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Chart based on 64 repair trips. The repair cost chart excludes repairs made under warranty, do-it-yourself repairs, and repair trips that include maintenance.
2014 Jeep Grand Cherokee
Engine not specified
27000 mi
Lemon law buy back for various problems. Always fixed, but often without car. I never got anything else fixed within the last few months (Murphy law, as soon as it knew it was going back it behaved).
Inaccurate temp readings (sometimes more than 10 degrees off) Light sensor failing - headlights always on when in auto possition (car thinks it is night even when the sun is brightly shining). Dealer flashed software, no success, will try again, maybe replacement of the sensor will help
Driver sun visor light stopped working. They will replace under warranty. Key fob needed new battery. Replaced it myself, but key fob now does not have close fit,and will address it with dealer.
Dealer finally received the replacement sun visor--it was replaced under warranty. Dealer had to replace key fob--still under warranty
11160 mi
AC would stop working after several hours of highway driving. Problem was a control module for the evaporator.
Recall for flash of system with new cruise control program. Caused A/C problem, which required another new flash. All warranty covered.
4000 mi
Reflash of system for A/C, and recall on cruise control.
1240 mi
HVAC system will not retain settings. Whatever temperature I set it to after a restart it changes the setting to something else. Uconnect not retaining user preferences. There appears to be a problem with software. New software did not fix. Waiting for new software.
2560 mi
Went in to have another software upgrade. It's better now. It retains the HVAC settings however it randomly shuts off HVAC while driving. Happens a few times per week. Perhaps another software upgrade? It's getting better.
3100 mi
Another software upgrade. This one appears to be working!
9300 mi
HVAC will not come on when the vehicle is cold. It has to be turned on and set manually HVAC will not turn on when vehicle is cold and it is cold outside. Heated seats and steering will not come on with remote start when vehicle is cold and it is cold outside. If it is warm HVAC and seats/steering come on. Not repaired.
9920 mi
HVAC system was replaced. Appears to have resolved the issues. Why did it take 1 year for them to agree to replace it.
35340 mi
C $1400
Cruise control switch replaced
8760 mi
The DEF sensor / indicator did not register any movement from full for over 4000 km some of which were pulling a travel trailer. the dealer performed magic and when the vehicle was returned to us the indicator was showing about 80 percent.
Car will not regulate temperature - either too hot or too cold - when set on Auto.
3000 mi
Same problem with climate control not regulating properly
3000 mi
AC continues to blow out 53 degree air when set at 72 thermostat.
24000 mi
A/C Recharge
15000 mi
Blind Spot Monitor error. Light will come on and the system will stop working until vehicle is restarted. Sometimes the error does not come up, but most of the time it does. Defective module that has been on backorder for 1+ month.
17000 mi
Poor XM radio reception. Loss of signal in fairly open areas. Dealre said antenna checked out fine. Ordered new radio.
51867 mi
Car heater would starts at high when car was turned on (for no apparent reason). Intermittant problem
52700 mi
Folding mirrors did not fold in (actually folded outwards)
18000 mi
Radio and UCONNECT system not working properly, after two visits still not cleared up as UConnect hasn't upgraded to new IOS for IPhone.
69788 mi
US $100
The ACC radar device failed and automatic spatial driving distance not working
360-horsepower 5.7L V8 8-speed shiftable automatic AWD w/low range
2000 mi
The remote keyfob to open the liftgate requires 4 clicks instead of the normal 2 clicks.
2300 mi
Since the vehicle was about 2 weeks old, the remote keyfob requires 4 clicks instead of 2 to operate the liftgate. Vehicle has been back 3 times for this problem. Jeep still doesn't know how to repair this problem.
12000 mi
BSM failure. Error message that Blind Spot system unavailable, service required. Dealer said Blind Spot Module Internal failure and Module needs to be replaced, again part on back order. Worked sporadically on 700 m ride home but not now! iPod would not play when plugged into UCONNECT, device was not recognized, however iPod said it was connected and would not play. A few software updates were performed and seemed to work again
6000 mi
911 phone malfunction, nav system freeze, misc errors with infotainment system. Replaced nav and infotainment system. Unsuccessful.
6500 mi
Chased electrical problem to loose phone antenna connection. Resolved.
20800 mi
Vented seat blower motor have to be replace since the original motor is not working properly.
72000 mi
US $1010
The AC evaporator was leaking and have to be replaced.
57000 mi
US $100
non functioning gps/satellite radio antenna
5000 mi
Wouldn't recognize an SD car into media center
13000 mi
Automatic temperature control software reload Intermittent problem with Sirus radio switching over to iPod, then back. Dealer replaced the media control module, which then converted the problem from intermittent to a full failure. They contacted Chrysler to find out how to proceed. Media control module not working properly after previous repair. Dealer got instructions from Chrysler and new part and made second unsuccessful repair attempt. Chrysler now says to replace radio as well--parts on order.
16000 mi
Replaced media center to fix radio and iPod connection issues
6200 mi
Adaptive Cruise control and cruise control would turn itself off. Problem was related to defective ABS HCU module which was replaced
4500 mi
Two non-recall issues: HVAC system update and radio / backup camera issues
5000 mi
Radio replacement for backup camera issues on Jan trip. Update, April: Backup camera still lagging and heat malfunctioning from previous trip. Still waiting for parts to come in / repair to finish.
7000 mi
On same trip to Berger as oil smoke issue, Berger reflashed HVAC that MotorWorld did improperly & recalibrated system. Heat/AC seems normal now. Chrysler still working on fix for backup camera "Lag" via software.
8000 mi
Chrysler released a uConnect update. Applied update. Backup camera no longer jitters. TSB 08-036-14 REV. A link http://wk2jeeps.com/tsb/tsb_wk2_0803614a.pdf
8060 mi
Automatic Liftgate motor failed after that I realized it was a dafective unit from the beginning.
12400 mi
Sunroof wan't working, easy exit wasn't working; they had forgotten to reconnect a cable during the previous repair.
16000 mi
Nav/Radio/Controls system failed, was to be replaced after reset didn't help. Then after a month they found they couldn't fix it, and started the buy back process.
21000 mi
US $120
Turn signal multifunction switch failed.
1100 mi
Radio/Nav flashing message. "Vehicle Phone Requires Service" Dealer has since said unit should be replaced. However, did not know about the problem and blew me off initially. Radio TSB was found a week later by the dealer. New radio on back order. Uconnect showed msg "Vehicle Phone Requires Service, Contact your Dealer".
Went to the dealer and showed them the TSB. New radio on backorder. Not fixed yet.
2200 mi
New head unit installed. All u-connect issues resolved.
6000 mi
Rear backup cam jumpy
4000 mi
RECALL WAS TAKEN CARE OF AND CRUISE CONTROL STOPPED WORKING, STEERING WHEEL SWITCH WOULD NOT ACTIVATE THE SYSTEM, PART ORDERED. WILL HAVE PART INSTALLED DURING NEXT SERVICE.
31000 mi
US $100
Replaced entire hid headlight assembly
34000 mi
US $451
HID headlight bulb/ballast on passenger side. Driver side had previously failed as well.
18000 mi
External temperature sensor gets intermittently "stuck" or gives incorrect reading and does not update / reset.
18500 mi
External temperature sensor gets intermittently "stuck" or gives incorrect reading and does not update / reset.
20000 mi
External temperature sensor gets intermittently "stuck" or gives incorrect reading and does not update / reset.
21000 mi
9-1-1 / phone error code on navigation touchscreen (intermittent). Told they would need to replace the head unit, but replacement part was not available.
21700 mi
SiriusXM radio stopped functioning. The radio ID was changed as a result in a firmware update to the navigation/radio head unit. Called SiriusXM to transfer service from the old ID to the new ID.
41000 mi
US $10
Blower system stopped functioning. Performed self-diagnosis and found that the blower fuse had blown -- in fact, it appeared quite burnt in the fuse box. Purchased and replaced the fuse.
Uconnect not working properly, VR button unresponsive, have to replace computer The Uconnect computer was replaced, then a newer version software was installed 11.13 because of on going issues.
7000 mi
Uconnect software reload 3rd time. The phone would not pair up, losing radio presets, nav slow to respond etc. Software went from version 13.19.0 to 13.38.52, things work much better.
9000 mi
loaded software version 13.48.3 to correct issues with previous version
12000 mi
recall preformed, software updates, updates did not resolve issues
10000 mi
Dashboard warning lights would all go on at the same time and traction, back up sensors, abs and other modules would stop working sporadically. Experienced issue only once before receiving recall notification.
13900 mi
US $40
Replace infotainment head unit
24100 mi
Head unit finally upgraded to my satisfaction. About the 8th update over 2-1/2 years.
32000 mi
Dashboard went momentarily blank (and the a/c quit working). Everything went back to normal after about 10 seconds.
37000 mi
Navigation GPS was off. Ordered a new radio. As of this writing its been over a month and it's back ordered.
43000 mi
New radio came in to fix my issue with the GPS not working. Dealer replaced radio and updated the software while there.
7000 mi
October 2013 dealer updated the UConnect software to v13.38.52, which rectified almost all issues; some remain. EVIC (instrument cluster) will soon get updated software. Otherwise vehicle has been trouble-free and reliable.
9000 mi
Buggy UConnect despite software updates. Buggy EVIC (instrument cluster) despite software upgrades. Buggy FWC (Forward Collision Warning) despite software upgrades. Dealer seems to need upgrades to his staff.
19300 mi
"SERVICE AIRBAG SYSTEM" was displayed on the EVIC (instrument cluster).
20000 mi
Triple failure: no cruise control; LCD alerts me to have telephone system repaired; message says that driver's seat belt is not buckled. "service airbag system" message appears again; dealer purportedly had fixed it. I hate this car. Defective airbag sensor under front passenger seat resulted in loss of cruise control and threat to telephone service. New sensor is working properly for the last three weeks. My fingers are crossed.
32000 mi
UConnect. Dealer installed latest firmware, which did not fix all failings.
34000 mi
1. Two factory recalls.
2. Technician "CND"(could not duplicate) faults of ACC (accident collision avoidance system) and UConnect (factory radio-navigation) system.
2000 mi
Leak in fitting at compressor
61000 mi
US $400
Key fob stopped working. Replaced battery and still not working. Dealer replaced with new fob.
23000 mi
UConnect compatibility with Samsung Mobile phone. Updates to UConnect not working correctly. Claim that phone is no longer supported.
5000 mi
Heated mirror RHS - not heating - RHS front door pocket light not working
31000 mi
US $830
Entertainment / radio / GPS kept rebooting and would not function
11000 mi
Msg on screen - Phone requires service. Also some odd behavior when in radio mode.
129000 mi
US $100
Leak in condensor, which had to be replaced. I paid only $100 because I have mopar lifetime warranty
10000 mi
TSB Updates to PCM module
18000 mi
Intermittent problems with radio freezes and restarts
26000 mi
Door actuator lock needed to be replaced
19600 mi
Dealer performed a software update which rendered HVAC inoperable. Took two trips to correct. Dealer fault, not manufacturing defect
2000 mi
HVAC multiple issues. Doesn't maintain temperature, doesn't cool down when necessary. Doesn't redirect air when necessary
22700 mi
Blue tooth connectivity with sound system malfunctioned; would not automatically recognize cell phone. Radio block replace as it coded a fault
16300 mi
Climate blower motor failed at 16603 miles. Dealer to replace
18000 mi
"Key Fob Left the Vehicle" message when passenger exists car (stopped/not in park). key fob failed to unlock doors - causing security alarm to go off. battery replaced/system flashed - "KF left vehicle" still occurs occasionally.
21600 mi
"next track/station" control button on steering wheel (behind on the l side) stopped working.
8000 mi
Dealer performed recall - installed software - resulting in instrument cluster failing. Dealer ordered parts and replaced instrument cluster.
29700 mi
The display suddenly said "press clutch and push start button" and very hard to start. Displayed multiple errors. Check Engine light came on. Dealer said there is a star case for this. Found a short in electrical system.
38300 mi
US $200
Radar dome on front of vehicle became misaligned, rendering forward collision warning and adaptive cruise control systems unreliable and resulting in multiple repeated error messages being displayed.
11000 mi
Radio updated to allow AC to turn on when remote starting
16500 mi
Many electrical faults: camera glitches, lock/trunk button don't work consistently, seat memory shuts off radio, trans shifted rough(only issue here fixed). Radio unit was replaced. All issues persist. Was in shop for 15 days. Recall work performed to correct check engine light when remote starting. Dealer tightened a ground wire bolt. CEL no longer comes on, but remote start remains iffy. Sometimes it works, sometimes it doesn't. Many electrical faults: camera glitches, lock/trunk button don't work consistently, seat memory shuts off radio, trans shifted rough(only issue here fixed). Radio unit was replaced. All issues persist. Was in shop for 15 days.
8000 mi
Navigation system froze up.
Car died again in middle of road while wife driving and 5-year-old in car. Car went haywire - wipers on, dash blank then lit up. Bad ground found. Dealer put 100 miles on to test, said it was good to go.
1000 mi
GPS navigation system faulty.
4000 mi
Replace radio and GPS and communications components, underwarranty. Fix alternator cable grounding. Upgrade software via Flash for Nav/Radio/Control systems.
All of the warning light came on and would not turn off.
A known issue. A TSB and a recall was reported.
26000 mi
Hivac system flash.
24300 mi
The AC wasn't getting cold. The condensor was replaced due to a leak.
3000 mi
The radio/HVAC/phone display screen went black, no control over anything. Several restarts did nothing. After a few hours it starting working again. Not worth a trip to the dealer for an "unable to duplicate customer concern no codes found" diagnostic.
68000 mi
HVAC blows warm on one side and cold on the other. Too expensive to repair.
See our lemon odds and nada odds page to see vehicles with no repairs or vehicles with more than three repairs. To see how
frequently 2014 Jeep Grand Cherokee problems occur, check out our car reliability stats.
