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2016 Mazda CX-9 Technical Service Bulletins (TSBs)

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TSB Date Problem Area TSB Text
05/14/18 NHTSA ID: 10136776
TSB ID: 04-004-18-3468

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. if you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
05/14/18 NHTSA ID: 10136775
TSB ID: 04-003-18-3455

Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. this concern will most likely occur during the vehicles first forward movement after starting the engine. this is a normal operating noise of th
05/14/18 NHTSA ID: 10136780
TSB ID: 05-004-18-3466

Some vehicles may experience the check engine light and automatic transaxle warning light on with one or more of these dtcs stored in the tcm memory (p0842, p0847, p0872, p0877, p0780, p1738). p0842:00 - oil pressure switch no. 1 (oil press
05/14/18 NHTSA ID: 10136766
TSB ID: SA-019-18

While inspecting turbocharger housings, you may see cracks (fractures) as shown below. the cracks do not affect engine performance or cause any noise, so replacement is not necessary.
05/14/18 NHTSA ID: 10136771
TSB ID: 01-010-18-3442a

Some vehicles may exhibit an engine misfire during acceleration with the check engine light flashing and the following dtc(s). p0302:00 - cylinder no.2 misfire detected and/or p0303:00 - cylinder no.3 misfire detected note: even if a misfir
05/14/18 NHTSA ID: 10136773
TSB ID: 02-007-18-3438

Some vehicles may exhibit one or more of the following noises from the front suspension: 1. a creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 - 25 mph (20 - 40 km/h). th
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05/07/18 NHTSA ID: 10136323
TSB ID: 01-003-18-3421

Some customers may experience a lack of power with no warning lights illuminated and no related dtcs stored. this concern most likely occurs when the fuel temperature is high and during situations where high power is required. this concern
05/07/18 NHTSA ID: 10136327
TSB ID: 02-004-18-3426

Certain cx-9 vehicles may experience a creaking/squeaking noise from the right rear suspension. the noise may occur while traveling at lower speeds or coming to a stop, or when starting from a stop. the noise can also be duplicated by gentl
04/23/18 NHTSA ID: 10134700
TSB ID: 02-005-18-3444

Beginning with the cx-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. if any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.
04/23/18 NHTSA ID: 10134930
TSB ID: 02-006-18-3449

Some customers may complain of signs of oil on the struts or shock absorbers. in most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. follow th
04/23/18 NHTSA ID: 10134931
TSB ID: 01-010-18-3442

Some vehicles may exhibit an engine misfire during acceleration with the check engine light flashing and the following dtc(s). p0302:00 - cylinder no.2 misfire detected and/or p0303:00 - cylinder no.3 misfire detected. note: even if a misfi
04/23/18 NHTSA ID: 10134934
TSB ID: RF-16-03R1

The skyactiv®-g 2.5t engine requires a unique oil filter (py8w-14-302) which is not interchangeable with other skyactiv® oil filters. the unique oil filter can be identified with two white bands as shown below.
03/05/18 NHTSA ID: 10129575
TSB ID: 04-001-18-3418

Some vehicles with the electric parking brake (epb) may exhibit rear brake dragging, resulting in brake noise and abnormal outer brake pad wear.the vehicle may also roll momentarily when starting from a stand-still with the epb applied. thi
02/26/18 NHTSA ID: 10129327
TSB ID: 06-001-17-3307b

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. this concern may be caused by an insufficient wear resistance of the steering wheel surface.
02/26/18 NHTSA ID: 10129368
TSB ID: MT-021-17

Some vehicles may experience the check engine light on with dtc p0171 (fuel trim too lean) and possibly dtcs p030x (misfire). vehicles having this concern should use the following inspection/repair procedure.
11/13/17 NHTSA ID: 10123438
TSB ID: 02-007-17-3337a

Some vehicles may exhibit one or more of the following noises from the front suspension: 1. a creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 - 25 mph (20 - 40 km/h). th
10/21/17 NHTSA ID: 10120346
TSB ID: 01-007-17-3349

Some vehicles may exhibit a lack of engine power / intake air leak noise from the engine compartment. hose clamps a and/or b for the air hose (c) for the turbocharger air outlet pipe (d) may be loose due to insufficient tightening. the tigh
10/21/17 NHTSA ID: 10120350
TSB ID: 02-007-17-3337

Some vehicles may exhibit one or both of the following noises from the front suspension: 1. a creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 - 25 mph (20 - 40 km/h). th
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10/21/17 NHTSA ID: 10120377
TSB ID: 04-005-17-3329

Some vehicles with the electric parking brake (epb) may exhibit rear brake dragging, resulting in brake noise and abnormal outer brake pad wear.the vehicle may also roll momentarily when starting from a stand-still with the epb applied. thi
08/10/17 NHTSA ID: 10111006
TSB ID: 02-003-17-3300a

Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. the noise may be due to: *upper front strut bearing (a) da
08/10/17 NHTSA ID: 10111008
TSB ID: 01-006-17-3318

Some customers may complain about a slight hesitation while accelerating from a stop. it most likely occurs when d or r range is selected right after engine start or during high rpm idling. this may be caused by an improper pcm control logi
08/10/17 NHTSA ID: 10111003
TSB ID: 02-004-17-3273a

Some vehicles may experience a creaking/squeaking noise from the right rear suspension. the noise occurs while coming to a (slow speed) stop or when starting from a stop. the noise can also be duplicated by gently bouncing the right rear su
08/10/17 NHTSA ID: 10111028
TSB ID: SA-052-17

Smart city brake support (scbs) frequently asked questions (faq)
06/09/17 NHTSA ID: 10105891
TSB ID: 04-004-16-3160

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. if you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
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05/30/17 NHTSA ID: 10101062
TSB ID: 02-009-16-3155

Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
05/30/17 NHTSA ID: 10101088
TSB ID: 02-005-16-3152A

Beginning with the cx-5 and mazda6 models, grip type front and rear stabilizer bushings have been incorpo-rated for noise prevention purposes. if any type of grease or lubrication is applied to the bushings, it may create noise due to bushi
03/01/17 NHTSA ID: 10093416
TSB ID: SA295

Some vehicles may exhibit a lack of power and/or misfires during pdi. this may be due to a low fuel level in the fuel tank. verify there is at least a ¼ tank of fuel in the tank. if not, fill to ¼ tank, start the engine and drive the vehicl
02/23/17 NHTSA ID: 10092724
TSB ID: 1080M

If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. if the intake manifold is not cleaned properly, the replacement engine
02/23/17 NHTSA ID: 10092719
TSB ID: 1079M

In certain conditions, smart city brake support (scbs) may operate unintentionally. the owner's manual provides 7 examples: objects on the road at the entrance to a curve.vehicles passing in the opposite lane while making a curve.metal obje
02/21/17 NHTSA ID: 10092322
TSB ID: 1102M

Workshop manual evap system leak inspection using the m-mds has been discontinued for some models. instead, the workshop manual evap system leak inspection using evap leak tester will be used to troubleshoot evap system leaks.
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02/17/17 NHTSA ID: 10092237
TSB ID: RF-16-03

The 2016 cx-9 with the skyactiv®-g 2.5t engine requires a unique oil filter (py8w-14-302) which is not interchangeable with other skyactiv® oil filters. the unique oil filter can be identified with two white bands as shown below.
02/15/17 NHTSA ID: 10091926
TSB ID: 15-002-16-3224

Some customers may experience an unexpected smart brake support (sbs) system operation when a vehicle ahead slows down, stops at a traffic light or when the customer passes a slower vehicle while changing lanes.this may be caused by an impr
02/15/17 NHTSA ID: 10091765
TSB ID: SA308

Engine oil change reset procedure has changed for the 2016 cx-9. it is important to use this new procedure at every oil change to avoid a unnecessary customer return.
02/15/17 NHTSA ID: 10091784
TSB ID: SA297

2016 cx-9 tech tips: - maintenance monitor engine oil data reset
02/14/17 NHTSA ID: 10091542
TSB ID: 15-002-16-3224

Some customers may experience an unexpected smart brake support (sbs) system operation when a vehicle ahead slows down, stops at a traffic light or when the customer passes a slower vehicle while changing lanes.this may be caused by an impr
02/14/17 NHTSA ID: 10091623
TSB ID: SA295

Some vehicles may exhibit a lack of power and/or misfires during pdi. this may be due to a low fuel level in the fuel tank. verify there is at least a ¼ tank of fuel in the tank. if not, fill to ¼ tank, start the engine and drive the vehicl
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02/07/17 NHTSA ID: 10090861
TSB ID: 02-005-16-3152A

Beginning with the cx-5 and mazda6 models, grip type front and rear stabilizer bushings have been incorpo-rated for noise prevention purposes. if any type of grease or lubrication is applied to the bushings, it may create noise due to bushi
02/07/17 NHTSA ID: 10090812
TSB ID: 02-009-16-3155

Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
12/02/16 NHTSA ID: 10085402
TSB ID: SA297

2016 cx-9 tech tips: - rear sunshade will not retract
11/30/16 NHTSA ID: 10085288
TSB ID: 1079M

In certain conditions, smart city brake support (scbs) may operate unintentionally. the owner's manual provides 7 examples: objects on the road at the entrance to a curve.vehicles passing in the opposite lane while making a curve.metal obje
11/30/16 NHTSA ID: 10085289
TSB ID: 1080M

If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. if the intake manifold is not cleaned properly, the replacement engine
05/14/18 Transmission and Drivetrain NHTSA ID: 10136778
TSB ID: 05-002-18-3454

The new skyactiv-drive fw6a-el at uses "automatic transmission fluid (atf) type: fz". only use"atf-fz" to fill or top off the fluid level. atf-fz is specially designed for use in the skyactiv-drive series at. it is a low viscosity formula w
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02/26/18 Transmission and Drivetrain NHTSA ID: 10129325
TSB ID: 02-007-17-3337b

Some vehicles may exhibit one or more of the following noises from the front suspension: 1. a creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps atapproximate 12 - 25 mph (20 - 40 km/h). the
02/26/18 Transmission and Drivetrain NHTSA ID: 10129350
TSB ID: 01-009-17-3377a

Some customers may experience a lack of power when driving. the master warning light or the check engine light turns on and dtc p130c:00 and u0401:00 (abs) stored in memory. it occurs mostly at low temperatures. once the ignition is turned
10/21/17 Transmission and Drivetrain NHTSA ID: 10120380
TSB ID: 01-010-17-3378

Some vehicles may experience dtc p064a stored in the pcm memory. there is no drivability concern and a technician may find this dtc during diagnosis for another concern. p064a:00 - (fuel pump control module error). [detection condition] t
05/26/17 Transmission and Drivetrain NHTSA ID: 10100889
TSB ID: 05-002-16-3129

The new skyactiv-drive fw6a-el at uses ¿automatic transmission fluid (atf) type: fz¿. only use ¿atf-fz¿ to fill or top off the fluid level. atf-fz is specially designed for use in the skyactiv-drive series at. it is a low viscosity formula
12/14/17 Brakes and Traction Control NHTSA ID: 10125469
TSB ID: MT-016-17

The smart city brake support (scbs) system alerts the driver of a possible collision using an indication in the display and a warning sound when the forward sensing camera (fsc) detects a vehicle ahead and determines that a collision with a
10/11/17 Brakes and Traction Control NHTSA ID: 10118751
TSB ID: SA-066-17

Some vehicles may have dtc c1001:92 stored in memory. dtc c1001:92 sets as a past record for low visibility of the forward sensing camera (fsc). it does not mean there is an actual fsc defect. in some cases the customer may have a concern
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08/10/17 Brakes and Traction Control NHTSA ID: 10111029
TSB ID: SA-053-17

Lane departure warning system (ldws) frequently asked questions (faq)
08/10/17 Brakes and Traction Control NHTSA ID: 10111032
TSB ID: SA-056-17

Mazda radar criose control (mrcc) system frequently asked questions (faq)
05/14/18 Electrical and Air Conditioning NHTSA ID: 10136787
TSB ID: 09-020-18-3458

Some vehicles may exhibit bluetooth® hands-free and/or text messaging related concerns. to improve the handling of bluetooth® hands-free and/or text messaging customer concerns, mazda created a special service and parts exchange program as
05/14/18 Electrical and Air Conditioning NHTSA ID: 10136782
TSB ID: 07-002-18-3432

A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. it is most noticeable when the a/c is first turned on. this odor is the result of mold growth in the a/cevaporator/cooling unit which is c
05/14/18 Electrical and Air Conditioning NHTSA ID: 10136784
TSB ID: 08-001-18-3457

This information is provided to help address passenger airbag deactivation (pad) indicator illumination concerns during vehicle service.
05/07/18 Electrical and Air Conditioning NHTSA ID: 10136368
TSB ID: 09-001-18-3387a

Some customers may experience the mazda connect rebooting or the screen turning black during extremely cold temperatures. the concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. this is caused
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05/07/18 Electrical and Air Conditioning NHTSA ID: 10136370
TSB ID: 09-007-18-3422

Some customers may experience a navigation system screen that shows the wrong location. this concern is due to poor reception of the gps signals. to eliminate this concern, the cmu hardware has been modified.
04/23/18 Electrical and Air Conditioning NHTSA ID: 10134690
TSB ID: 09-003-18-3405b

Some customers may complain that the voice recognition system does not recognize "address" or "new destination" navigation voice commands. this may be caused by faulty navigation sd card software. thesd card has been updated to eliminate th
04/23/18 Electrical and Air Conditioning NHTSA ID: 10134694
TSB ID: 09-010-18-3440

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 59.00.504 or later). note: for 2016 cx-9 with version earlier than 59.00.441, the tachometer function will be removed fro
04/23/18 Electrical and Air Conditioning NHTSA ID: 10134932
TSB ID: MT-001-18

When installing a navigation sd card, the center display may show error message "invalid sd card".
04/23/18 Electrical and Air Conditioning NHTSA ID: 10134929
TSB ID: 01-009-18-3452

The mazda gr8-1291 is required for all warranty battery testing. if the mazda gr8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. use the following test procedures in this service bulletin to test
04/23/18 Electrical and Air Conditioning NHTSA ID: 10134701
TSB ID: 09-011-18-3448

Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. the recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl
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04/23/18 Electrical and Air Conditioning NHTSA ID: 10134704
TSB ID: 09-007-18-3422a

Some customers may experience a navigation system screen that shows the wrong location. this concern is due to poor reception of the gps signals. to eliminate this concern, the cmu hardware has been modified.
04/23/18 Electrical and Air Conditioning NHTSA ID: 10134928
TSB ID: 01-008-18-3451

This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. for new vehicles in sto
04/23/18 Electrical and Air Conditioning NHTSA ID: 10134917
TSB ID: SA-005-18

Some customers may complain about siriusxm satellite radio does not show album art, artist biographies or station logos in the center display. this is a normal condition.
04/23/18 Electrical and Air Conditioning NHTSA ID: 10134924
TSB ID: MT-002-18

Some customers may complain about improper operation of the mazda connect system when streaming music with audio source aha/pandora/stitcher/bluetooth® and the same device is also connected to the usb port for charging. the concerns may inc
04/23/18 Electrical and Air Conditioning NHTSA ID: 10134945
TSB ID: SA-017-18

Upgrade your pcs to ids version 109.00 and 109.01 from the previous version. note: you may see ?selection not available? on ids when a selecting ?programming menu?, 108.07 included a timer extension for programming menu application that ha
03/05/18 Electrical and Air Conditioning NHTSA ID: 10129565
TSB ID: 09-001-18-3387

Some customers may experience the mazda connect rebooting or the screen turning black during coldtemperatures. the concern occurs when the interior of the vehicle is cold and disappears when the interiorwarms up. this is caused by some for
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03/05/18 Electrical and Air Conditioning NHTSA ID: 10129566
TSB ID: 09-002-18-3410

After the installation of a new instrument cluster, the message "fctry" or "factory" is displayed instead ofthe odometer. this concern may also occur when a room fuse is installed in a new vehicle.some new instrument clusters are in the fac
03/05/18 Electrical and Air Conditioning NHTSA ID: 10129572
TSB ID: 01-001-18-3419

After parking the vehicle at temperatures below the freezing, some customers may experience a lack of power with the check engine light on and dtc p0638:00 and/or p2112:00 stored in memory. - p0638:00: throttle valve actuator control range/
03/05/18 Electrical and Air Conditioning NHTSA ID: 10129574
TSB ID: 09-005-18-3414

Some vehicles may exhibit excessive operating noise when sliding the driver and/or passenger power seat(s) back and forth. the noise may be caused by cable vibration, which transmits power from the motor to the gears. the cable vibrates ins
02/26/18 Electrical and Air Conditioning NHTSA ID: 10129352
TSB ID: SA-074-17

If the bsm control module is replaced, auto configuration and bsm radar test must be performed: 1. auto configuration -when the ignition is switched on, the blind spot monitoring (bsm) reads the vehicle specification information sent via ca
02/26/18 Electrical and Air Conditioning NHTSA ID: 10129354
TSB ID: MT-001-18

When installing a navigation sd card, the center display may show error message "invalid sd card". this may be caused by: the navigation sd card lock tab is locked.the navigation sd card has a vin mismatch due to sd card swapping.the naviga
11/13/17 Electrical and Air Conditioning NHTSA ID: 10123444
TSB ID: 15-005-17-3358b

Some customers may complain that the bsm indicator light on the outer mirror glass does not illuminate when: ? customer vehicle (a) is slowly passing other vehicle, even if the vehicle is still in the alert area.? adjacent vehicle (b) drivi
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10/21/17 Electrical and Air Conditioning NHTSA ID: 10120348
TSB ID: 09-017-17-3347a

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 59.00.502or later).note:for 2016 cx-9 with version earlier than 59.00.441, the tachometer function will removed from the
10/21/17 Electrical and Air Conditioning NHTSA ID: 10120366
TSB ID: 07-005-17-3335b

Some customers may complain that 1) the air conditioner is not cold enough or 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor or 3) it is difficult to adjust the driver/passenger side ve
10/21/17 Electrical and Air Conditioning NHTSA ID: 10120368
TSB ID: 09-029-17-3365

Some customers may complain that the tachometer display in the active driving display cannot be turned off using the mazda connect setting menu since it has been removed by a cmu update. the concerns will be noticed after a cmu update from
10/21/17 Electrical and Air Conditioning NHTSA ID: 10120373
TSB ID: 09-017-17-3347b

All mazda connect vehicles in new car inventory must be updated to this software version listed below in this tsb as part of the new car ready step 3 process. make sure the new vehicle specialist receives a copy of this bulletin. some vehic
10/11/17 Electrical and Air Conditioning NHTSA ID: 10118754
TSB ID: SA-036-17

Ids software version 107 available on mgss - please update your pc's. upgrade your pcs to ids version 107.00 and 107.01 from the previous version.
10/04/17 Electrical and Air Conditioning NHTSA ID: 10118467
TSB ID: 09-035-17-3080

In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. it is the dealer?s responsibility to co
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10/04/17 Electrical and Air Conditioning NHTSA ID: 10118472
TSB ID: 09-017-17-3347c

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 59.00.502 or later). note: for 2016 cx-9 with version earlier than 59.00.441, the tachometer function will be removed fro
10/04/17 Electrical and Air Conditioning NHTSA ID: 10118479
TSB ID: SA-065-17

Use the symptom troubleshooting tables below to diagnose mazda connect concerns. mazda connect symptom troubleshooting table sections: audio system, bluetooth®, center display, dtc, i-activesense, maintenance monitor, navigation, noise, reb
10/04/17 Electrical and Air Conditioning NHTSA ID: 10118466
TSB ID: 15-005-17-3358

Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the bsm indicator light on the outer mirror glass does not illuminate. customers who have owned previous mazda vehicles are more
09/26/17 Electrical and Air Conditioning NHTSA ID: 10118127
TSB ID: 07005173335A

Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor. the following may be the causes: 1)the a/c compressor
09/26/17 Electrical and Air Conditioning NHTSA ID: 10118128
TSB ID: 09017173346

All mazda connect vehicles in new car inventory must be updated to this software version listed below in this tsb as part of the new car ready step 3 process. make sure the new vehicle specialist receives a copy of this bulletin. some vehic
09/26/17 Electrical and Air Conditioning NHTSA ID: 10118129
TSB ID: 09018173351

Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. when you encounter a customer with this concern, first verify the condition when the customer
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09/26/17 Electrical and Air Conditioning NHTSA ID: 10118124
TSB ID: 07005173335

Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor. the following may be the causes: 1)the a/c compressor
08/25/17 Electrical and Air Conditioning NHTSA ID: 10116229
TSB ID: SA-046-17

An update to the mazda connect system is now available for download from the mazda global service support (mgss) system. the new version number is 59.00.502. please refer to tsb 09-017/17 for a list of improvements to the system.
08/10/17 Electrical and Air Conditioning NHTSA ID: 10111011
TSB ID: 09-008-17-3324

Take caution when cleaning plastic headlight lenses. damage can occur when using some cleaners that contain strong acid, alkaline cleanser or organic solvent. damage caused by using these cleaners is not covered by mazda's new vehicle limit
08/10/17 Electrical and Air Conditioning NHTSA ID: 10111020
TSB ID: SA-047-17

The cx-9 tachometer feature in the ad-display with version 58 has been removed from all updates.when updating mazda connect from version 58, make sure to turn it off on the ad-display tab in settings before performing the update. if not, th
08/10/17 Electrical and Air Conditioning NHTSA ID: 10111021
TSB ID: SA-048-17

In order to do a cmu data retrieval for the new mazda connect software, make sure to use version 31 (available on mgss).
08/10/17 Electrical and Air Conditioning NHTSA ID: 10111024
TSB ID: SA-051-17

A customer may report that the infotainment screen is black, blank or inoperative on a 2016 cx-9. this will usually be an intermittent concern.
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08/10/17 Electrical and Air Conditioning NHTSA ID: 10111027
TSB ID: SA-059-17

Some customers may complain that the tachometer is missing from the active driving display after one of the following occurs: battery cable has been disconnected. room 25a fuse has been removed. interior 10a fuse has been removed. battery h
08/10/17 Electrical and Air Conditioning NHTSA ID: 10111030
TSB ID: SA-054-17

Blind spot monitoring (advanced bsm) system frequently asked questions (faq)
08/10/17 Electrical and Air Conditioning NHTSA ID: 10111033
TSB ID: SA-057-17

High beam control (hbc) system frequently asked questions (faq)
08/10/17 Electrical and Air Conditioning NHTSA ID: 10111036
TSB ID: SA-061-17

In an effort to achieve a higher level of customer experience and retain the value of mazda's vehicles, mnao warranty operations is© 2017 mazda north american operations, u.s.a. allowing all mazda dealers to utilize a third party, specmo en
08/10/17 Electrical and Air Conditioning NHTSA ID: 10111038
TSB ID: SA-063-17

Some customers may complain about the "wrong" phone is connected to the infotainment system. mazda connect bluetooth will connect all profiles to devices in order of priority if the last device is not available. this concern may be a normal
08/10/17 Electrical and Air Conditioning NHTSA ID: 10111042
TSB ID: MT-014-17

Whenever you are reprogramming a pcm or any other module, always use the gr8 battery charger in the power supply mode to prevent the battery from discharging.
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05/26/17 Electrical and Air Conditioning NHTSA ID: 10100888
TSB ID: 09-003-16-3130

Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/tail-light) combination lights. the recent new models have been fitted with a clear lens which can cause the symp-tom to be more noticea
03/01/17 Electrical and Air Conditioning NHTSA ID: 10093405
TSB ID: SA294

The 2016 cx-9 has the latest mazda connect software (version 58). do not attempt to update with the software version available on ms3 (version 55).
03/01/17 Electrical and Air Conditioning NHTSA ID: 10093418
TSB ID: SA296

Some customers may report that when using their iphone with bluetooth audio that they cannot select a new song or a different song will play.if the customer selects a different song, most of the time it will continue playing the current son
02/21/17 Electrical and Air Conditioning NHTSA ID: 10092413
TSB ID: 1066M

Some customers may complain about improper operation of the auto-dimming mirror. this may be caused by an obstruction of the front and/or rear light sensor(s) (e.g. hanging a parking permit from the mirror). use a soft cloth with mild deter
02/21/17 Electrical and Air Conditioning NHTSA ID: 10092421
TSB ID: 1099M

When reprogramming a control module, always use the gr-8 battery management system power supply mode. if not used, the control module reprogramming may fail due to a weak vehicle battery.the gr-8 battery management system power supply mode
02/14/17 Electrical and Air Conditioning NHTSA ID: 10091625
TSB ID: SA299

Some vehicles may have dtc c1001:92 stored in memory. dtc c1001:92 sets as a past record for low visibility of the forward sensing camera (fsc). it does not mean there is an actual fsc defect. in some cases the customer may have a concern w
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02/13/17 Electrical and Air Conditioning NHTSA ID: 10091393
TSB ID: MTI_1034

This article provides hvac heater/defroster operating tips using mode selector dial. this includes the use of intermediate positions.
02/10/17 Electrical and Air Conditioning NHTSA ID: 10091263
TSB ID: MTI_1034

This article provides hvac heater/defroster operating tips using mode selector dial. this includes the use of intermediate positions.
12/16/16 Electrical and Air Conditioning NHTSA ID: 10086463
TSB ID: SA285

Over the past two weeks, an increasing number of iphone se early adopters have reported audio issues with bluetooth phone calls when the smartphone is paired with a vehicle or wireless headset. the issue extends to gps voice navigation for
12/02/16 Electrical and Air Conditioning NHTSA ID: 10085383
TSB ID: SA234

Ids update 101.00 and 101.02 is now available on ms3 under the "ids/infotainment" tab.
12/02/16 Electrical and Air Conditioning NHTSA ID: 10085392
TSB ID: SA322

Version 101.02 of the ids software has been updated to allow the tpms initialization procedure to be performed on 2016 cx-9 with m-mds.with the previous ids version, an error message (¿the operation has been unsuccessful¿) appeared when per
12/02/16 Electrical and Air Conditioning NHTSA ID: 10085401
TSB ID: SA323

Customers may experience the wrench light on in the instrument cluster when the vehicle is not due for service, and the wrench light cannot be reset using normal methods. if this happens, check the mazda connect version. this concern may h
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11/30/16 Electrical and Air Conditioning NHTSA ID: 10085279
TSB ID: SA-001305

2016the 2016 cx-9 have the latest mazda connect software (version 58). do not attempt to update with the software version available on ms3 (version 55). if you update to an earlier version of software, the cmu will need to be sent in and r
07/14/16 Electrical and Air Conditioning NHTSA ID: 10076677
TSB ID: 09-009/16

Hands-free bluetooth module and/or text messaging troubleshooting procedure. some vehicles may exhibit bluetooth hands-free and/or text messaging related concerns. to improve thehandling of bluetooth hands-free and/or text messaging cu
07/14/16 Electrical and Air Conditioning NHTSA ID: 10076910
TSB ID: MULTI-MODELS 13

Blind spot monitoring (bsm) system change. the 2016 mx-5, 2016 cx-3 and new 2016 cx-9 bsm system vehjicle detection has changed. although the overall function is the same as previous vejhicles, vehicle detection is different.
05/14/18 Other NHTSA ID: 10136788
TSB ID: 09-021-18-3459

Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. this concern is most likely to be found in a cold weather areas just after the rapgard is removed at pdi. this may be caused by moisture which has
05/14/18 Other NHTSA ID: 10136774
TSB ID: 02-008-18-3467

Some automotive cleaning products contain strong acid or alkali. when these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
05/14/18 Other NHTSA ID: 10136772
TSB ID: 01-011-18-3456

The vehicles listed above are equipped with a push button start/stop ignition system. unlike previous mazdamodels, there is no key cylinder on the steering column. therefore, the engine cannot be started with theauxiliary key if the room fu
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04/23/18 Other NHTSA ID: 10134693
TSB ID: 09-009-18-3439

On some vehicles, the second-row seat back does not fold (b) or slide (c) forward when the walk-in lever (a) is pulled up to access to the 3rd row seats. also, the recliner lever knob (d) may not operate on some vehicles. these concerns may
04/23/18 Other NHTSA ID: 10134698
TSB ID: 09-015-18-3445

At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
04/23/18 Other NHTSA ID: 10134699
TSB ID: 00-001-18-3446

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
04/23/18 Other NHTSA ID: 10134933
TSB ID: MT-004-18

If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal workshop manual diagnosis. aftermarket devices may be the cause of the electrical concern. ask the customer if any aft
04/23/18 Other NHTSA ID: 10134702
TSB ID: 09-014-18-3443

When encountering a vehicle with paint damage, refer to the "mazda pocket paint guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
04/23/18 Other NHTSA ID: 10134703
TSB ID: 09-019-18-3450

This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any potential interference with the foot pedals. the following are possible causes of floor mat interference, which can be avoided with p
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04/23/18 Other NHTSA ID: 10134925
TSB ID: MT-003-18

The workshop manual has two-different airbag procedures, one for standard deployment and one for two-step deployment. standard deployment is for mexico spec vehicles and two-step deployment is for us and canadian spec vehicles.
04/23/18 Other NHTSA ID: 10134920
TSB ID: SA-008-18

Some customers may complain about the mazda connect center display cracking (spider cracking). the cracks are internal and cannot be felt by touch. this may be caused by a faulty center display.
04/23/18 Other NHTSA ID: 10134921
TSB ID: SA-009-18

The navigation sd card vin-locks to a vehicle in the following conditions: 1. vehicle odometer under 62 miles ? vin-lock occurs with key on for 3 minutes or longer. 2. vehicle odometer over 62 miles ? vin-lock occurs at key on. navigation s
03/05/18 Other NHTSA ID: 10129568
TSB ID: 09-004-18-3402

Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the reardoor(s). this concern is caused by insufficient weatherstrip gripping force.
03/05/18 Other NHTSA ID: 10129573
TSB ID: 09-004-18-3402a

Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the reardoor(s). this concern is caused by insufficient weatherstrip gripping force.
02/26/18 Other NHTSA ID: 10129353
TSB ID: SA-001-18

The mazda mobile start (mms) is currently experiencing a system disruption. user web portal and call center web portal functions are affected. mazda is working on this issue and will notify dealers when mms service has been fully restored.
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11/13/17 Other NHTSA ID: 10123440
TSB ID: 15-005-17-3358a

Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the bsm indicator light on the outer mirror glass does not illuminate. customers who have owned previous mazda vehicles are more
10/21/17 Other NHTSA ID: 10120358
TSB ID: 09-023-17-3348

On some vehicles, the front bumper cover may pop out causing a poor appearance complaint. this may be caused by an insufficient amount of holding force of the bumper slider.
10/21/17 Other NHTSA ID: 10120361
TSB ID: 09-026-17-3346

Some customers may complain that the third-row seat headrest(s) are loose (a) and do not lock in the upright position (b) or the headrest are locked in the forward-bent position (c). these concerns are caused by improper operation while the
10/21/17 Other NHTSA ID: 10120379
TSB ID: 01-009-17-3377

Some customers may experience a lack of power when driving. the master warning light or the check engine light turns on and dtc p130c stored in memory. it occurs mostly at low temperatures. once the ignition is turned off and on, the concer
10/04/17 Other NHTSA ID: 10118468
TSB ID: 09-001-17-3296b

When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including o-ring), seals and covers are present and correctly installed. in most cases you will
10/04/17 Other NHTSA ID: 10118469
TSB ID: 09-036-17-3375

On some vehicles, the second-row seat back does not fold (b) or slide (c) forward when the walk-in lever (a) is pulled up to access to the 3rd row seats. also, the recliner lever knob (d) may not operate on some vehicles. these concerns may
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10/04/17 Other NHTSA ID: 10118464
TSB ID: 09-023-17-3348a

On some vehicles, the front bumper cover may pop out causing a poor appearance complaint. this may be caused by an insufficient amount of holding force of the bumper slider. to eliminate this concern, the configuration of the bumper slider
10/04/17 Other NHTSA ID: 10118465
TSB ID: 09-034-17-3379

Some customers may experience the 8-inch center display sometimes turns black while driving. when the display turns black, the sound (for navigation or audio system) can still be heard and the volume can be controlled. the center display ma
08/10/17 Other NHTSA ID: 10111016
TSB ID: 09-010-17-3310

Some customers may complain about a dent (a) in the rear door trim, which is visible when the sunshade (c) is closed. the dent is caused by the sunshade tab (b) when the sunshade is opened. the tab contacts the door trim and leaves a dent.
08/10/17 Other NHTSA ID: 10111034
TSB ID: SA-058-17

Caution: do not attempt any repair of the windshield damaged by stone chipping/cracks at the area in front of the forward sensing camera (fsc) and laser sensor. replace the windshield with a new one instead.
08/10/17 Other NHTSA ID: 10111043
TSB ID: MT-015-17

Some customers may complain about the following mazda connect temperature warning message: display is too hot. screen performance may be decreased until it cools. the warning message displays when the mazda connect screen temperature is abo
06/09/17 Other NHTSA ID: 10105849
TSB ID: 00-001-16-3127

In support of improved electrical diagnosis on skyactiv vehicles, mazda will ship a terminal test kit to all dealers. the test kit is designed pecifically for skyactiv module terminals.¿ the sst will be shipped by mazda¿s tool vendor bosch
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06/07/17 Other NHTSA ID: 10105481
TSB ID: 09-030-15-3073

Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. some components require prior authorization before ordering as exchange. refer to dag exchange central (mxconn
05/30/17 Other NHTSA ID: 10101067
TSB ID: 09-016-16-3158

At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.customers having this concern should have their vehicle repaired by a qualified upholstery repair speci
05/17/17 Other NHTSA ID: 10099443
TSB ID: SA-040-17

Some vehicles may experience one of the following advanced keyless entry system malfunctions: (1) key fob and/or door request switch does not operate. (2) door locks repeatedly lock and unlock when approaching the vehicle with the advanced
05/17/17 Other NHTSA ID: 10099444
TSB ID: SA-041-17

Permanent dtcs are now displayed with the ids 104 update. the purpose of a permanent dtc is to prevent customers from clearing them by disconnecting the battery cable in order to pass a smog check. all pcm and tcm dtcs that turn on the chec
05/04/17 Other NHTSA ID: 10098384
TSB ID: MT-003-17

When installing a navigation sd card, confirm that the card is unlocked. also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. if swapped, the sd card that is installed into the other ve
05/04/17 Other NHTSA ID: 10098386
TSB ID: MT-005-17

Some vehicles equipped with mazda radar cruise control (mrcc) will not set (the system stays on standby) if the driver's seat belt is not fastened. this is a normal condition. do not perform any repairs for this condition.
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03/01/17 Other NHTSA ID: 10093392
TSB ID: SA290

The power liftgate may not open/close electrically if the vehicle is parked on an incline, or there is strong wind, or the liftgate is laden with snow. in addition to the power liftgate description above (found in the 2016 cx-9 owner's manu
03/01/17 Other NHTSA ID: 10093398
TSB ID: SA292

With the upcoming launch of the new cx-9, mazda technical services division is confident we can work together to deliver a premium vehicle to our customers. when performing a pdi, we ask that you closely inspect the following items to ensu
03/01/17 Other NHTSA ID: 10093412
TSB ID: SA293

To improve the customer experience with the new 2016 cx-9, an enhanced pdi step 1 has been created with an additional 0.4 hrs labor hours. the form and warranty information can be found on ms3 under other applications -> forms -> pdi step 1
03/01/17 Other NHTSA ID: 10093419
TSB ID: SA297

2016 cx-9 tech tips:- enhanced pdi step 1 - do not update the mazda connect software - special attention items to review during pdi - driveability concerns due to low fuel level - power liftgate (plg) operation
02/28/17 Other NHTSA ID: 10093288
TSB ID: 09-009-16-3150A

Some vehicles may exhibit bluetooth® hands-free and/or text messaging related concerns. to improve the handling of bluetooth® hands-free and/or text messaging customer concerns, mazda cre-ated a special service and parts exchange program as
02/28/17 Other NHTSA ID: 10093285
TSB ID: 00-003-16-3207

In support of the newly launched 2016 cx-9, mazda will ship to all dealers, a crimping tool designed specifically for use on aluminum wiring.¿the sst will be shipped by mazda¿s tool vendor bosch at the end of may, 2016.¿the following sst is
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02/24/17 Other NHTSA ID: 10092921
TSB ID: 09-016-16-3158A

At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.customers having this concern should have their vehicle repaired by a qualified upholstery repair speci
02/22/17 Other NHTSA ID: 10092487
TSB ID: 00-004-16-3237

Raising a vehicle with a jack can be dangerous if not done properly. the vehicle can slip off the jack and seri-ously injure someone. in this service information, some important warnings and cautions have been taken from the owner¿s manual.
02/22/17 Other NHTSA ID: 10092523
TSB ID: 09-048-16-3241

Some vehicles may exhibit a squeaking noise from the left and/or right side front console panels when driving on rough roads. the noise can also be reproduced by pushing the side panel at the location shown below. the noise may be caused by
02/21/17 Other NHTSA ID: 10092371
TSB ID: 1108M

The power liftgate (plg) fully open position can be adjusted to accommodate a garage with a low ceiling.
02/21/17 Other NHTSA ID: 10092344
TSB ID: 1104M

Some customers may complain about an inoperative power liftgate (plg). dtc u3003:16 (power liftgate (plg) control module power supply voltage low input) is stored in memory. this may be caused by low battery voltage.
02/16/17 Other NHTSA ID: 10092065
TSB ID: 09-016-16-3158A

At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.customers having this concern should have their vehicle repaired by a qualified upholstery repair speci
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02/15/17 Other NHTSA ID: 10091811
TSB ID: 09-043-16-3223

Some vehicles may exhibit the driver and/or passenger side seat cushion trim coming out of the side cover, causing a poor appearance concern. this is due to the seat trim edge being cut too short. to eliminate this concern, the configuratio
02/15/17 Other NHTSA ID: 10091922
TSB ID: 09-045-16-3228

Some vehicles equipped with ¿beige¿ interior, may have ¿black¿ rear door trim grip cover(s) (a) installed in their vehicle by mistake. the correct color of the grip covers is ¿beige¿ to match the color of the vehicle interior. this concern
02/14/17 Other NHTSA ID: 10091562
TSB ID: 09-045-16-3228

Some vehicles equipped with ¿beige¿ interior, may have ¿black¿ rear door trim grip cover(s) (a) installed in their vehicle by mistake. the correct color of the grip covers is ¿beige¿ to match the color of the vehicle interior. this concern
02/14/17 Other NHTSA ID: 10091581
TSB ID: 1094M

Some customers may complain about a rear sun shade that does not retract. this may be caused by a sun shade that is in the lock position (lock pin is pushed in).
02/14/17 Other NHTSA ID: 10091604
TSB ID: 1097M

Some customers may complain about a dim ad-disp during the day, while at night the ad-disp works properly. using the dimmer adjustment does not resolve the concern. this may be caused by the customer using polarized sun glasses during the d
02/14/17 Other NHTSA ID: 10091610
TSB ID: 1098M

When removing parts from a vehicle, take caution of this symbol "r". failing to replace the non-reusable part may cause a system failure.
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02/14/17 Other NHTSA ID: 10091626
TSB ID: SA298

If you encounter a 2016 cx-9 signature trim level vehicle (with nappa leather interior) where the front seat trim is loose / poor appearance, refer to the attached repair procedure to fix the vehicle. this concern may occur on either the dr
02/13/17 Other NHTSA ID: 10091433
TSB ID: MTI_1031

Some customers may complain about a blurry rear view monitor display. this may be caused by an aftermarket accessory device
02/13/17 Other NHTSA ID: 10091361
TSB ID: MTI_1032

Some customers may complain about a rattle type noise coming from the rear of the vehicle when driving on rough roads. this may be caused by a loose spare tire jack.
02/13/17 Other NHTSA ID: 10091406
TSB ID: MTI_1111

When installing a navigation sd card, confirm that the card is unlocked. also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. if swapped, the sd card that is installed into the other ve
02/10/17 Other NHTSA ID: 10091266
TSB ID: MTI_1031

Some customers may complain about a blurry rear view monitor display. this may be caused by an aftermarket accessory device.
02/10/17 Other NHTSA ID: 10091265
TSB ID: MTI_1111

When installing a navigation sd card, confirm that the card is unlocked. also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. if swapped, the sd card that is installed into the other ve
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02/07/17 Other NHTSA ID: 10090761
TSB ID: 1097M

Some customers may complain about a dim ad-disp during the day, while at night the ad-disp works properly. using the dimmer adjustment does not resolve the concern. this may be caused by the customer using polarized sun glasses during the d
02/07/17 Other NHTSA ID: 10090763
TSB ID: 1098M

When removing parts from a vehicle, take caution of this symbol "r". failing to replace the non-reusable part may cause a system failure.
02/07/17 Other NHTSA ID: 10090816
TSB ID: 09-016-16-3158

At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.customers having this concern should have their vehicle repaired by a qualified upholstery repair speci
02/06/17 Other NHTSA ID: 10090664
TSB ID: 1094M

Some customers may complain about a rear sun shade that does not retract. this may be caused by a sun shade that is in the lock position (lock pin is pushed in).
12/02/16 Other NHTSA ID: 10085441
TSB ID: 09-043-16-3223

Some vehicles may exhibit the driver and/or passenger side seat cushion trim coming out of the side cover, causing a poor appearance concern. this is due to the seat trim edge being cut too short. to eliminate this concern, the configuratio
11/30/16 Other NHTSA ID: 10085284
TSB ID: SA-001310

Some customers may complain about one or both third row seat head restraint(s) cannot be moved to the upright position. this may be caused by improper fold position of the head restraint(s) when the seat back is folded down.
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11/28/16 Other NHTSA ID: 10084949
TSB ID: MTI_1111

When installing a navigation sd card, confirm that the card is unlocked. also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. if swapped, the sd card that is installed into the other ve
11/28/16 Other NHTSA ID: 10084957
TSB ID: MTI_1115

Bsm system vehicle detection has changed. although the overall function is the same as previous vehicles, vehicle detection is different. for detailed bsm system information, refer to service highlights.
07/14/16 Other NHTSA ID: 10076678
TSB ID: 09-010/16

Stains found on paint during pdi some vehicles may experience stains appearing on the hood, roof and/or trunk of vehicle. this concern is most likely to be found in cold weather areas just after the rapgard is removed at pdi. this may

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Mazda CX-9 TSBs (Technical Service Bulletins)

Some things are often misunderstood about recalls and technical service bulletins (TSBs). Plus a disclaimer.

  1. Recalls do not have to be issued only because something is prone to failure. NHTSA (a government agency) can only require a recall if a failure will affect safety, emissions, fuel economy, or compliance with some other regulation or law. Manufacturers can voluntarily recall cars for problems that do not affect these, though.
  2. Recalls often apply to only some cars of a specific model year, rather than all of them. You should receive a letter from the manufacturer if your car has been recalled. You can also check with the dealer, which will know which (if any) recalls pertain to your car.
  3. The primary purpose of TSBs is to inform dealers about known problems with a car and how to fix them. They are not the same as recalls. As with recalls, TSBs often only apply to some cars, not the entire model year.
  4. Dealers often will not provide a preventive repair just because a problem described in a TSB might happen to your car. They'll usually want to observe symptoms that the problem is already affecting your car.
  5. Even if there are symptoms, a manufacturer doesn't have to pick up the cost of a TSB repair if the car is out of warranty, though sometimes they do.

We provide the text of recalls and TSBs as provided by NHTSA. There can be errors in the text. If you sign up for notifications in My Garage, we will try to get these to do, but for various reasons (some beyond our control) cannot guarantee you will receive them. When in doubt about a recall or TSB, contact the dealer.