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2017 Ford C-MAX Technical Service Bulletins (TSBs)

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TSB Date Problem Area TSB Text
05/14/18 NHTSA ID: 10136603
TSB ID: SSM 47090

Some 2017-2018 energi and hybrid vehicles may exhibit a fuel door opening delay longer than 15 sec or unable to open condition without refueling system or fuel door related dtcs. this condition may be due to the high pressure fuel tank pres
10/21/17 NHTSA ID: 10119671
TSB ID: SSM 46816

2017 vehicles equipped with a 2.0l gtdi, 2.3l gtdi, or 2.5l pfi engine will either be equipped with a diamond washer on each side of a smooth-faced crankshaft timing sprocket (early build), or a crankshaft timing sprocket with laser etched
08/01/17 NHTSA ID: 10109069
TSB ID: SSM 46076

Some 2016 model year fusion, mkz and c-max hybrid electric vehicles(hev) vehicles equipped with 2.0l dohc gas/electric engines may exhibit mil on with diagnostic trouble code p0137(o2 sensor circuit low voltage (bank 1 sensor 2) in powertra
08/01/17 NHTSA ID: 10109002
TSB ID: TSB 17-2072

Some 2017 c-max/fusion hybrid/energi and mkz hybrid vehicles may exhibit an illuminated mil with dtc p0071 stored in the powertrain control module (pcm). this dtc can be set after the vehicle is stored inside a warm location for several hou
08/01/17 NHTSA ID: 10109070
TSB ID: SSM 46085

The powertrain control/emissions diagnosis (pc/ed) manual has been revised for diagnosing electronic throttle bodies (etbs). the etc_act and etc_dsd pids should not used to diagnose possible etb concerns. the ids has a limited refresh rate
08/01/17 NHTSA ID: 10109056
TSB ID: SSM 46053

Some 2017 focus and c-max vehicles built on or after 8/1/2016 may exhibit a growl or rubbing noise from the wheel assembly after pre-delivery inspection has been performed to remove the brake rotor covers. this may be due to the brake calip
NHTSA's feed only includes summaries. For the full text of TSBs:

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03/20/17 NHTSA ID: 10095855
TSB ID: SSM 46410

Some 2017 fusion hev/phev, c-max hev/phev, and mkz hev vehicles may exhibit an illuminated mil with dtc p0071 and/or degraded hvac performance in automatic mode only with an ambient temperature reading of 50 degrees f displayed in the messa
03/15/17 NHTSA ID: 10095159
TSB ID: SSM 46296

Some 2016-2017 focus and c-max vehicles built on or after 1-aug-2016 may exhibit a growl or rubbing noise from the wheel assembly after pre-delivery inspection has been performed to remove the brake rotor covers. this may be due to the brak
03/15/17 NHTSA ID: 10095154
TSB ID: SSM 46295

To help differentiate engine oil leaks from other possible sources, a new white-colored fluorescent engine oil dye is available. workshop manual (wsm), section 303-00 has been revised to reference the new white-colored dye. the new white fl
05/21/18 Transmission and Drivetrain NHTSA ID: 10137101
TSB ID: SSM 47170

Some vehicles may exhibit an illuminated mil with diagnostic trouble codes (dtcs) p0011, p0012, p0014, p0015, p0016, p0017, p0018, p0019, p0021, p0022, p0024 and/or p0025. this may be due to small debris causing the vct solenoid to stick. b
08/01/17 Transmission and Drivetrain NHTSA ID: 10109076
TSB ID: SSM 46098

2013-2017 fusion, mkz and c-max hybrid and energi vehicles equipped with hf35 ecvt transaxles may have literature published that lists either a 2.56 or 2.57 axle ratio. for service and parts ordering purposes, both are the same. the differe
02/22/17 Transmission and Drivetrain NHTSA ID: 10092578
TSB ID: 16B35

Certain 2016-2017 model year c-max and fusion energi vehicles - reprogram powertrain control module.
05/21/18 Electrical and Air Conditioning NHTSA ID: 10137100
TSB ID: SSM 47167

Various 2016-2017 vehicles with sync 3 may experience a touch screen that does not respond to any input. using the professional technician society (pts) website > oasis tab > sync version, verify the vehicle sync software version. if the ve
05/21/18 Electrical and Air Conditioning NHTSA ID: 10137085
TSB ID: SSM 47130

Some 2012-2018 focus electric, 2013-2017 c-max energi, and 2013-2018 fusion energi plug-in hybrid electric vehicles (phev) may exhibit the high voltage (hv) battery failing to charge while connected to the delphi 120 volt electric vehicle s
05/21/18 Electrical and Air Conditioning NHTSA ID: 10137126
TSB ID: SSM 47211

Some 2016-2017 ford and lincoln vehicles equipped with sync 3 version 2.2 software may exhibit a blank screen after attempting to exit valet mode. sync software updates are now available under the oasis tab sync selection. if update is avai
05/21/18 Electrical and Air Conditioning NHTSA ID: 10137097
TSB ID: SSM 47161

Some 2012-2017 focus bev, 2013-2016 fusion energi and 2013-2017 cmax energi vehicles equipped with a telematics control unit (tcu) may exhibit inoperative remote features via my ford mobile app, discharged battery, incomplete user authoriza
05/21/18 Electrical and Air Conditioning NHTSA ID: 10137110
TSB ID: SSM 47198

Some 2013-2017 fusion energi, 2012-2017 focus electric and 2013-2017 c-max energi vehicles equipped with a tcu built on or before 11-oct-2017 may exhibit a discharged battery, inoperative remote features via myford mobile app, incomplete us
05/21/18 Electrical and Air Conditioning NHTSA ID: 10137084
TSB ID: SSM 47129

Some 2013-2017 c-max energi, 2013-2018 fusion energi, 2013-2018 c-max/fusion hybrid/mkz hybrid may exhibit a no start with battery energy control module (becm) diagnostic trouble code (dtc) p0ae5. for 2015-2017 c-max energi refer to the 201
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05/14/18 Electrical and Air Conditioning NHTSA ID: 10136597
TSB ID: SSM 47080

2010-2018 various vehicles equipped with sync or sync 3 may not function when attempting to find or use the spotify app via applink. as of an update released on 1/15/2018 spotify will no longer be supporting their applink integration. no re
01/29/18 Electrical and Air Conditioning NHTSA ID: 10127424
TSB ID: SSM 46947

Some 2016-2017 ford and lincoln vehicles with sync 3 may intermittently display an overhead image of a vehicle in the center of the sync touchscreen with no obstacle detection grids or warning chimes. sync may appear unresponsive when the o
01/29/18 Electrical and Air Conditioning NHTSA ID: 10127425
TSB ID: SSM 46948

Some owners of 2016-2017 ford and lincoln vehicles equipped with sync 3 may experience inoperative mobile device navigation applications. mobile device navigation via applink requires sync 3 version 2.3 or higher for apple ios users. mobile
01/29/18 Electrical and Air Conditioning NHTSA ID: 10127405
TSB ID: SSM 46900

Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (mil) and a dtc p161a after pcm replacement. this may be due to the parameter reset procedure not being properly completed. to clear this dtc, use
12/14/17 Electrical and Air Conditioning NHTSA ID: 10125079
TSB ID: SSM 46861

Some 2016-2017 ford and lincoln vehicles with sync 3 may intermittently display an overhead image of a vehicle in the center of the sync touchscreen with no obstacle detection grids or warning chimes. sync may appear unresponsive when the o
12/14/17 Electrical and Air Conditioning NHTSA ID: 10125078
TSB ID: SSM 46860

Some 2016-2018 ford or lincoln vehicles equipped with sync 3 may exhibit a blank screen or other various sync symptoms only when the vehicle is in transport mode. this is due to the power saving features enabled while in transport mode and
NHTSA's feed only includes summaries. For the full text of TSBs:

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12/14/17 Electrical and Air Conditioning NHTSA ID: 10125076
TSB ID: SSM 46857

Some 2017 c-max vehicles built 1-jun-2017 and through 26-sep-2017 may exhibit an illuminated mil with dtcs p26d0, p26ca, p059f, u019f, u0194, u091f and/or u0284. this may be due to water in the jumper harness connector c1651 and the attache
10/21/17 Electrical and Air Conditioning NHTSA ID: 10119678
TSB ID: SSM 46834

Some 2016-2017 ford and lincoln vehicles with sync 3 may exhibit an intermittent blue or black screen. check for sync software update under the oasis tab sync selection. if update is available refer to wsm, section 415-00 and update apim so
10/21/17 Electrical and Air Conditioning NHTSA ID: 10119669
TSB ID: SSM 46813

Some 2016-2017 ford and lincoln vehicles equipped with sync 3 version 2.2 software may exhibit a blank screen after attempting to exit valet mode. to recover the screen, perform a complete ignition cycle (key off, open and close the driver'
10/21/17 Electrical and Air Conditioning NHTSA ID: 10119684
TSB ID: SSM 46848

Some owners of 2016-2017 ford and lincoln vehicles equipped with sync 3 may experience inoperative mobile device navigation applications. mobile device navigation via applink requires sync 3 version 2.3 or higher for apple ios users. mobile
08/25/17 Electrical and Air Conditioning NHTSA ID: 10115952
TSB ID: SSM 46702

Some 2016-2017 ford/lincoln vehicles sync 3 may exhibit an intermittent blank screen. check for sync software update under the oasis tab sync selection. if update is available refer to wsm, section 415-00 and update apim software. during th
08/01/17 Electrical and Air Conditioning NHTSA ID: 10109058
TSB ID: SSM 46058

Some 2017 ford and lincoln vehicles equipped with sync 3 and navigation may exhibit a condition in which the siriusxm traffic listing is not loading but all remaining travel link features operate properly. siriusxm traffic is only available
NHTSA's feed only includes summaries. For the full text of TSBs:

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08/01/17 Electrical and Air Conditioning NHTSA ID: 10109023
TSB ID: SSM 46545

Some 2014-2017 focus/c-max vehicles when a replacement bcm is received for a service repair may include a white keyless entry card. in an effort to consolidate the complexity of bcm's only the highest level will be available for service. if
08/01/17 Electrical and Air Conditioning NHTSA ID: 10109084
TSB ID: 16B35-S1

Certain 2016-2017 model year c-max and fusion energi vehicles - reprogram powertrain control module
08/01/17 Electrical and Air Conditioning NHTSA ID: 10109067
TSB ID: SSM 46073

Some 2016-2017 escape, mkc, fiesta, f150, expedition, navigator, mustang, transit, focus, c-max, mkx, taurus, mks, flex, mkt, and edge and 2017 explorer, fusion, mkz, super duty, transit connect and continental vehicles equipped with sync 3
05/24/17 Electrical and Air Conditioning NHTSA ID: 10100508
TSB ID: SSM 46486

Some 2016-2017 ford or lincoln vehicles equipped with sync 3 may exhibit a blank screen or other various sync symptoms only when the vehicle is in transport mode. this is considered normal due to the power saving features enabled while in t
03/20/17 Electrical and Air Conditioning NHTSA ID: 10095781
TSB ID: SSM 46371

Some 2012-2017 focus electric/2013-2017 cmax energi/fusion energi/2015-2017 mkc/mkz/2016-2017 mkx and 2017 continental vehicles operating with a 3g tcu on or before 16-jan-2017 may not respond to customers remote commands via mylincoln/myfo
03/13/17 Electrical and Air Conditioning NHTSA ID: 10094763
TSB ID: SSM 46285

Some 2017 fusion hev/phev, c-max hev/phev, and mkz hev vehicles may exhibit an illuminated mil with dtc p0071 and/or degraded hvac performance in automatic mode only with an ambient temperature reading of 50 degrees f displayed in the messa
NHTSA's feed only includes summaries. For the full text of TSBs:

Get a 1 year subscription for only $19.95 from ALLDATAdiy! Use Code DIYDISCOUNT. Click here now!
02/10/17 Electrical and Air Conditioning NHTSA ID: 10091230
TSB ID: SSM 45917

Some 2016-2017 vehicles equipped with sync 3 may experience the following concerns; the gps not tracking the vehicle position correctly, the vehicle location arrow icon spinning in circles on the navigation screen or a spinning compass on n
02/08/17 Electrical and Air Conditioning NHTSA ID: 10090990
TSB ID: SSM 46151

Some 2016-2017 ford and lincoln vehicles equipped with sync 3 and navigation may exhibit a condition in which the siriusxm traffic listing is not loading but all remaining travel link features operate properly. siriusxm traffic is only avai
01/29/18 Other NHTSA ID: 10127426
TSB ID: SSM 46949

Some 2016-2017 ford and lincoln vehicles equipped with sync 3 version 2.2 software may exhibit a blank screen after attempting to exit valet mode. sync software updates are now available under the oasis tab sync selection. if update is avai
08/01/17 Other NHTSA ID: 10109079
TSB ID: SSM 46102

Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. this may be due to a normal condition which happens when the seatb
05/22/17 Other NHTSA ID: 10100024
TSB ID: SSM 46454

Some 2013-2017 c-max/fusion energi and 2017 c-max/fusion/mkz hybrid vehicles may exhibit an illuminated mil with diagnostic trouble code (dtc) p04b5. this may be due to inadvertent actuation of the fuel door release button by the customer w
05/17/17 Other NHTSA ID: 10099458
TSB ID: SSM 46450

Some vehicles may exhibit an illuminated mil with diagnostic trouble codes (dtcs) p0011, p0012, p0014, p0015, p0016, p0017, p0018, p0019, p0021, p0022, p0024 and/or p0025. this may be due to small debris causing the vct solenoid to stick. b
NHTSA's feed only includes summaries. For the full text of TSBs:

Get a 1 year subscription for only $19.95 from ALLDATAdiy! Use Code DIYDISCOUNT. Click here now!
03/20/17 Other NHTSA ID: 10095991
TSB ID: SSM 46197

Some 2013-2017 focus/c-max vehicles exhibit a frayed/cut short appearance at the front edge of the headliner near the windshield. this is a normal characteristic of the headliner and no repairs should be attempted. on 5 door focus(hatchback
03/15/17 Other NHTSA ID: 10095161
TSB ID: SSM 46297

The ev range after fully charging a 2017 focus electric, c-max/fusion energi may vary after each charge event. the window sticker indicates 0-20 mile range for 2017 cmax energi, 0-21 mile range for 2017 fusion energi. variation of ev range
03/13/17 Other NHTSA ID: 10094778
TSB ID: 16B35-S2

Certain 2016-2017 model year c-max and fusion energi vehicles - reprogram powertrain control module.
02/22/17 Other NHTSA ID: 10092555
TSB ID: SSM 46011

Some 2015-2017 focus/c-max/escape vehicles equipped with one touch up feature. the 2016-2017 workshop manual section 501-11 was updated 8/2016 with revised diagnostics, the 2015 wsm updates will follow later. refer to the 2016-2017 wsm revi
02/10/17 Other NHTSA ID: 10091267
TSB ID: SSM 45918

Some 2016-2017 ford/lincoln vehicles with sync 3 may see a navigation fault message appear on the map on the home screen or a system lock up when the phone is connected. applink maybe inoperative, or the system may perform random reboots du
02/08/17 Other NHTSA ID: 10091003
TSB ID: SSM 46153

Setting the correct tire inflation pressure is an important step in the pre-delivery process and during routine maintenance intervals. recent customer clinics revealed that most every vehicle in the clinics had the tire pressures set incorr

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Ford C-MAX TSBs (Technical Service Bulletins)

Some things are often misunderstood about recalls and technical service bulletins (TSBs). Plus a disclaimer.

  1. Recalls do not have to be issued only because something is prone to failure. NHTSA (a government agency) can only require a recall if a failure will affect safety, emissions, fuel economy, or compliance with some other regulation or law. Manufacturers can voluntarily recall cars for problems that do not affect these, though.
  2. Recalls often apply to only some cars of a specific model year, rather than all of them. You should receive a letter from the manufacturer if your car has been recalled. You can also check with the dealer, which will know which (if any) recalls pertain to your car.
  3. The primary purpose of TSBs is to inform dealers about known problems with a car and how to fix them. They are not the same as recalls. As with recalls, TSBs often only apply to some cars, not the entire model year.
  4. Dealers often will not provide a preventive repair just because a problem described in a TSB might happen to your car. They'll usually want to observe symptoms that the problem is already affecting your car.
  5. Even if there are symptoms, a manufacturer doesn't have to pick up the cost of a TSB repair if the car is out of warranty, though sometimes they do.

We provide the text of recalls and TSBs as provided by NHTSA. There can be errors in the text. If you sign up for notifications in My Garage, we will try to get these to do, but for various reasons (some beyond our control) cannot guarantee you will receive them. When in doubt about a recall or TSB, contact the dealer.