Worried about potential repair costs? An extended warranty can provide peace of mind.
Chart based on 114 repair trips. The repair cost chart excludes repairs made under warranty, do-it-yourself repairs, and repair trips that include maintenance.
Rear tail light had condensation replaced with a new one.
76 mi
No audio, telephone or navigation was available. Hard reset of Sync No audio, telephone or navigation was available. Sync module software was reprogrammed.
2000 mi
Right front tps erroneously indicated a low tire pressure.
Sensor was replaced under warranty.
both rear windows would open by themselves and only close when the car was turned off and re-started. i was told a solenoid was the problem for one window and a pinched wire for another
65000 mi
US $280
Replace front passenger side door speaker
6076 mi
Repaired non-functional USB ports (2).
10365 mi
Flash TCU to correct problem with Modem.
18000 mi
Liftgate closing issues, PATS keys not recognized by individual drivers, Moonroof Chatters when closing
29000 mi
PATS keys not recognized by individual drivers. Might be operator programming issues!
29000 mi
front cup holders not illuminating(not plugged in from previous repair), Front 360 degree camera no pix (replaced, but turned out to be a wire chaffing issue at the camera to frame).
19220 mi
Trailer wiring harness rear connector had corroded due to a faulty cap. The dealer replaced the connector.
Wiper switch replaced because wiper would not turn off. Airbag light on. Computer indicated that seat belt was issue. Seat belt replaced but light won't go out. After new seatbelt, sensor Was reprogrammed Then dash light went out. $325
59000 mi
US $2000
Cleaned fan and fan motor because of noise Airbag light continues on - was discovered as being caused by accident body repair shop work done in 2016. Did not replace a cable as they should have done.
44000 mi
US $1000
Dealer stated the AC line was leaking and suggested replacing the line. Replaced the A/C Compressor Line Assembly
20000 mi
NAVIGATION SYSTEM DIED. THEY REBOOTED THE SYSTEM. i AM STILL HAVING TROUBLE, BUT IT IS FUNCTIONING
34300 mi
WIPERS sometimes they come on when window dry, when starting car with moisture on window, do not clear window. must activate manually occasionally seat belt warning light and signal does not function no key detected warning comes on occasionally when driving down the road gps - will not program any trip outside of Florida. Cannot change state or zip code. radio - would not change stations. stayed on when car turned off. dealer adjusted the nav/radio/ac/phone 'area'. said probably needed new module. did not have part. i was not there long enough to order part.
37000 mi
gps/ac/phone/radio module. continuing problems with these functions. FINALLY decided to replace module
50000 mi
FAILED TESTING. DEAD CELL. REPLACED BATTERY
79448 mi
US $200
TEMP ACTUATOR NOT WORKING. SYSTEM PRODUCED ONLY HEAT ALL THE TIME. REPLACED TEMP ACTUATOR MODULE
MyLincolnTouch completely crashed, had to have the APIM module replaced.
26040 mi
Heated seat on driver side not heating all the time, modules replaced.
32000 mi
US $600
Light bulb was flickering and needed to be replaced along with the ballast.
22000 mi
Nav lockup and problems with bluetooth connect to music player. Headlight aimed incorrectly. Up/down is adjustable but left/right is not. These are adaptive HID lamps. If left-right is out of spec entire headlamp assy must be replaced.
27200 mi
The MKX has dual climate control. A/C would blow cold on driver, but passenger side always full HOT. The dealer updated climate software which solved the problem.
83000 mi
US $40
1) Factory GPS would not calculate a route.
2) SYNC system rebooted itself multiple times
3) Then climate controls quit responding.
FIX the problem turned out to be the memory card for GPS maps. I think the old one had somehow created a short. With card removed all worked normal except no GPS. New (with updated maps) card purchased off Ebay for $40 fixed all problems. Did not have to perform any updates on SYNC system.
31000 mi
C $500
Rock damage to condenser.
Air
Conditioning compressor
56420 mi
C $113
Key fob (proximity key) was malfunctioning intermittently. Doors would not unlock. Replaced under extended warranty. Had to pay $100 plus tax deductible. Full cost of key replacement is over $300.
84940 mi
C $3500
Air conditioning system was not cooling, although blower etc were working. Technician found a leak at the cast "HAFT". Repaired under warranty. Transmission had to be removed for repair.
20300 mi
Navigation System needed to be re-calibrated.
51000 mi
US $200
Radio control buttons on steering wheel sporadic functioning.
Shortly after vehicle was purchased new in September 2012, rear lift gate would close on command and immediately reopen. Per TSB, new software increased closing force and eliminated the problem entirely.
18000 mi
Because my vehicle utilizes the front turn signal filaments for its Daytime Running Lights, the turn signal bulb burned out sooner than I would expect. The Service technician replaced the bulb free-of-charge, under warranty. Difficult access.
At times, rear power liftgate would close and reopen.
13800 mi
Steering wheel memory would not hold, System rebooted by dealer, all okay.
44200 mi
They had to replace some kind of module, because the memory seat didn't always hold memory.
33500 mi
Dealer diagnosed and replaced passenger seat occupancy sensor due to warning indication that front air bag inoperable. Required seat removal and disassembly -- about 2 hours service time plus diagnosis. Under warranty 4yr/50K man. wty.
38000 mi
Air bag warning light indicating driver and passenger air bag not enabled. This was a continuation of an earlier repair. Successful repair determined to be a loose connector to a sensor.
Center display screen died. Hey replaced the control module for it.
2200 mi
Dealer performed a reflash of the SYNC.
15000 mi
Climate Control recently began blowing a fine powdery white residue, much like dandruff, out the air vents.
20000 mi
APIM (Sync Module) failed. Repaired by a Ford dealer, no loaner. Diagnosis made and parts ordered on first trip, replaced in a second trip along with loading the latest version of My Lincoln Touch and installing updated navigation SD card
36000 mi
SYNC needed to be reprogrammed as operator was unable to complete phone calls using bluetooth function of SYNC.
39000 mi
Door latch would not register that the door was secure making it impossible to lock the car with the fob as well as allowing dome and puddle lights to stay on long after the door was shut securely. Parts ordered Door latch would not register that the door was secure making it impossible to lock the car with the fob as well as allowing dome and puddle lights to stay on long after the door was shut securely. Parts ordered
41000 mi
Keyless entry failed to detect presence of keyless fob. Could not start after repeated attempts. After the second fob was introduced, the car recognized BOTH fobs and all processes functioned as intended: lock, unlock, start etc. Vehicle failed to "recognize" Intelligent access" key fobs. Tech attempted to recreate problem, contacted Lincoln engineers, and was advise to re-program the key fobs. Repair has been successful
83000 mi
Navigation screen locked up. Dealer attempted a soft reset which did not work. Will schedule a follow up appointment to resolve issue.
83000 mi
US $498
GPS aerial defective Parts were $83.25 Labor (including fixed diagnosis fee) was $323.94 OUCH!
Heated seats not working, heated steering wheel uneven heat and climate control unable to maintain a constant temperature.
11780 mi
C $5
Turn signal indicator burnt out
45880 mi
C $5
The signal lights keep burning out on this vehicle.
Must be a design fault.
5000 mi
problems with bluetooth (still not fixed--sound bad), clock time was off, other misc
7000 mi
Clock would periodically turn to random incorrect time when car started. Software updated. Problem seems solved.
9600 mi
Touchscreen and voice controls and all related functions except for climate stopped working. Dealer reflashed the softward and problem was fixed.
Software update to dashboard and steering wheel electronics needed.
42000 mi
Controls on steering wheel have always been faulty re audio volume. Sometimes one notch up or down will cause sound to go all the way up or down.
61000 mi
Never got the steering wheel control fixed. The vol up/down would randomly shoot the volume all the way up or down...not often, but often enough.
6000 mi
M Ford Touch failed to respond to Sync my ride services.
Dealer was unable to repair. Needed the new update.
Update installed on 3/10/12 by self, solved problem with Sync my ride services. I still have problems with phone book features.
10000 mi
I installed the MLT update to system. The update resolved all problems, except, "phone book not available", message on display. I downloaded an App. fron SyncMyRide.com to repair my phonebook proplem. The results are the same, "No phonebook available".
21000 mi
US $25
The, "MLT/Sync",Services had problems. 3.5 Upgrade needed. The update failed, APIM was replaced, update failed again. Ford Sync engineer needed to be contacted to resolve this issue. Now,I'm no longer able to push contacts to my phone-book.
45260 mi
Replace LF turn signal bulb. It took almost an hour. 20 minutes waiting and almost 40 minutes to replace right front turn signal bulb.
31800 mi
Drivers door lock began to fail, keyless entry would not work. Recd signal that door was ajar Recd notice from Ford to upgrade Sync system by going
to a web site and downloading fix and then loading it into Sync with a flash Drive. Could not down load fix.
Took car to dealer and had them upgrade system.
77900 mi
heated drivers seat not functioning.cost to repair $400+. Too expensive so will research other options. Unusual for a car of this stature and age.
30400 mi
Drivers side headlight aimed too high at the factory. Dealer reset headlight to match passenger side headlight setting at no charge.
36200 mi
Drivers side door sensor stopped working correctly. Door would be closed but bad sensor would cause door adjar light to go off. Door latch and sensor removed and cleaned per TSB.
46000 mi
Drivers side door sensor stopped recognizing door being closed again. Door latch mechanism replaced instead of cleaned this time. Original car battery had gone bad and was having trouble starting the car. Purchased and replaced with new battery.
Sync would lose contacts overnight and require a daily phonebook download to utilize this feature. Navigation radio replaced and issue remedied.
33000 mi
Dealer followed TSB and replaced entire evaporator core assembly as insulation had deteriorated and it was blowing fine debris out the air ducts. This after they said they didn't know what was wrong on the previous two service appointments.
76000 mi
US $26
No downward movement of mirrors. Replaced mirror adjustment switch
2000 mi
Power seat connector not properly installed
5000 mi
Power seat connector became loose again. Dealer again cleaned and reconnected.
THX stereo just stopped working. Dealer states that Ford does not have the part, so I just have to wait an undetermined amount of time. Stereo amp died after one month
49900 mi
Car wouldn't start. Battery tested bad. Dealer replaced under goodwill.
40920 mi
C $125
Dead battery
47000 mi
US $1000
Air exchange
68600 mi
US $300
Car started fine, but quit after 10 minutes on the road. Lights and radio still worked. Last message on dash: ODO fail
Blower fan intermittantly squealing. Dealer representative indicated they couldn't repair under warranty as they couldn't replicate problem. Told to bring in when actually squealing. Blower motor squealing even more. Shop foreman thought car was out of warranty and recommended changing blower. He attempted to back track when he found it was under an extended warranty. No part - so scheduled another appointment. Blower motor squealing continuously. Dealer hadn't bothered to order the required part as committed to as they couldn't order the part until a mechanic validated problem. Anyway the mechanic acknowledged blower motor was defective.
58280 mi
C $100
Blower motor replaced.
47120 mi
C $628
Huge bang like aircraft breaking sound barrier, violent lurch of vehicle, then loud high pitched whining which would not stop until vehicle stopped. When car tried to start again, battery dead. Nothing else found. 2nd time same intersection.
52000 mi
US $700
The tranceiver was not working, car would not start and had to be replaced with 2 new keys
63000 mi
X/M radio and Bluetooth quit working. Called the dealer and they recommended doing a hard reset by disconnecting the battery for 15 minutes. It worked!
32000 mi
a/c was only working on the passengers side, blew super hot no matter what i did to it it needed a door blend motor on the drivers side,
81600 mi
A/C stopped blowing cold air and there was a strange smell. Turns out the evaporator is leaking and needs to be replaced at a cost of USD 900! It's a known issue in Fords with no solution by Ford.
Very quickly after I got done repairing the burnt coil problem, I had to replace alternator and shorty after that I hit something on the highway with my right front about where the LF side marker light is. It caused $5100 damage. Needs headlight, LF fender, LF door, etc. Shortly after that the battery light started intermittently coming on. Sometimes it would go out if you shut car off, and upon restart it would go out, but sometimes it would run down the battery. Just the other day when the battery went down the positive cable where the terminal end is was so hot it burnt my finger! After it was towed home, I started it and ran it for a hour fine.
I believe it has an intermittent short somewhere. I sure wish someone has an idea where the short is??
Memory seat function (from either key fob or buttons on drivers door) do not adjust the seat to the correct position. The back angle adjusts correctly, but the seat pan does not move to the correct memory location.
63440 mi
Satellite radio not working. Dealer ordered satellite receiver cable.
67880 mi
C $85
Stereo USB port failed -would not charge iPod, could not be accessed by SYNCH system for music.
63720 mi
Rear driver side power lock not working; will not unlock door if temperature below -20° C.
77080 mi
C $265
headlight socket electrical short caused bulb socket to melt. had to replace wiring harness in headlamp assembly.
80600 mi
C $175
Battery cables were corroded and falling apart, had to be replaced.
100940 mi
C $155
Passenger side headlamp bulb holder melted off the cable.
36000 mi
Instrument cluster had to be replaced.
44640 mi
Replaced heater fan motor
108000 mi
The driver's side seat warmer is broken. I did NOT get it fixed due to cost. The passenger seat is fine.
All guages flash off and on. Vehicle fails to start after new battery. Seems to sometimes be cold related. Module replaced in engine which did not fix the problem. Still in the shop with no idea what's wrong with it.
Rear hatch malfunction. Door locks would not release, either through keyfob activation or door release buttons on car.
49000 mi
Tire pressure indicator light reads low pressure when outside temp falls below 50 degrees. Will not reset itself. Shop stated this was normal but reset indicator light anyways. Both tail lights out.
94000 mi
US $300
Replaced rear hatch motor
32740 mi
Battery positive terminal completely corroded from lack of barrier at factory, car would not start, battery leaking acid, standard jump would not work, towed to dealership.
Evaporator has a hole in it, therefore no freon, therefore no a/c
Leak was coming out the drain. The car smells like musty freon, which is unpleasant to say the least.
67500 mi
US $100
CD player failed and was replaced under extended warranty
123500 mi
US $184
Multifunction module for wipers and washers
78900 mi
US $2400
AC repair
62400 mi
C $2000
Seat heater module melted and cuased seat heaters to stop working.
140474 mi
US $1200
Replaced cooling fan
31000 mi
Intermittant issue. Told couldn't repliacte so couldn't repair. HVAC fan switchs from auto to manual w/o user input. HVAC control switchs from set temp to 90 degress w/o user input.
78000 mi
US $94
Requested for front head light to be examined as it still turns off every now and then during night time. Again they could not replicate problem. Unable to diagnose or duplicate problem of temperature gauge going all the way to H. Charged for "diagnostic service". Requested for front head light to be examined as it still turns off every now and then during night time. Again they could not replicate problem.
76000 mi
US $46
Blower fan stopped working
11000 mi
drivers side rear turn signal bulb out. Successfully replaced. No problem re-currence
30000 mi
Left mirror does not always return to memory position (could not replicate)and power liftgate does not always go all the way up (could not replicate).