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Chart based on 71 repair trips. The repair cost chart excludes repairs made under warranty, do-it-yourself repairs, and repair trips that include maintenance.
Replaced RF and RR wheels (20" sport) due to staining caused by unknown chemical introduction. Had to call executive customer service to get these replaced at no cost. Retail value $3900.00
16000 mi
Steering wheel was squeaking when power tilting. Gears were lubricated.
26000 mi
Support rail on the moonroof cover replaced mud flap came loose and was damaged. It was replaced.
39000 mi
Trim piece popped up and had to be re-secured. Steering Wheel was squeaking at up and down motorized movement
23500 mi
Driver's seat stitching was wearing more than usual. Spoke to the manager and he agreed to order a new leather seat back.
48000 mi
Passenger door was vibrating when music played
36000 mi
Rattles and problem with a cover under the glove compartment that keeps falling down.
37300 mi
Rattles on driver side door. Fixed. Moonroof window shattered. Replaced.
Service
40200 mi
Driver side door panel - sub-woofer seems to be rattling or broken.
Passenger front speaker buzzing on low frequencies. The dealer added additional padding in the door. It was much better but still there at certain times.
Sunglass holder broke. Dealer replaced entire headliner free of charge.
3000 mi
When music is playing, the passenger door emits a distracting sympathetic vibration as if something is loose, buzzing when sustained bass (such as in Classical music) is present, even at lower volumes.
6000 mi
At 60mph and faster, the driver's-side door/window whistles, possibly due to a problem with the weather stripping or seal.
16000 mi
Driver seat belt mechanism makes frequent squeaky and buzzing noises while driving, to the point of it being Chinese water torture. Dealer replaced the entire seat belt. Problem seemed to be resolved, but one week later the sounds returned.
21900 mi
Drivers seat belt in A pillar making incessant squeaky noises while driving. Like Chinese water torture. Dealer replaced seat belt assembly but did not solve the problem. I'll have to bring it back again later.
24000 mi
Driver's seat belt mechanism still squeaking when last had car.
Ash tray lid won't close. Covered under factory warranty.
16060 mi
Pass headlight replaced. Very slight condensation marks.
12000 mi
Steering Wheel finish peeling off in areas. Known issue addressed in TSB/ITB
19000 mi
Rattles in both front doors over bumps and with certain audio tracks. Dealer reinstalled loose wood trim and added padding in doors to reduce vibration.
83900 mi
Steering wheel trim pieces replaced due to peeling per ITB
1000 mi
Center counsel cover creaked when arm was rested thereupon. Dealer replaced cover: problem solved.
Relatively minor issue but dealer stepped up with the repair.
3000 mi
Rattle in door. Second attempt to get repaired. Rattle is intermittent so dealer claims they did not experience it.
33000 mi
Complained about creaking from top of windshield... mainly in cold weather. Dealer bonded metal joints, but problem not resolved. I now believe noise is coming fr behind dash or exterior winshield cowl. Will return to dealer next week.
Also plastic bits caused rattle in passenger door (stereo).
1300 mi
Windshield is scratched and very visible when driving into the sunlight. Don't want a replacement windshield at this point since I have had problems in the past with them
16000 mi
US $200
steering wheel peel
3000 mi
tapping glass noise, resolved by padding the "cowl" on the outside of the windshield
9000 mi
steering wheel was peeling
25000 mi
Passenger door rattling sound. Common issue with no known fix. Replacing speaker does nothing.
17000 mi
small panel below and in front of driver's door was falling off.
Nuts holding spoiler on fell off inside trunk, rattling, again, had to replace.
Sunroof continues to rattle after 4 trips
Additional rattle from under trunk continues after 4 trips
wood trim had accidentally 'unstuck' itself from door when passenger bumped into it with a loose keyring. Dealer fixed under warranty - gave me loaner Infiniti vehicle. Perfect service.
Routine Service, Brakes, Replaced wood trim on all 4 doors (under warranty)
35500 mi
US $127
Driver side floorboard carpet was damp. Front sunroof drain hoses were clogged. All drain hoses cleaned and wind deflector was sealed.
46000 mi
Wood trim on doors came off due to high heat in Florida. Infiniti is aware of the problem and had to order new trim with different glue/epoxy. They replaced 3 of 4 panels
15000 mi
US $80
7 times in the shop for the same repeat rattles.
Nav system was repaired after the 3rd trip to the shop
22000 mi
wood panel inserts were peeling - replaced them on all four doors
28000 mi
Wood trim veneer on 3 doors got unglued. The dealer replaced all trim pieces with new ones for no charge.
3150 mi
Warranty Replacement of Rear View Mirror for vibrating/buzzing at highway speeds.
Wood trim was peeling on driver side and passenger side front doors
40000 mi
Wood trim peeling from inside of rear doors.
44000 mi
Wood trim on door replaced due to peeling.they replaced the wood on all 4 doors as a preventive measure since this is a problem with the car. It should be noted that Infiniti extended the warranty of the wood trim due to common problem
11260 mi
had woodtrim replaced on doors, didn't match dash anymore but did replace the door trim
rattle in back was struts that needed to be lubed Infiniti paid. serpentine belts 2 had to be replaced dried out owner paid
28000 mi
US $10
All 4 door wood veneers came off and had to be glued on by me with Super Glue. Another sign of poor quality by Infiniti to me.
57000 mi
US $295
Wind noise from Sunroof. Dealer adjusted which sounded much better, but weather stripping used to "shim up" seal fell in my lap a few days later. Have not returned to have corrected.
26000 mi
still has a loud clunking in the rear end when accelerating hard over small or large bumps. like at the typical intersection. They re-torqued all the rear suspension parts. No change in the noise.
Driver's seat had some play in it. Repair was made under warranty.
26000 mi
Rattle in rear suspension, dealer could not fix after replacing multiple components. Infiniti factory people were to come look at car, I traded car in as ready to anyway.
Moonroof leaks during hard rain, or when car is washed with brushless car wash. Also, have to always top-off the oil between changes. Have had both problems since car was brand new. Weather strip recently failed around the hood.
75000 mi
During heavy rains, roof leaks, drenching both door posts inside car. Not coming from sunroof this time. Problem has existed since car was brand new; dealer not successful in repairing.
73500 mi
US $500
Moonroof continues to have unpredictable leaks during heaviest rains or car washes.
104200 mi
US $498
Rubber window seal on driver's side has broken loose and actually pulls out of the door when window goes up.
110000 mi
US $1600
Clear coat paint pealed from hood to trunk over last 2 year period. Rims also faded, lost original color.
112000 mi
Moonroof continues to leak since it was brand new. Infiniti worked on front driver side door following a very minor accident. Less than one year, the door began leaking. Took no responsibility, so I would not pay them to fix a problem that they caused. To date, leaks have caused moisture build-up on back window, causing bubbles between the glass and tinting. I hardly drive it anymore.
55000 mi
US $110
Starter botton and rear-view mirror button paint had chipped off/worn off. Both parts replaced.
7000 mi
warranty work. re-attach speaker cover on left side of driver's seat
40000 mi
passenger seat cushion had leather pulling up on right side of seat. Manufacturing defect, had to replace entire leather seat bottom! $1800 shipped from Japan
60000 mi
Gas pedal broke and they had to replace pedal - replaced for free.
Sunroof intermittent - stopped after one inch - had to press the button at least 10 times to open sunroof. Repair shop was unable to replicate the problem.
149000 mi
US $100
Front headlight had condensation, took to shop to have it cleaned and repaired...
29000 mi
Replaced the plastic trim on the drivers seat, the latch on the center console.
