mai
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12/28/16 Other NHTSA ID: 10087456
TSB ID: TJ20278612201609

This is a technical journal: it is provided as a?guide for performing software downloads. follow instructions provided for proper software?downloads by year and model.
12/27/16 Other NHTSA ID: 10087305
TSB ID: SMB0007120160907

This is a service manager bulletin: occasionally, customers request financial assistance when the new car limited warranty, cpo limited warranty and/or the vip extended warranty does not apply. these requests may be considered if it will en
12/27/16 Other NHTSA ID: 10087301
TSB ID: ST21720160901

Special tool bulletin: volvo mandatory special?tools are necessary for technician to properly diagnose and repair volvo cars.?they are used in development of volvo labor?operations and repair methods, and promote safety and?quality repairs
12/22/16 Other NHTSA ID: 10087143
TSB ID: ST21520160422

This is a special tool : newsletter 69
12/22/16 Other NHTSA ID: 10087142
TSB ID: ST19420160422

This is a special tool : suitable for all vehicle models equipped with tpms (tire pressure monitor system). the tool automatically tests schraeder and continental tpms sensor.

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Volvo XC90 TSBs (Technical Service Bulletins)

Some things are often misunderstood about recalls and technical service bulletins (TSBs). Plus a disclaimer.

  1. Recalls do not have to be issued only because something is prone to failure. NHTSA (a government agency) can only require a recall if a failure will affect safety, emissions, fuel economy, or compliance with some other regulation or law. Manufacturers can voluntarily recall cars for problems that do not affect these, though.
  2. Recalls often apply to only some cars of a specific model year, rather than all of them. You should receive a letter from the manufacturer if your car has been recalled. You can also check with the dealer, which will know which (if any) recalls pertain to your car.
  3. The primary purpose of TSBs is to inform dealers about known problems with a car and how to fix them. They are not the same as recalls. As with recalls, TSBs often only apply to some cars, not the entire model year.
  4. Dealers often will not provide a preventive repair just because a problem described in a TSB might happen to your car. They'll usually want to observe symptoms that the problem is already affecting your car.
  5. Even if there are symptoms, a manufacturer doesn't have to pick up the cost of a TSB repair if the car is out of warranty, though sometimes they do.

We provide the text of recalls and TSBs as provided by NHTSA. There can be errors in the text. If you sign up for notifications in My Garage, we will try to get these to do, but for various reasons (some beyond our control) cannot guarantee you will receive them. When in doubt about a recall or TSB, contact the dealer.