

TSB Date | Problem Area | TSB Text |
08/01/17 | NHTSA ID: 10109056 TSB ID: SSM 46053 Some 2017 focus and c-max vehicles built on or after 8/1/2016 may exhibit a growl or rubbing noise from the wheel assembly after pre-delivery inspection has been performed to remove the brake rotor covers. this may be due to the brake calip |
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08/01/17 | NHTSA ID: 10109069 TSB ID: SSM 46076 Some 2016 model year fusion, mkz and c-max hybrid electric vehicles(hev) vehicles equipped with 2.0l dohc gas/electric engines may exhibit mil on with diagnostic trouble code p0137(o2 sensor circuit low voltage (bank 1 sensor 2) in powertra |
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08/01/17 | NHTSA ID: 10109070 TSB ID: SSM 46085 The powertrain control/emissions diagnosis (pc/ed) manual has been revised for diagnosing electronic throttle bodies (etbs). the etc_act and etc_dsd pids should not used to diagnose possible etb concerns. the ids has a limited refresh rate |
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03/20/17 | NHTSA ID: 10095995 TSB ID: SSM 46210 Some 2010-2016 epas equipped vehicles may exhibit steering related noises. the workshop manual (wsm) diagnostic procedures have been updated in section 211-02. when diagnosing and repairing epas steering noises use the updated procedures. |
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03/15/17 | NHTSA ID: 10095159 TSB ID: SSM 46296 Some 2016-2017 focus and c-max vehicles built on or after 1-aug-2016 may exhibit a growl or rubbing noise from the wheel assembly after pre-delivery inspection has been performed to remove the brake rotor covers. this may be due to the brak |
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03/15/17 | NHTSA ID: 10095154 TSB ID: SSM 46295 To help differentiate engine oil leaks from other possible sources, a new white-colored fluorescent engine oil dye is available. workshop manual (wsm), section 303-00 has been revised to reference the new white-colored dye. the new white fl |
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02/03/17 | NHTSA ID: 10090505 TSB ID: TSB 16-0139 Some 2015-2016 f-150, c-max, edge, mks, taurus, and flex and 2016 expedition, explorer, escape, fusion, mustang, mkz, mkx, navigator, transit and transit connect vehicles equipped with a 2.0l, 2.5l, 3.5l or 3.7l gasoline engine and built on |
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08/01/17 | Transmission and Drivetrain | NHTSA ID: 10108994 TSB ID: TSB 17-0039 Some 2013-2016 fusion, mkz and 2013-2016 c-max vehicles equipped with an hf35 transmission and built on or before 15-aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. the noise may be present in all gea |
08/01/17 | Transmission and Drivetrain | NHTSA ID: 10109076 TSB ID: SSM 46098 2013-2017 fusion, mkz and c-max hybrid and energi vehicles equipped with hf35 ecvt transaxles may have literature published that lists either a 2.56 or 2.57 axle ratio. for service and parts ordering purposes, both are the same. the differe |
03/17/17 | Transmission and Drivetrain | NHTSA ID: 10095624 TSB ID: SSM 46355 Multiple 2014-2016 vehicles equipped with 6f35 transmission and built on 1-jan-2014 and through 31-dec-2015 may exhibit harsh reverse engagement and harsh/delayed 3rd and 5th gear up/down shifts with no dtcs present. this may be due to a me |
02/22/17 | Transmission and Drivetrain | NHTSA ID: 10092578 TSB ID: 16B35 Certain 2016-2017 model year c-max and fusion energi vehicles - reprogram powertrain control module. |
05/21/18 | Electrical and Air Conditioning | NHTSA ID: 10137126 TSB ID: SSM 47211 Some 2016-2017 ford and lincoln vehicles equipped with sync 3 version 2.2 software may exhibit a blank screen after attempting to exit valet mode. sync software updates are now available under the oasis tab sync selection. if update is avai |
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05/21/18 | Electrical and Air Conditioning | NHTSA ID: 10137110 TSB ID: SSM 47198 Some 2013-2017 fusion energi, 2012-2017 focus electric and 2013-2017 c-max energi vehicles equipped with a tcu built on or before 11-oct-2017 may exhibit a discharged battery, inoperative remote features via myford mobile app, incomplete us |
05/21/18 | Electrical and Air Conditioning | NHTSA ID: 10137100 TSB ID: SSM 47167 Various 2016-2017 vehicles with sync 3 may experience a touch screen that does not respond to any input. using the professional technician society (pts) website > oasis tab > sync version, verify the vehicle sync software version. if the ve |
05/21/18 | Electrical and Air Conditioning | NHTSA ID: 10137097 TSB ID: SSM 47161 Some 2012-2017 focus bev, 2013-2016 fusion energi and 2013-2017 cmax energi vehicles equipped with a telematics control unit (tcu) may exhibit inoperative remote features via my ford mobile app, discharged battery, incomplete user authoriza |
05/21/18 | Electrical and Air Conditioning | NHTSA ID: 10137085 TSB ID: SSM 47130 Some 2012-2018 focus electric, 2013-2017 c-max energi, and 2013-2018 fusion energi plug-in hybrid electric vehicles (phev) may exhibit the high voltage (hv) battery failing to charge while connected to the delphi 120 volt electric vehicle s |
05/21/18 | Electrical and Air Conditioning | NHTSA ID: 10137084 TSB ID: SSM 47129 Some 2013-2017 c-max energi, 2013-2018 fusion energi, 2013-2018 c-max/fusion hybrid/mkz hybrid may exhibit a no start with battery energy control module (becm) diagnostic trouble code (dtc) p0ae5. for 2015-2017 c-max energi refer to the 201 |
05/14/18 | Electrical and Air Conditioning | NHTSA ID: 10136597 TSB ID: SSM 47080 2010-2018 various vehicles equipped with sync or sync 3 may not function when attempting to find or use the spotify app via applink. as of an update released on 1/15/2018 spotify will no longer be supporting their applink integration. no re |
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01/29/18 | Electrical and Air Conditioning | NHTSA ID: 10127405 TSB ID: SSM 46900 Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (mil) and a dtc p161a after pcm replacement. this may be due to the parameter reset procedure not being properly completed. to clear this dtc, use |
01/29/18 | Electrical and Air Conditioning | NHTSA ID: 10127424 TSB ID: SSM 46947 Some 2016-2017 ford and lincoln vehicles with sync 3 may intermittently display an overhead image of a vehicle in the center of the sync touchscreen with no obstacle detection grids or warning chimes. sync may appear unresponsive when the o |
01/29/18 | Electrical and Air Conditioning | NHTSA ID: 10127425 TSB ID: SSM 46948 Some owners of 2016-2017 ford and lincoln vehicles equipped with sync 3 may experience inoperative mobile device navigation applications. mobile device navigation via applink requires sync 3 version 2.3 or higher for apple ios users. mobile |
12/14/17 | Electrical and Air Conditioning | NHTSA ID: 10125089 TSB ID: SSM 46891 Some 2016 escape and focus vehicles equipped with a front control display interface module (fcdim) may exhibit the inability to store am/fm presets and/or preset buttons work erratically. engineering is currently investigating this concern. |
12/14/17 | Electrical and Air Conditioning | NHTSA ID: 10125078 TSB ID: SSM 46860 Some 2016-2018 ford or lincoln vehicles equipped with sync 3 may exhibit a blank screen or other various sync symptoms only when the vehicle is in transport mode. this is due to the power saving features enabled while in transport mode and |
12/14/17 | Electrical and Air Conditioning | NHTSA ID: 10125079 TSB ID: SSM 46861 Some 2016-2017 ford and lincoln vehicles with sync 3 may intermittently display an overhead image of a vehicle in the center of the sync touchscreen with no obstacle detection grids or warning chimes. sync may appear unresponsive when the o |
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10/21/17 | Electrical and Air Conditioning | NHTSA ID: 10119669 TSB ID: SSM 46813 Some 2016-2017 ford and lincoln vehicles equipped with sync 3 version 2.2 software may exhibit a blank screen after attempting to exit valet mode. to recover the screen, perform a complete ignition cycle (key off, open and close the driver' |
10/21/17 | Electrical and Air Conditioning | NHTSA ID: 10119678 TSB ID: SSM 46834 Some 2016-2017 ford and lincoln vehicles with sync 3 may exhibit an intermittent blue or black screen. check for sync software update under the oasis tab sync selection. if update is available refer to wsm, section 415-00 and update apim so |
10/21/17 | Electrical and Air Conditioning | NHTSA ID: 10119684 TSB ID: SSM 46848 Some owners of 2016-2017 ford and lincoln vehicles equipped with sync 3 may experience inoperative mobile device navigation applications. mobile device navigation via applink requires sync 3 version 2.3 or higher for apple ios users. mobile |
08/01/17 | Electrical and Air Conditioning | NHTSA ID: 10109067 TSB ID: SSM 46073 Some 2016-2017 escape, mkc, fiesta, f150, expedition, navigator, mustang, transit, focus, c-max, mkx, taurus, mks, flex, mkt, and edge and 2017 explorer, fusion, mkz, super duty, transit connect and continental vehicles equipped with sync 3 |
08/01/17 | Electrical and Air Conditioning | NHTSA ID: 10109084 TSB ID: 16B35-S1 Certain 2016-2017 model year c-max and fusion energi vehicles - reprogram powertrain control module |
08/01/17 | Electrical and Air Conditioning | NHTSA ID: 10109028 TSB ID: 17B07 Certain 2016 c-max energi, 2016 focus electric and 2016-2017 fusion energi - telematics control unit reprogramming |
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08/01/17 | Electrical and Air Conditioning | NHTSA ID: 10109054 TSB ID: SSM 46048 Some 2016-2017 ford and lincoln vehicles equipped with sync 3 may have dtcs u3000:04, b108e:12 and/or u1a00:87 present in the apim. if these dtcs are present and no other symptoms are reported by the customer, then clear the dtcs and retest |
08/01/17 | Electrical and Air Conditioning | NHTSA ID: 10109023 TSB ID: SSM 46545 Some 2014-2017 focus/c-max vehicles when a replacement bcm is received for a service repair may include a white keyless entry card. in an effort to consolidate the complexity of bcm's only the highest level will be available for service. if |
08/01/17 | Electrical and Air Conditioning | NHTSA ID: 10109018 TSB ID: SSM 46534 Some 2013-2017 fusion hybrid energi built on or before 24-mar-2017, 2012-2016 focus electric and 2013-2016 c-max energi and equipped with a tcu may exhibit inoperative remote features via myford mobile app, discharged battery, incomplete us |
05/24/17 | Electrical and Air Conditioning | NHTSA ID: 10100508 TSB ID: SSM 46486 Some 2016-2017 ford or lincoln vehicles equipped with sync 3 may exhibit a blank screen or other various sync symptoms only when the vehicle is in transport mode. this is considered normal due to the power saving features enabled while in t |
03/20/17 | Electrical and Air Conditioning | NHTSA ID: 10095781 TSB ID: SSM 46371 Some 2012-2017 focus electric/2013-2017 cmax energi/fusion energi/2015-2017 mkc/mkz/2016-2017 mkx and 2017 continental vehicles operating with a 3g tcu on or before 16-jan-2017 may not respond to customers remote commands via mylincoln/myfo |
03/20/17 | Electrical and Air Conditioning | NHTSA ID: 10095978 TSB ID: SSM 46176 Some 2016 c-max and focus electric vehicles may exhibit a false activation of the alarm system. a work around until the software is updated(4th qtr. 2016), procedure is available. 1. put the vehicle in park. 2. take your foot off the brake |
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03/20/17 | Electrical and Air Conditioning | NHTSA ID: 10095763 TSB ID: SSM 46368 Some 2016 c-max energi/focus electric and 2016-2017 fusion energi vehicles built on or before 10-jul-2016, may exhibit a 12-volt and/or high voltage battery with a low state of charge and/or an intermittent battery draw. reprogram the telem |
03/17/17 | Electrical and Air Conditioning | NHTSA ID: 10095616 TSB ID: TSB 17-0015 Some 2013-2016 c-max energi vehicles may exhibit an intermittent stall/no crank with a stop safely now warning message in the instrument panel cluster (ipc), illuminated malfunction indicator lamp (mil) with battery energy control module (b |
03/15/17 | Electrical and Air Conditioning | NHTSA ID: 10095173 TSB ID: SSM 46323 Some 2016 c-max and focus electric vehicles built on or after 11-may-2016 may exhibit a false activation of the alarm system. reprogram the body control module (bcm) to the latest level using integrated diagnostic system (ids) release 103.0 |
03/15/17 | Electrical and Air Conditioning | NHTSA ID: 10095227 TSB ID: SSM 46347 Some 2016 focus battery electric vehicle (bev) and c-max energi plug-in hybrid vehicles (phev) equipped with sync3 may be unable to change the settings for the charge port light ring under vehicle settings function. this may be due to the g |
03/15/17 | Electrical and Air Conditioning | NHTSA ID: 10095163 TSB ID: SSM 46298 The ev range after fully charging a 2012-2016 focus electric, 2013-2016 c-max/fusion energi may vary after each charging event. the window sticker indicates 0-19 mile range for 2013-2016 cmax/fusion energi. variation of ev range may not ind |
02/22/17 | Electrical and Air Conditioning | NHTSA ID: 10092572 TSB ID: SSM 46032 Some 2016 c-max and focus electric vehicles may exhibit a false activation of the alarm system. a work around until the software is updated(4th qtr. 2016), procedure is available. 1. put the vehicle in park. 2. take your foot off the brake |
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02/21/17 | Electrical and Air Conditioning | NHTSA ID: 10092402 TSB ID: SSM 45968 Some 2016 escape/mkc/fiesta/f150/expedition/navigator/mustang /transit/focus/c-max/mkx/taurus/mks/flex/mkt/edge and 2017 escape/explorer/mkc/fusion and mkz vehicles equipped with sync 3 might exhibit a blank screen or other various sync sym |
02/13/17 | Electrical and Air Conditioning | NHTSA ID: 10091425 TSB ID: SSM 45939 Some 2016 c-max energi and focus electric vehicle built on or before 4/18/2016, may have 12-volt and/or high voltage battery with a low state of charge and/or an intermittent battery draw. reprogram the telematics control unit (tcu) to the |
02/10/17 | Electrical and Air Conditioning | NHTSA ID: 10091222 TSB ID: TSB16-0100 Some 2017 fusion plug-in hybrid electric vehicle (phev) built on 5/9/2016 and through 6/14/2016 and 2016 c-max phev vehicles built on 4/27/2016 and through 6/14/2016 may exhibit a no-start condition, illuminated malfunction indicator lamp ( |
02/10/17 | Electrical and Air Conditioning | NHTSA ID: 10091230 TSB ID: SSM 45917 Some 2016-2017 vehicles equipped with sync 3 may experience the following concerns; the gps not tracking the vehicle position correctly, the vehicle location arrow icon spinning in circles on the navigation screen or a spinning compass on n |
02/09/17 | Electrical and Air Conditioning | NHTSA ID: 10091136 TSB ID: SSM 46164 Some 2016 c-max built on 1-may-2016 and through 6-sep-2016, may exhibit a false activation of the alarm system. this may be due to a change in the body control module (bcm) software. reprogram the bcm to the latest calibration using ids rel |
02/03/17 | Electrical and Air Conditioning | NHTSA ID: 10090514 TSB ID: SSM 46108 Some 2013-2016 c-max phev vehicles may exhibit an intermittent stall/no crank with a stop safely now warning message in the instrument panel cluster (ipc) with battery energy control module (becm) dtcs u3012,p0b37, and/or secondary on-boa |
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09/23/16 | Electrical and Air Conditioning | NHTSA ID: 10081010 TSB ID: SSM-45866 2013-2016 focus/c-max - remote keyless entry (rke) programing concerns |
08/29/16 | Electrical and Air Conditioning | NHTSA ID: 10078990 TSB ID: SSM-45821 Siri eyes free functional issues using bluetooth and apple ios 9.2 and 9.2.1 |
06/22/16 | Electrical and Air Conditioning | NHTSA ID: 10075280 TSB ID: 16-0050 Energi - malfunction indicator lamp (mil) with diagnostic trouble code (dtc) p0c27 and/or p0c28 issue some 2016 fusion energi and c-max energi vehicles may exhibit a mil with dtc p0c27 and/or p0c28. action reprogram the powertrain |
01/29/18 | Other | NHTSA ID: 10127426 TSB ID: SSM 46949 Some 2016-2017 ford and lincoln vehicles equipped with sync 3 version 2.2 software may exhibit a blank screen after attempting to exit valet mode. sync software updates are now available under the oasis tab sync selection. if update is avai |
10/21/17 | Other | NHTSA ID: 10119686 TSB ID: 17B28 Certain 2015 model year flex and taurus, 2015-2016 model year c-max, and mks, and 2016 model year edge, fusion, mkz, and transit connect vehicles - electronic throttle body replacement |
08/01/17 | Other | NHTSA ID: 10109079 TSB ID: SSM 46102 Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. this may be due to a normal condition which happens when the seatb |
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05/22/17 | Other | NHTSA ID: 10100024 TSB ID: SSM 46454 Some 2013-2017 c-max/fusion energi and 2017 c-max/fusion/mkz hybrid vehicles may exhibit an illuminated mil with diagnostic trouble code (dtc) p04b5. this may be due to inadvertent actuation of the fuel door release button by the customer w |
03/20/17 | Other | NHTSA ID: 10095991 TSB ID: SSM 46197 Some 2013-2017 focus/c-max vehicles exhibit a frayed/cut short appearance at the front edge of the headliner near the windshield. this is a normal characteristic of the headliner and no repairs should be attempted. on 5 door focus(hatchback |
03/13/17 | Other | NHTSA ID: 10094770 TSB ID: 15N04-S2 Certain 2015 model year mkc and mkz vehicles equipped with the reserve equipment group, and certain 2012-2016 focus electric, c-max energi, and fusion energi vehicles - embedded modem replacement. |
03/13/17 | Other | NHTSA ID: 10094778 TSB ID: 16B35-S2 Certain 2016-2017 model year c-max and fusion energi vehicles - reprogram powertrain control module. |
03/10/17 | Other | NHTSA ID: 10094646 TSB ID: SSM 46283 Some owners of 2016 ford and lincoln mkx vehicles equipped with sync 3 may inquire about upgrading to apple carplay and android auto. this upgrade is not currently available for those vehicles. apple carplay and android auto are currently a |
02/22/17 | Other | NHTSA ID: 10092556 TSB ID: SSM 46012 Some 2016 focus, c-max, fiesta, expedition, and navigator vehicles equipped with sync 3 may exhibit a condition in which the sirius satellite channel guide category buttons may not respond when selected and a loading message is displayed |
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02/22/17 | Other | NHTSA ID: 10092555 TSB ID: SSM 46011 Some 2015-2017 focus/c-max/escape vehicles equipped with one touch up feature. the 2016-2017 workshop manual section 501-11 was updated 8/2016 with revised diagnostics, the 2015 wsm updates will follow later. refer to the 2016-2017 wsm revi |
02/10/17 | Other | NHTSA ID: 10091229 TSB ID: SSM 45916 Some 2016 ford and lincoln vehicles equipped with sync 3 and navigation along with a valid paid subscription to sirius travel link may not display sirius travel link fuel prices. replacing components will not resolve the condition and is no |
02/10/17 | Other | NHTSA ID: 10091267 TSB ID: SSM 45918 Some 2016-2017 ford/lincoln vehicles with sync 3 may see a navigation fault message appear on the map on the home screen or a system lock up when the phone is connected. applink maybe inoperative, or the system may perform random reboots du |
02/08/17 | Other | NHTSA ID: 10091003 TSB ID: SSM 46153 Setting the correct tire inflation pressure is an important step in the pre-delivery process and during routine maintenance intervals. recent customer clinics revealed that most every vehicle in the clinics had the tire pressures set incorr |
08/29/16 | Other | NHTSA ID: 10078980 TSB ID: SSM-45800 Remove water or moisture before removing the sobdmc fuse cover |
08/29/16 | Other | NHTSA ID: 10078984 TSB ID: SSM-45809 Sync 3 accessory protocol interface module (apim) dtcs u3000 or b108e or u1a00 |