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2010 Hyundai Santa Fe Pros and Cons at TrueDelta: They don't honor their warranty. by shanewoodsman



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Engine part failed prematurely, leaving wife stranded.

Reviewed: 2010 Hyundai Santa Fe

4dr SUV 175-horsepower 2.4L I4 6-speed shiftable automatic FWD

Why Not the 2010 Hyundai Santa Fe?

Reliability & durability

We purchased this vehicle new and paid over 26k for it - until this week, we have been generally OK with the purchase (not excited, just OK).

Well, it didn't start early this week, stranding my wife at night, in a vacant parking lot. No fun - we eventually got her, and left the Santa Fe. We called to have it towed to the local Hyundai dealership (North Park in Covington) - after all it only has 62k highway miles it and has been greatly taken care of, and it does have the 100k warranty, right?

They led me to believe the warranty would cover repairs, but then they said the Starter was bad (we had owned many vehicles in 50 or so years - never a starter failure). Anyway, 100k coverage should take care of their (they said 580 bucks for a Starter - can you believe it) repair on this vehicle. We had it towed to the dealer specifically because of the warranty coverage.

Well, the starter is now NOT part of a powertrain (have you ever seen a powertrain operate without a STARTER)? DISGUSTING to say the least - Our family has purchased multiple new Hyundai's from THIS exact dealer, and they cannot cover the STARTER?

This sucks. Then later that day I found a TSB from Hyundai on a "cheap" fix for these Starter issues (less than 10 bucks for the part), but OF COURSE this doesn't apply to our repair - we need a NEW one.

THEN, they don't have any starters in stock - WOW - NONE, and wanted me to pay extra to ship it faster, or I'd have to wait all week.

THEN, I called Hyundai National Customer Service, and they did NOTHING for me.


Warranty, maintenance cost

WARRANTY IS A FARCE. They don't honor their warranty, and don't hire enough techs to do good repairs, and don't keep enough parts in stock to fix them in a reasonable time-frame. Their customer service don't care when you ask them to honor their warranty.

Brand reputation & image

DON'T BELIEVE they are different - a STARTER failing at 62000 miles - a JOKE. The PRICE for a Starter at the Hyundai dealer - a JOKE.

Other Features of the 2010 Hyundai Santa Fe

Dealer location

North Park Hyundai/Nissan is in Covington, which is not too far away from Slidell (not close, but manageable).

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