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Chart based on 74 repair trips. The repair cost chart excludes repairs made under warranty, do-it-yourself repairs, and repair trips that include maintenance.
2019 Jeep Cherokee 4dr SUV
271-horsepower 3.2L V6 9-speed shiftable automatic AWD w/low range
30000 mi
replacement of the PTU unit for the 4x4 system.
15000 mi
Problem with the ESS electrical start stop system. Continue to get error message that the system is not ready. Dealer replaced ESS battery. Arrow returned two weeks later. Has not been fixed.
Initial problem with shifting from park happened again. Jeep rebuilt the transmission this time. After complete transmission rebuild. Car still experienced the same problem after a few days. Called Crysler. They are now in the process of replacing the vehicle.
271-horsepower 3.2L V6 9-speed shiftable automatic AWD w/low range
10000 mi
rear transaxle replacement
14000 mi
Transmission was reflashed with updated software to fix a number of shifting issues.
28700 mi
Scraping noise from right front. Diagnosed as right front center driveshaft. Wheel bearing and driveshaft were ordered. Currently waiting on parts, so it hasn't been repaired yet. Front driveshaft bearings. Reported same problem previous quarter, but was waiting on parts. Parts came in, repaired in one day and now fine. Took it to a different dealer first & they misdiagnosed it as a cv joint.
106000 mi
US $2434
Rear differential replaced due to heavy corrosion and leakage through the differential.
7000 mi
did a software update
Transmission failed and was completely replaced.
34300 mi
Replaced PDU
12500 mi
Re Flash transmission.
2000 mi
Dealer Updated TCU and PCU on Vehicle
20000 mi
Valve body replaced. A few transmission problems: rough shifts, hesitation, no 3-2 downshift, first to reverse delay. The valve body change did help some, but not the solution. FCA makes the dealer do this before replacement as protocol.
24000 mi
transmission replaced
24800 mi
FCA is repuchasing the vehicle
17400 mi
dtm problem
4wd service light on
no 4x4
44640 mi
C $456
transmission is slipping after you do a stop. Transmission is slipping when going into reverse
12000 mi
Flash TCM to latest revision. Really improved shifting and downshifting issues.
29140 mi
Check Engine Light
PCM Replaced
Updated Software
37200 mi
-Rough shifting
-Skipping 2nd gear when slowing down, done to address a design flaw
They replaced the Powertrain control module on the first visit, then updated the programming on the next two visits. They ultimately shared it is performing as designed. Not sure I agree with their assessment. Essentially I need a new transmission which they are unwilling to do so need to live with the lurching and jerking until I can replace the vehicle.
29000 mi
Hydraulic pressure sensor failure. Replace transmission valve body under manufacture warranty.
37800 mi
Service transmission light came on. Transmission went into limp mode. TCU and TCU control cable failure. Both were replaced under power train warranty.
17906 mi
PTU failed. Vehicle towed to dealer and part replaced. PTU/transfer case failed while driving. Vehicle was towed to dealership and part was replaced.
22630 mi
Heard whistling coming from under the vehicle. Dealer determined it was the rear differential and replaced it, whistling stopped.
34675 mi
Heard same whistling that was fixed by previous rear differential replacement. This time dealer determined it was the drive shaft. Dealer replaced the drive shaft, but vehicle is still making a whistling/bearing noise from under vehicle (loud & echoes off of buildings when driving) Will be taking it back to dealer asap.
44000 mi
US $100
In cold weather, below 10f, the transmission doesn't work, and the remote start shuts down after 10 seconds. The dealer updated the software at a cost of $100 but it did not solve the problem. Same things happen in cold weather.
27325 mi
Left Rear axle seal was leaking. R&R axle seal.
12740 mi
Transmission not always shifting smooth. Sometimes lurchs and shifts jerky. Dealer upgraded software.
Button on shifter (to push to shift) broke/fell off. Appeared to be glued on, and glue melted. Button simply fell off in my hand.
1200 mi
Transmission software update for shifting problems.
2300 mi
Installed new half shafts for wobble in the front end
7000 mi
Replaced entire drive train due to grinding noise while driving
13020 mi
Had the front half-shaft TSB applied (low-speed wobble).
6280 mi
Vibration felt in steering intermittently when accelerating from full stop, more noticeable when turning right (none towards left). Dealer changed right axel, but is not sure if it will resolve the problem!!! Update: reduced vibration about 80 percent.
Central control unit for transmission failed. Replaced under warranty.
21600 mi
After a software update due to a recall for an incorrectly installed snap ring the transmission lacks a 3-2-1 downshift. So minimal engine braking. Also stays in low gear after passing level acceleration.
44000 mi
Transmission shifting poorly
48000 mi
Transmission driveability issues never resolved. Minimal engine braking, some hard shifts, sometimes holds a gear far too long. I had to take the vehicle in 3 times for a "shifter error", which was still happening off and on until I traded the vehicle. The shifter error did seem to be just that, a problem with the shifter electronics or shifter connections as it never affected trans operation. It was a real pain though as an error pops up in the DIC and you have to pull over and turn the vehicle on and off to clear or just keep driving with a useless information cluster until that is done.
Had latest transmission software update. Transmission is now MUCH better. Previously drove in Sport mode to make tranny more responsive. Now leave it in Auto!
Service Shifter warning came on 8 plus times in the last gew months. Dealer can find no code.
16000 mi
While driving on the highway the car just stopped accelerating - error lights indicating issues with transmission and parking brake. Pulled over and had car towed to dealer. The transmission control module was replaced under warranty.
20000 mi
At highway speeds, transmission service and parking brake service warnings came on. The transmission control module was replaced. The same module was replaced approximately 5,000 miles earlier for a similar issue.
29000 mi
Flash software for TCM (transmission control module). TSB # 21-043-15
2000 mi
Had shifting issues, transmission was replaced. It's like a different vehicle...much better! Low speed wobble on acceleration is still present. No TSB's available for the FWD V6. It would be nice to get this corrected.
271-horsepower 3.2L V6 9-speed shiftable automatic AWD w/low range
2000 mi
Reflash transmission per dealer TSB 21-018-14
44000 mi
Harsh shifting. Replaced transmission under warranty.
14000 mi
Frequent "service transmission" warnings, OBD error codes. Dealer was unable to reproduce problem, but observed error reports in history report. No known repairs, car was returned to me after 2 weeks.
11700 mi
Had dealer reflash Transmission control modules with new TSB to help remedy shifting issues (some rough shifting, irregular and busy shifting).
17300 mi
Asked dealer to fix rough shifting transmission. Dealer said no problem was found. Will be trading in for another car, would not recommend an FCA vehicle to anyone.
3800 mi
Transmission started shifting very hard. Transmission was replaced by manufacturer.
12680 mi
Message service transmission. R01 recall done... all ok after
11000 mi
Transmission has been replaced
15100 mi
trans failure @ very slow speed. Trans would not engage. Cherokee towed to Dealer.
6300 mi
Refresh the transmission computer
7200 mi
Flashed the transmission a second time. It still didn't fix the issue, the shifting still is not correct. It picks gears that will get you killed if you try to pull out infront of someone. It downshifts twice when passing sometimes.
11500 mi
front PTU failed from within, spilling gear lube over engine. Was replaced under warranty.
27900 mi
Leaking joint
37820 mi
Transmission failure. Stuck in 4th gear. Replaced solenoid and transmission oil sensor.
Upgraded transmission software to improve Gear 1-4 shifting and throttle response
9700 mi
Poor shift response, particularly in 1-2 and 2-3 upshifts. Transmission control software and drivetrain control software updated per Chrysler recall notice. Issue is now fully resolved.
8200 mi
Vehicle began making strange noises during acceleration and deceleration. Dealer replaced power transfer unit (PTU).
16000 mi
Driveshaft had to be replaced.
35000 mi
Complete computer failure, obvious electrical system failure involving multiple components, including 4WD, ABS, collision avoidance, Anti-lock Brake System, ACC/FCW
89900 mi
Transmission failed, would not go in reverse. They thought they could just replace valve body, ended up needing entire tranny replacement. They covered under warranty even though it was 45k over.
11500 mi
Full system re flash, including trans update, shifts somewhat smoother
14000 mi
Another re flash seems much smoother now shift wise
15500 mi
Service trans light came on trans was slipping
Valve body replaced, range sensor also replaced
4000 mi
Hard shifting. Dealer confirmed transmission problem. Transmission shifting hard. Dealer refused test drive. Said it was fine.
2000 mi
Erratic transmission operation. Vehicle would not move after being stopped at traffic signal, on three occasions. Required vehicle to be shut down and restarted. Vehicle dropped out of cruise control at 75 mph and told driver to engage Drive
7000 mi
Had a loud clunk while shifting from reverse to drive, as well as erratic cruise control, on occasion.
Completed TSB 21-018-14 for Transmission Flash.
Completed TSB 18-013-14 . Flashed PCM
7500 mi
Wife was driving on I-90, at 75 mph when the transmission disengaged. No drive to the wheels. Had to be towed to dealer. This was repeat problem. Found fault codes for TCM failure. Ordered new TCM (Transmission Control Module). Replaced.
835 mi
Front passenger wheel speed sensor replaced.
10100 mi
No 3->2 downshift after R01 recall. Horrible delays in acceleration becoming a safety issue.
24897 mi
Harsh 3-2 and 3-1 downshifts, hesitation on acceleration causing a loss in power. Transmission valve body replaced. Transmission software updated.
31178 mi
Harsh 3-2 and 3-1 downshifts causing loss in power. Safety issue when trying to accelerate across traffic.
32178 mi
Replaced transmission after reporting many instances of harsh 3-2 and 3-1 downshifts.
2000 mi
trans temp quickly climbed into the 200's and shifting became "lurchy". Shifts into and out of 5th gear seemed the worst. Downshifts into 2nd gear at stop lights were also abrupt. Dealer Diagnosis: complete trans replacement required.
3100 mi
Stalling issues. Transmission replaced, engine wiring harnesses replaced, TCM sensor replaced, steering sensor replaced, gas tank replaced, fuel pump replaced. New problems keep emerging and dealer is stumped. $23527
3200 mi
Transmission was throwing a "vehicle shifter not in park" code for the fourth time. Transmission replaced for the fourth time. Total repairs for vehicle under warranty was over 2.5x the value of the car.
11000 mi
Mandatory software upgrade for reliability changed shifting character to reducing power up hills and at low speeds
Loud mechanical snap when shifting from park to drive after vehicle start. CV half-shafts removed and greased. Replaced rear torque strut mount. No change in symptoms. Binding/clank/snap of drivetrain components when reversing and turning. Still unresolved.
4900 mi
Very slow shift from reverse to drive
7200 mi
Slow shifting from reverse to drive.
12000 mi
Updated modules: Power transfer unit; Drive train control; Radio frequency module; Instrument Panel cluster; Body control module; Electric park brake; Transmission control module.
1000 mi
Wobbles in 2nd gear between 1800 and 2200 RPM. Trans software up to date. Dealer believes it's front axles, and trans mount. Further repair required, awaiting parts.
2000 mi
Front axles and trans mount replaced. Vehicle still wobbles between 1800-2200 RPM in 2nd gear. Chrysler says hold on additional repairs until solution is found. Awaiting Chrysler solution.
9000 mi
Recall R01 for the transmission. Software reflash actually made the transmission more clunky.
15000 mi
Both axles replaced with newly designed axles to eliminate shimmy/wobble. Successful repair.
41000 mi
Transmission control module reprogrammed for smoother shifting
3200 mi
update transmission computer programming? and first oil change transmission flash update, rough shifting from 1st to 2nd
5100 mi
US $130
service transmission light came on, tech told service dept to replace some transmission module. shifting better but still stutters and not perfect. transmission light went off
10000 mi
transmission flash update
44300 mi
hard shifting and low speed lag they had it 3 seperate times for 18 days and solved nothing
10000 mi
Torn axle boot, needed to be replaced.
11000 mi
Not downshifting, causing a lag/no power when performing a rolling stop, as well as infrequent harsh shifting. Wobble/vibration when accelerating, due to incorrect axle installed previous visit. Wobble while accelerating. Nothing was done to fix this. Transmission would not downshift on rolling stop. Updated the transmission again, which did not work.
12000 mi
Wobble when accelerating.
51000 mi
The jeep suddenly had a service parking brake and service transmission error. Initially the gas pedal did not respond. On restarting the car the transmission shifted abnormally from park to drive. I had the car towed to the dealership. Reflash.
53800 mi
Similar to previous issue; suddenly service transmission lights come on, engine power is cut. Car was serviced under powertrain warranty
4500 mi
Erratic shifting and throttle control. See reports on NHTSA for more details. Dealer re-flashed transmission control module per TSB 21-018-14. The problem seems to have been fixed.
Jeep always jerky and shudders. Car suddenly starting dying out so took to dealer. They had Chrysler come tow it to dealer. Sensor was replaced in transmission. Still jerky sometimes, dealer says it takes a while to adjust.
13000 mi
Dealer performed some transmission updates.
20700 mi
Transmission was replaced - completely. No description of what problem was. Chrysler wouldn't say.
3300 mi
Transmission abruptly failed while driving on freeway. Transmission replaced. Having same problems with new transmission and returned 3 times for repair. Jeep claims nothing is wrong. Filed Lemon Law suit and awaiting arbitration date.
5000 mi
Jeep never performed correctly before and after transmission blew. Lemon Law filed against Chrysler in Dec 2014 and March 2015 Chrysler purchased the Jeep Cherokee back from us.
Slow response from gas pedal to engine. Engine reved in drive after removing foot from pedal.
1088 mi
Wobble at low speeds - TIres balanced and alignment corrected. This Does not resolve the issue.
A pillar was taken apart and lubricated.
2238 mi
Both front axles were replaced to remove the wobble. This did not fix the issue.
A new TSB was performed. Issue still remained.
4000 mi
Constant wobble during low speed/gears (felt mostly in 2-3 gear and at 15-20 MPH).
Vibration felt in the car at high speeds (65-70 MPH).
Car pulling to the right.
4000 mi
Wobble remained. The car was bought back by Chrysler
See our lemon odds and nada odds page to see vehicles with no repairs or vehicles with more than three repairs. To see how
frequently Jeep Cherokee problems occur, check out our car reliability stats.
