Worried about potential repair costs? An extended warranty can provide peace of mind.
Chart based on 78 repair trips. The repair cost chart excludes repairs made under warranty, do-it-yourself repairs, and repair trips that include maintenance.
Retaining clip for drivers sun visor had broken, so that was replaced under warranty. Paint is chipping very badly and at very low mileage. There are noticeable chips, specks, scratches, and more all over the car. The red paint scratches if you look at it wrong. That ain't normal. Dealer inspected the problem and said they would open a case with Mazda corporate. I haven't heard anything since, so I should probably follow up on that.
Mazda would not honour my paint warranty because I was 20 days (20-24?) late reporting it. The problem had been ongoing for months but I was not wanting to go in for C-19 worries. A dealer rep even admitted that this was a reported Mazda problem (to thin a coat applied to a number of CX-5 vehicles).
LED headlights had some sort of staining or residue on them that could not be cleaned. headlights were replaced under warranty.
25500 mi
The center armrest latch broke. So the armrest wouldn't stay closed until it was repaired.
9150 mi
A trim piece on the lift gate showed signs of melting. It was explained that it is possible that it parked outside, any concentration of heat directed from building windows can cause the situation. Mazda will not replace for free. I was expected to pay for a replacement trim piece.
5400 mi
Rattle from left rear windshield area. This has been fixed. Rattle from right dashboard area when driving on pavement that is less than very smooth. This has been fixed. Rattle/vibration from left dash area above the steering column/left corner when driving on less than smooth pavement. Prominent when coming to rolling stop. Took car home after attempted fix from the dealership. Dealer removed left side speaker cover, road tested. noise still there. Removed the wiper and cowl and tested without cowl found noise is gone. Dealer put foam tape on all contact and put the cowl back and found noise gone. Put foam tape on cowl contact with windshield and road tested and found noise gone.
Took the car home and the problem has not been resolved. Rattle and vibration is still occurring just as before the repair/correction. Will be returning the car for more diagnosis.
14880 mi
Repaired loose drivers seat. Replaced the rails on which the seat move, for and aft.
8000 mi
Squeak coming from front end, generally when braking at low speed. Noise has not gone away from two separate dealer visits.
16000 mi
Squeak in front end diminished on its own but never went away. We still heard the squeak 50 percent of the time.
13000 mi
The leather cowling are the dashboard display was peeling and had to be replaced.
57000 mi
US $150
Center console latch broke. Replaced by dealer
20088 mi
Recall for rear hatch gas shocks. Corrosion problem with inital set
1000 mi
Found that the passenger side rear reflector (in bumper) was not secured into bumper properly. It would push in when touched. Dealer attempted to secure it, but couldn't, so entire new bumper assemply was ordered, painted,and installed.
5200 mi
The leather drivers seat cover was replaced as it would not properly fasten at the bottom front lip. The newly replaced seat cover now has the same issue. Repair tech damaged door sill paint upon reinstalling seat.
24600 mi
US $150
Emblem bracket was ordered for replacement due to one tab being broke off by garage door. Emblem itself if fine and will be placed back into new bracket. Wife's car and parked a skosh close to front of garage. She was trying to make room for me to haul my bowling balls to my car. I wasn't going bowling during the holidays. So it goes.
8000 mi
Passengers front seat stitching faulty Front passengers side foot/console panel keeps popping out
13000 mi
Cloudy "haze" increasing on inside of headlights (both, front)
21000 mi
Driver side door was squeeking and bolts needed to be tightened. I love this car!
25000 mi
After a recall replaced the rear gas struts holding tailgate, the new parts began to make noise. Tech was able to lubricate something and claims noise is gone.
Sunroof leak along the seam. Driver side rear quarter panel had a mark on the clear oat from the plastic applied to protect it during transport.
Drivers seat-- leather tearing again at seams-- Dealer sent to upholstery shop for repairs, done incorrectly, sent back to upholstery shop, drivers seat back upper leather section replaced
43400 mi
Leatherette around infotainment system is bubbling and coming off. Mazda took pictures, will send to HQ to get authorization for part replacement or otherwise. Waiting on their phone call...
48980 mi
Dealership received infotainment screen trim, forgot to tell me, I proactively reached out to them, came, they installed it whilst I wait. The trim was bubbling and wrinkling.
The locking mechanism that hold center console lid down broke off. Center console lid would not stay down as a result.
2000 mi
Screw holding driver's side sun visor fell out and was lost.
44000 mi
Recall repair on liftgate.
24000 mi
Leather on steering wheel fell apart
27000 mi
Seat cover comes loose below the front of the cushion. Dealer fix ineffective. Finally just used gorilla glue. Poor design by Mazda. But has only marginal effect on comfort.
25000 mi
Center lid latch broke
20000 mi
Roof spoiler was creating a rattle.
Bolts were not tight enough.
Dealer adjusted the bolts
10540 mi
Broken latch on arm rest storage lid - fixed under warranty.
Rattle from glove box in new vehicle. On closer inspection, a trim piece underneath the glove box had come unsecured. I asked the dealer to repair. Dealer secured the piece and confirmed no damage to the clip. Rattle stopped.
23000 mi
Replaced rear liftgate gas struts under warranty.
59000 mi
Nuts holding the rear spoiler and top brake light to body of car were backing out of studs. Discovered this as an increasingly loud rattle when closing the rear hatch. FInally, one nut fell off inside and was rattling around inside the rear hatch. Took the interior trim off and found ALL the nuts holding the rear spoiler on the body of the car partially backed out. The spoiler was also quite loose and I'm sure would eventually have fallen off the vehicle. I re-tightened all the nuts and used Blue Loctite to prevent them backing out again.
10000 mi
Center console lid latch, broke, cheap plastic used for latch
Strong wind noise coming from top left corner of drivers door window. Was there since new. Replaces the rubber seal/trim assembly around window and noise is gone.
35340 mi
Hood shake / bouncing when driving down road. Both mirrors shake at hwy speed. Mirrors replaced with updated model. Hood TSB performed, consisting of different cowl moulding and gluing hood panels together.
38440 mi
The fabric on both front seats was fraying and coming apart. All fabric was replaced with OEM. Also one bottom foam cushion was replaced.
Routine oil change/rotation and tried to have the dealer inspect the mirror which still wasn't fixed from the last repair.
35340 mi
C $20
Various rattles and squeaks coming from center console, door actuators, gear shifter when moving from park to drive and vice versa, clicking noise passenger dashboard. Tightening lubrication to fix issues
32500 mi
Driver Mirror replaced for shake at highway speeds Hood braces added to reduce shake at highway speeds
52000 mi
US $125
Rear spoiler was loose and rattling. Loose screws were tightened.
8400 mi
Stitching on rear seat was coming undone. Dealer had a third-party double stitch it.
32000 mi
Rear view mirror mounted on windshield was getting loose and moving a little. Dealer tightened the screw that secured the rear view mirror to the windshield and the problem was fixed.
1500 mi
Driver side mirror cover (garnish) clips were bent during earlier repair, preventing cover from being flush with mirror housing causing a whistling sound while driving. New cover was ordered and replaced.
7800 mi
Window rattle when front windows were open about an inch or so. Fixed through TSB 09-011/13
18300 mi
Passenger seat trim came loose due to broken clip
20000 mi
US $18
Passenger seat trim loose. I've had nothing but problems with it.
1000 mi
Driver side window has an air leak which produces very annoying sound during driving. It is positioned at 10o'clock and there is clear visible lack of contact of the seal in that corner. Driver side mirror shakes at speeds over 50 MPH.
After bumper was replaced there was overspray on the bumper, a scratch on the wheel trim, a ding in my hood and a scratch on the wind deflector they installed for me.
27400 mi
US $110
Piece hanging from front seat. Was repaired.
40800 mi
Rear spoiler creaking on bad roads, was slightly loose on one side.
Fix was to tighten bolt on one side.
52000 mi
US $880
Replaced steering wheel.
Original steering wheel felt sticky, could not be cleaned. Replaced visor because of rattle noise Rattling noise from rear spoiler.
Torqued a bolt on one side of the spoiler. On a previous trip, they torqued the other side.
1240 mi
Hood was vibrating. There was a TSB on this issue for earlier CX-5s, so they applied the same fix to my car.
13520 mi
Leather was prematurely worn on the driver's seat. Leather was replaced, but dealer took a long time to do the work as it's not a very common problem, I was told.
47740 mi
Side mirror were vibrating. Common CX-5 issue. Both mirrors were replaced under warranty. Driver's seat was incorrectly repaired last time. Leather was not properly fixed, seat frame was showing
9000 mi
Window and door rattles when left open at about 1 inch. Riding the car makes rattle noise and also when closing the door. There's a TSB for older models but dealer said my car's VIN is newer and doesn't apply.
11200 mi
Peeling paint on driver's side rocker. Dealer had rocker repainted.
4000 mi
One of the reflectors on the rear bumper came loose. They tightened the screw of it.
69000 mi
US $40
Front passenger door Bose speaker started to rattle badly. Did an online search and found this is a common problem on CX-5 with Bose stereo system. The frame of the speaker is rusted so the drum detach from the frame. Did a clean up of the frame with sand paper and rubbing alcohol, and used silicone adhesive to glue the drum back to the frame.
when window is part open, small rattle noise heard. Fixed by the dealer.
6820 mi
Small squeaks from front window when opened surfaced again but dealer applied TSB and fixed.
8060 mi
small buzz re-developed again on passenger side when window is partially opened. Dealer found the cause and fixed.
8680 mi
Noise from bottom of windsheild, per TSB fixed.
6000 mi
Hood flutters at highway speed near windshield. Tech confirmed issue and adjusted and tightened hood.
7700 mi
hood tightened up. No more vibration.
20000 mi
Dash rattles, and windows rattle when cracked open, TSB fix was to remove windshield to fix dash rattle. Dealer had less invasive solution that has seemed to work.
2000 mi
Rattle noise coming from center of dash when car is cold. Instrument panel was removed - Center bracket was missing foam padding. Factory defect.
3400 mi
Seat covers are coming loose. Repaired per TSB 09-035112
5000 mi
Glove box dampener replaced due to rattle noise
7000 mi
Many other rattles the dealer couldn't pinpoint. Traded for a 2014.
32000 mi
No charge mirror vibration door reinforcement, service bulletin
18000 mi
rattle in the dash, tightened bolts under cowl as per TSB posted online. Fixed rattle. rattle at upper front of doors. partially removed door panel and found anchor point padding insufficient and had moved allowing plastic to metal direct contact. Added padding. hood was slightly loose when closed. Catch side of latch was adjusted down.
4100 mi
Rattle in the center dash. Asked dealer about it during an oil change. Some bolt were tightened and it hasn't rattled in about a month.
leather drivers seatback started to separate at a seam--dealer opted to replace entire leather seatback cover instead of repairing the seam
9700 mi
Driver side mirror vibrating was replaced
17000 mi
Rattles behind glovebox, middle dash speaker area and side windows. TSB fix reduced side window rattle. Dealer added padding behind glovebox but still rattles.
29000 mi
Nut came loose from bolt and was rattling between headliner and roof near overhead lights panel. Dealer still looking for bolt missing a nut.
32000 mi
I fixed the rattle - ended up being a loose piece of interior trim in the passenger footwell where a tab wasn't inserted into its slot, so it fluttered against its adjacent panel.
33000 mi
US $200
Two bolts that connect hatch dampers to car body rusted very badly. No other bolts in area appear rusted, just those two bolts. No explanation, no unusual exposure conditions.
9300 mi
Rear cargo cover would rattle when going over uneven terrain. Steering wheel cover have excess clearance on windshield wiper stalk, intermittently produces rattles going over uneven terrain
10200 mi
Steering wheel column cover had prying marks caused by dealer on last visit regarding intermittent rattling. Also performed 16,000 scheduled maintenance.
11780 mi
Rear passenger seat latch had excess clearance with latch lock. Used electrical tape to reduce clearance between latch and latch lock. Noise has been gone since DIY repair.
10300 mi
US $6
Re-attached sunroof air deflector to support arm. Mazda uses an overly flimsy material. Dealer initially attempted a repair with glue.
14900 mi
US $3
Installed a rivet to secure moonroof air deflector to "driver side" spring loaded retraction arm. Screw used earlier interfered with its operation. Installed a rivet to secure moonroof air deflector to "driver side" spring loaded retraction arm.
6000 mi
A wire harness came loose behind the glovebox and was rattling around. The dealer quickly repaired and reattached it.
14000 mi
Drivers mirror vibrated badly at highway speeds - replaced mirror glass and added bracket
2340 mi
Rattle/vibration noise coming from the passenger side - when I sat in the passenger seat heard it from the centre console drivers mirror vibrates at higher speeds - when reported to the dealer they told me there was a service bulletin so they had a fix but they have to order the parts
4940 mi
There is still a rattle that seems to come from the passenger door when I am driving but when I sit in the passenger seat, it seems to be more in the dash.
6640 mi
still has a rattle noise from the dash and/or passenger door area - dealer will check again
7413 mi
Service bulletin issued for A-pilar, resulting in noises from dashboard.
5000 mi
There was a rattle coming from the right front of the vehicle. Some cowl bolts needed to be tightened. There is a TSB for this. Supposed to be a permanent fix. No problems since.
25000 mi
Trim piece (rubber/weatherstripping) that runs under the driver and rear passenger door was coming loose at the front. Dealer replaced under warranty.
9660 mi
Driver's left Mirror and front Hood were shaking at 100km/h
Driver side mirror vibrated when driving. Dealership said no fix yet. Wait until Nov. 1st. This is a common issue.
4000 mi
US $10
Replaced defective mirror with one that also had a problem. Mazda notified, waiting for a response.
6000 mi
Service Bulletin for mirror vibration was done. It is better but not completely fixed to my satisfaction. Just a little bothersome, I am just giving up. Not worth my time.
20460 mi
Plastic cover on rear seat falls off. Dealer determined that there was a TSB but the part was actually broken. New part on order, not yet replaced. Fixed by dealer, no charge.
Driver side mirror shakes above ~35 mph (rearview and passenger side mirror are solid). They inspected it and said there was no issue. It still shakes. Update: it stopped bothering me. Not sure if it went away or I just got used to it.
3000 mi
Rattle under the dashboard when riding over bumps. Left side of lower seat (where your butt is) was ripped upwards off the base. Lower seat trim cloth had to be replaced.
3800 mi
Seat cover replaced.
7000 mi
Rattle from dashboard, especially from the passenger side.
16000 mi
Symmetrical dents due to body fatigue on both sides by the hatch. Those are symmetric and look very similar on both sides. Left side dented more than right side.
16000 mi
Driver side seat cover ripped out again from left side.
New one installed. This was 2nd repair for this same problem.
20000 mi
Buzzing rattle in the overhead console, CD player plays erratically.