| 1 | 0 | 3 | 4 | 3 | 4 |
2017 Jeep Grand Cherokee repairs by problem area
Engine (24%)
Transmission and Drivetrain (12%)
Brakes and Traction Control (0%)
Suspension and Steering (9%)
Electrical and Air Conditioning (26%)
Paint, Rust, Leaks, Rattles, and Trim (15%)
Other (15%)
Select a problem area
- Engine
- Transmission and Drivetrain
- Suspension and Steering
- Electrical and Air Conditioning
- Paint, Rust, Leaks, Rattles, and Trim
- Other
Chart based on 34 repairs.
2017 Jeep Grand Cherokee 4dr SUV
360-horsepower 5.7L V8 8-speed shiftable automatic AWD w/low range
| 88000 mi US $695 |
Ticking sound under load. Misdiagnosed as failing front right spindle. Further diagnosed as failing drive shaft segment between the transmission and the transfer case. Vehicle returned to service without addressing the drive shaft issue in order to make a warranty claim with the dealership. Ticking audible when accelerating from a stop on an incline when drivetrain under load diagnosed by independent repair shop as failing drive shaft segment between transmission and transfer case. Despite my informing the dealer service departing maintenance manager of this, they decided to troubleshoot the issue without taking this into consideration. After keeping my vehicle at the dealership for 5 days, they called and informed me that they had been struggling to isolate where the noise was originating from but had come to a consensus that the front right spindle was failing and would need to be replaced. I explained to the service manager that this diagnosis was very likely incorrect by virtue of the fact that the right front spindle had already been replaced the week prior, and reiterated what the previous maintenance shop had concluded was causing the noise after 4 days of troubleshooting and fault tracing. I explained to him for the second time that it was the aforementioned driveshaft, which he finally accepted and communicated to the floor mechanic. Later he called and informed me that they had inspected that drive shaft segment and indeed found abnormal wear marks which explained the noise, confirmed the fault which was originally given to them, and that the drive shaft and related components would need to be replaced. He informed me that the repair was covered under the extended warranty, but the parts needed to be ordered from the national Mopar parts distribution center. He explained that the global supply chain issues were indeed being felt by their system as well, and that while the parts would be ordered that day, he expected at least a week and a half delay before they would be delivered to them. I authorized the repair and accepted the vehicle back into service with the understanding that they would contact me once the parts arrived to schedule the maintenance repairs needed. This occurred 3½ weeks ago, and despite my making no fewer than a dozen calls per week to inquire, these parts have still not arrived as of this writing. |
2017 Jeep Grand Cherokee 4dr SUV
293-horsepower 3.6L V6 8-speed shiftable automatic AWD w/low range
| 29760 mi | The bellhousing was cracked so transmission was replaced under warranty |
2017 Jeep 4dr SUV
| 5000 mi | Flash update for transmission. No change in transmission shift quality. |
See TrueDelta's information for all SUVs
See TrueDelta's information for all Jeep models.
