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2016 Ford C-MAX Technical Service Bulletins (TSBs)

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TSB Date Problem Area TSB Text
08/01/17 NHTSA ID: 10109070
TSB ID: SSM 46085

The powertrain control/emissions diagnosis (pc/ed) manual has been revised for diagnosing electronic throttle bodies (etbs). the etc_act and etc_dsd pids should not used to diagnose possible etb concerns. the ids has a limited refresh rate
08/01/17 NHTSA ID: 10109056
TSB ID: SSM 46053

Some 2017 focus and c-max vehicles built on or after 8/1/2016 may exhibit a growl or rubbing noise from the wheel assembly after pre-delivery inspection has been performed to remove the brake rotor covers. this may be due to the brake calip
08/01/17 NHTSA ID: 10109069
TSB ID: SSM 46076

Some 2016 model year fusion, mkz and c-max hybrid electric vehicles(hev) vehicles equipped with 2.0l dohc gas/electric engines may exhibit mil on with diagnostic trouble code p0137(o2 sensor circuit low voltage (bank 1 sensor 2) in powertra
03/20/17 NHTSA ID: 10095995
TSB ID: SSM 46210

Some 2010-2016 epas equipped vehicles may exhibit steering related noises. the workshop manual (wsm) diagnostic procedures have been updated in section 211-02. when diagnosing and repairing epas steering noises use the updated procedures.
03/15/17 NHTSA ID: 10095159
TSB ID: SSM 46296

Some 2016-2017 focus and c-max vehicles built on or after 1-aug-2016 may exhibit a growl or rubbing noise from the wheel assembly after pre-delivery inspection has been performed to remove the brake rotor covers. this may be due to the brak
03/15/17 NHTSA ID: 10095154
TSB ID: SSM 46295

To help differentiate engine oil leaks from other possible sources, a new white-colored fluorescent engine oil dye is available. workshop manual (wsm), section 303-00 has been revised to reference the new white-colored dye. the new white fl
NHTSA's feed only includes summaries. For the full text of TSBs:

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02/03/17 NHTSA ID: 10090505
TSB ID: TSB 16-0139

Some 2015-2016 f-150, c-max, edge, mks, taurus, and flex and 2016 expedition, explorer, escape, fusion, mustang, mkz, mkx, navigator, transit and transit connect vehicles equipped with a 2.0l, 2.5l, 3.5l or 3.7l gasoline engine and built on
08/01/17 Transmission and Drivetrain NHTSA ID: 10109076
TSB ID: SSM 46098

2013-2017 fusion, mkz and c-max hybrid and energi vehicles equipped with hf35 ecvt transaxles may have literature published that lists either a 2.56 or 2.57 axle ratio. for service and parts ordering purposes, both are the same. the differe
08/01/17 Transmission and Drivetrain NHTSA ID: 10108994
TSB ID: TSB 17-0039

Some 2013-2016 fusion, mkz and 2013-2016 c-max vehicles equipped with an hf35 transmission and built on or before 15-aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. the noise may be present in all gea
03/17/17 Transmission and Drivetrain NHTSA ID: 10095624
TSB ID: SSM 46355

Multiple 2014-2016 vehicles equipped with 6f35 transmission and built on 1-jan-2014 and through 31-dec-2015 may exhibit harsh reverse engagement and harsh/delayed 3rd and 5th gear up/down shifts with no dtcs present. this may be due to a me
02/22/17 Transmission and Drivetrain NHTSA ID: 10092578
TSB ID: 16B35

Certain 2016-2017 model year c-max and fusion energi vehicles - reprogram powertrain control module.
05/21/18 Electrical and Air Conditioning NHTSA ID: 10137126
TSB ID: SSM 47211

Some 2016-2017 ford and lincoln vehicles equipped with sync 3 version 2.2 software may exhibit a blank screen after attempting to exit valet mode. sync software updates are now available under the oasis tab sync selection. if update is avai
05/21/18 Electrical and Air Conditioning NHTSA ID: 10137084
TSB ID: SSM 47129

Some 2013-2017 c-max energi, 2013-2018 fusion energi, 2013-2018 c-max/fusion hybrid/mkz hybrid may exhibit a no start with battery energy control module (becm) diagnostic trouble code (dtc) p0ae5. for 2015-2017 c-max energi refer to the 201
05/21/18 Electrical and Air Conditioning NHTSA ID: 10137110
TSB ID: SSM 47198

Some 2013-2017 fusion energi, 2012-2017 focus electric and 2013-2017 c-max energi vehicles equipped with a tcu built on or before 11-oct-2017 may exhibit a discharged battery, inoperative remote features via myford mobile app, incomplete us
05/21/18 Electrical and Air Conditioning NHTSA ID: 10137100
TSB ID: SSM 47167

Various 2016-2017 vehicles with sync 3 may experience a touch screen that does not respond to any input. using the professional technician society (pts) website > oasis tab > sync version, verify the vehicle sync software version. if the ve
05/21/18 Electrical and Air Conditioning NHTSA ID: 10137097
TSB ID: SSM 47161

Some 2012-2017 focus bev, 2013-2016 fusion energi and 2013-2017 cmax energi vehicles equipped with a telematics control unit (tcu) may exhibit inoperative remote features via my ford mobile app, discharged battery, incomplete user authoriza
05/21/18 Electrical and Air Conditioning NHTSA ID: 10137085
TSB ID: SSM 47130

Some 2012-2018 focus electric, 2013-2017 c-max energi, and 2013-2018 fusion energi plug-in hybrid electric vehicles (phev) may exhibit the high voltage (hv) battery failing to charge while connected to the delphi 120 volt electric vehicle s
05/14/18 Electrical and Air Conditioning NHTSA ID: 10136597
TSB ID: SSM 47080

2010-2018 various vehicles equipped with sync or sync 3 may not function when attempting to find or use the spotify app via applink. as of an update released on 1/15/2018 spotify will no longer be supporting their applink integration. no re
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01/29/18 Electrical and Air Conditioning NHTSA ID: 10127425
TSB ID: SSM 46948

Some owners of 2016-2017 ford and lincoln vehicles equipped with sync 3 may experience inoperative mobile device navigation applications. mobile device navigation via applink requires sync 3 version 2.3 or higher for apple ios users. mobile
01/29/18 Electrical and Air Conditioning NHTSA ID: 10127405
TSB ID: SSM 46900

Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (mil) and a dtc p161a after pcm replacement. this may be due to the parameter reset procedure not being properly completed. to clear this dtc, use
01/29/18 Electrical and Air Conditioning NHTSA ID: 10127424
TSB ID: SSM 46947

Some 2016-2017 ford and lincoln vehicles with sync 3 may intermittently display an overhead image of a vehicle in the center of the sync touchscreen with no obstacle detection grids or warning chimes. sync may appear unresponsive when the o
12/14/17 Electrical and Air Conditioning NHTSA ID: 10125078
TSB ID: SSM 46860

Some 2016-2018 ford or lincoln vehicles equipped with sync 3 may exhibit a blank screen or other various sync symptoms only when the vehicle is in transport mode. this is due to the power saving features enabled while in transport mode and
12/14/17 Electrical and Air Conditioning NHTSA ID: 10125079
TSB ID: SSM 46861

Some 2016-2017 ford and lincoln vehicles with sync 3 may intermittently display an overhead image of a vehicle in the center of the sync touchscreen with no obstacle detection grids or warning chimes. sync may appear unresponsive when the o
12/14/17 Electrical and Air Conditioning NHTSA ID: 10125089
TSB ID: SSM 46891

Some 2016 escape and focus vehicles equipped with a front control display interface module (fcdim) may exhibit the inability to store am/fm presets and/or preset buttons work erratically. engineering is currently investigating this concern.
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10/21/17 Electrical and Air Conditioning NHTSA ID: 10119669
TSB ID: SSM 46813

Some 2016-2017 ford and lincoln vehicles equipped with sync 3 version 2.2 software may exhibit a blank screen after attempting to exit valet mode. to recover the screen, perform a complete ignition cycle (key off, open and close the driver'
10/21/17 Electrical and Air Conditioning NHTSA ID: 10119678
TSB ID: SSM 46834

Some 2016-2017 ford and lincoln vehicles with sync 3 may exhibit an intermittent blue or black screen. check for sync software update under the oasis tab sync selection. if update is available refer to wsm, section 415-00 and update apim so
10/21/17 Electrical and Air Conditioning NHTSA ID: 10119684
TSB ID: SSM 46848

Some owners of 2016-2017 ford and lincoln vehicles equipped with sync 3 may experience inoperative mobile device navigation applications. mobile device navigation via applink requires sync 3 version 2.3 or higher for apple ios users. mobile
08/01/17 Electrical and Air Conditioning NHTSA ID: 10109028
TSB ID: 17B07

Certain 2016 c-max energi, 2016 focus electric and 2016-2017 fusion energi - telematics control unit reprogramming
08/01/17 Electrical and Air Conditioning NHTSA ID: 10109054
TSB ID: SSM 46048

Some 2016-2017 ford and lincoln vehicles equipped with sync 3 may have dtcs u3000:04, b108e:12 and/or u1a00:87 present in the apim. if these dtcs are present and no other symptoms are reported by the customer, then clear the dtcs and retest
08/01/17 Electrical and Air Conditioning NHTSA ID: 10109084
TSB ID: 16B35-S1

Certain 2016-2017 model year c-max and fusion energi vehicles - reprogram powertrain control module
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08/01/17 Electrical and Air Conditioning NHTSA ID: 10109067
TSB ID: SSM 46073

Some 2016-2017 escape, mkc, fiesta, f150, expedition, navigator, mustang, transit, focus, c-max, mkx, taurus, mks, flex, mkt, and edge and 2017 explorer, fusion, mkz, super duty, transit connect and continental vehicles equipped with sync 3
08/01/17 Electrical and Air Conditioning NHTSA ID: 10109023
TSB ID: SSM 46545

Some 2014-2017 focus/c-max vehicles when a replacement bcm is received for a service repair may include a white keyless entry card. in an effort to consolidate the complexity of bcm's only the highest level will be available for service. if
08/01/17 Electrical and Air Conditioning NHTSA ID: 10109018
TSB ID: SSM 46534

Some 2013-2017 fusion hybrid energi built on or before 24-mar-2017, 2012-2016 focus electric and 2013-2016 c-max energi and equipped with a tcu may exhibit inoperative remote features via myford mobile app, discharged battery, incomplete us
05/24/17 Electrical and Air Conditioning NHTSA ID: 10100508
TSB ID: SSM 46486

Some 2016-2017 ford or lincoln vehicles equipped with sync 3 may exhibit a blank screen or other various sync symptoms only when the vehicle is in transport mode. this is considered normal due to the power saving features enabled while in t
03/20/17 Electrical and Air Conditioning NHTSA ID: 10095978
TSB ID: SSM 46176

Some 2016 c-max and focus electric vehicles may exhibit a false activation of the alarm system. a work around until the software is updated(4th qtr. 2016), procedure is available. 1. put the vehicle in park. 2. take your foot off the brake
03/20/17 Electrical and Air Conditioning NHTSA ID: 10095781
TSB ID: SSM 46371

Some 2012-2017 focus electric/2013-2017 cmax energi/fusion energi/2015-2017 mkc/mkz/2016-2017 mkx and 2017 continental vehicles operating with a 3g tcu on or before 16-jan-2017 may not respond to customers remote commands via mylincoln/myfo
NHTSA's feed only includes summaries. For the full text of TSBs:

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03/20/17 Electrical and Air Conditioning NHTSA ID: 10095763
TSB ID: SSM 46368

Some 2016 c-max energi/focus electric and 2016-2017 fusion energi vehicles built on or before 10-jul-2016, may exhibit a 12-volt and/or high voltage battery with a low state of charge and/or an intermittent battery draw. reprogram the telem
03/17/17 Electrical and Air Conditioning NHTSA ID: 10095616
TSB ID: TSB 17-0015

Some 2013-2016 c-max energi vehicles may exhibit an intermittent stall/no crank with a stop safely now warning message in the instrument panel cluster (ipc), illuminated malfunction indicator lamp (mil) with battery energy control module (b
03/15/17 Electrical and Air Conditioning NHTSA ID: 10095173
TSB ID: SSM 46323

Some 2016 c-max and focus electric vehicles built on or after 11-may-2016 may exhibit a false activation of the alarm system. reprogram the body control module (bcm) to the latest level using integrated diagnostic system (ids) release 103.0
03/15/17 Electrical and Air Conditioning NHTSA ID: 10095227
TSB ID: SSM 46347

Some 2016 focus battery electric vehicle (bev) and c-max energi plug-in hybrid vehicles (phev) equipped with sync3 may be unable to change the settings for the charge port light ring under vehicle settings function. this may be due to the g
03/15/17 Electrical and Air Conditioning NHTSA ID: 10095163
TSB ID: SSM 46298

The ev range after fully charging a 2012-2016 focus electric, 2013-2016 c-max/fusion energi may vary after each charging event. the window sticker indicates 0-19 mile range for 2013-2016 cmax/fusion energi. variation of ev range may not ind
02/22/17 Electrical and Air Conditioning NHTSA ID: 10092572
TSB ID: SSM 46032

Some 2016 c-max and focus electric vehicles may exhibit a false activation of the alarm system. a work around until the software is updated(4th qtr. 2016), procedure is available. 1. put the vehicle in park. 2. take your foot off the brake
NHTSA's feed only includes summaries. For the full text of TSBs:

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02/21/17 Electrical and Air Conditioning NHTSA ID: 10092402
TSB ID: SSM 45968

Some 2016 escape/mkc/fiesta/f150/expedition/navigator/mustang /transit/focus/c-max/mkx/taurus/mks/flex/mkt/edge and 2017 escape/explorer/mkc/fusion and mkz vehicles equipped with sync 3 might exhibit a blank screen or other various sync sym
02/13/17 Electrical and Air Conditioning NHTSA ID: 10091425
TSB ID: SSM 45939

Some 2016 c-max energi and focus electric vehicle built on or before 4/18/2016, may have 12-volt and/or high voltage battery with a low state of charge and/or an intermittent battery draw. reprogram the telematics control unit (tcu) to the
02/10/17 Electrical and Air Conditioning NHTSA ID: 10091222
TSB ID: TSB16-0100

Some 2017 fusion plug-in hybrid electric vehicle (phev) built on 5/9/2016 and through 6/14/2016 and 2016 c-max phev vehicles built on 4/27/2016 and through 6/14/2016 may exhibit a no-start condition, illuminated malfunction indicator lamp (
02/10/17 Electrical and Air Conditioning NHTSA ID: 10091230
TSB ID: SSM 45917

Some 2016-2017 vehicles equipped with sync 3 may experience the following concerns; the gps not tracking the vehicle position correctly, the vehicle location arrow icon spinning in circles on the navigation screen or a spinning compass on n
02/09/17 Electrical and Air Conditioning NHTSA ID: 10091136
TSB ID: SSM 46164

Some 2016 c-max built on 1-may-2016 and through 6-sep-2016, may exhibit a false activation of the alarm system. this may be due to a change in the body control module (bcm) software. reprogram the bcm to the latest calibration using ids rel
02/03/17 Electrical and Air Conditioning NHTSA ID: 10090514
TSB ID: SSM 46108

Some 2013-2016 c-max phev vehicles may exhibit an intermittent stall/no crank with a stop safely now warning message in the instrument panel cluster (ipc) with battery energy control module (becm) dtcs u3012,p0b37, and/or secondary on-boa
NHTSA's feed only includes summaries. For the full text of TSBs:

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09/23/16 Electrical and Air Conditioning NHTSA ID: 10081010
TSB ID: SSM-45866

2013-2016 focus/c-max - remote keyless entry (rke) programing concerns
08/29/16 Electrical and Air Conditioning NHTSA ID: 10078990
TSB ID: SSM-45821

Siri eyes free functional issues using bluetooth and apple ios 9.2 and 9.2.1
06/22/16 Electrical and Air Conditioning NHTSA ID: 10075280
TSB ID: 16-0050

Energi - malfunction indicator lamp (mil) with diagnostic trouble code (dtc) p0c27 and/or p0c28 issue some 2016 fusion energi and c-max energi vehicles may exhibit a mil with dtc p0c27 and/or p0c28. action reprogram the powertrain
01/29/18 Other NHTSA ID: 10127426
TSB ID: SSM 46949

Some 2016-2017 ford and lincoln vehicles equipped with sync 3 version 2.2 software may exhibit a blank screen after attempting to exit valet mode. sync software updates are now available under the oasis tab sync selection. if update is avai
10/21/17 Other NHTSA ID: 10119686
TSB ID: 17B28

Certain 2015 model year flex and taurus, 2015-2016 model year c-max, and mks, and 2016 model year edge, fusion, mkz, and transit connect vehicles - electronic throttle body replacement
08/01/17 Other NHTSA ID: 10109079
TSB ID: SSM 46102

Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. this may be due to a normal condition which happens when the seatb
NHTSA's feed only includes summaries. For the full text of TSBs:

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05/22/17 Other NHTSA ID: 10100024
TSB ID: SSM 46454

Some 2013-2017 c-max/fusion energi and 2017 c-max/fusion/mkz hybrid vehicles may exhibit an illuminated mil with diagnostic trouble code (dtc) p04b5. this may be due to inadvertent actuation of the fuel door release button by the customer w
03/20/17 Other NHTSA ID: 10095991
TSB ID: SSM 46197

Some 2013-2017 focus/c-max vehicles exhibit a frayed/cut short appearance at the front edge of the headliner near the windshield. this is a normal characteristic of the headliner and no repairs should be attempted. on 5 door focus(hatchback
03/13/17 Other NHTSA ID: 10094770
TSB ID: 15N04-S2

Certain 2015 model year mkc and mkz vehicles equipped with the reserve equipment group, and certain 2012-2016 focus electric, c-max energi, and fusion energi vehicles - embedded modem replacement.
03/13/17 Other NHTSA ID: 10094778
TSB ID: 16B35-S2

Certain 2016-2017 model year c-max and fusion energi vehicles - reprogram powertrain control module.
03/10/17 Other NHTSA ID: 10094646
TSB ID: SSM 46283

Some owners of 2016 ford and lincoln mkx vehicles equipped with sync 3 may inquire about upgrading to apple carplay and android auto. this upgrade is not currently available for those vehicles. apple carplay and android auto are currently a
02/22/17 Other NHTSA ID: 10092556
TSB ID: SSM 46012

Some 2016 focus, c-max, fiesta, expedition, and navigator vehicles equipped with sync 3 may exhibit a condition in which the sirius satellite channel guide category buttons may not respond when selected and a loading message is displayed
NHTSA's feed only includes summaries. For the full text of TSBs:

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02/22/17 Other NHTSA ID: 10092555
TSB ID: SSM 46011

Some 2015-2017 focus/c-max/escape vehicles equipped with one touch up feature. the 2016-2017 workshop manual section 501-11 was updated 8/2016 with revised diagnostics, the 2015 wsm updates will follow later. refer to the 2016-2017 wsm revi
02/10/17 Other NHTSA ID: 10091267
TSB ID: SSM 45918

Some 2016-2017 ford/lincoln vehicles with sync 3 may see a navigation fault message appear on the map on the home screen or a system lock up when the phone is connected. applink maybe inoperative, or the system may perform random reboots du
02/10/17 Other NHTSA ID: 10091229
TSB ID: SSM 45916

Some 2016 ford and lincoln vehicles equipped with sync 3 and navigation along with a valid paid subscription to sirius travel link may not display sirius travel link fuel prices. replacing components will not resolve the condition and is no
02/08/17 Other NHTSA ID: 10091003
TSB ID: SSM 46153

Setting the correct tire inflation pressure is an important step in the pre-delivery process and during routine maintenance intervals. recent customer clinics revealed that most every vehicle in the clinics had the tire pressures set incorr
08/29/16 Other NHTSA ID: 10078980
TSB ID: SSM-45800

Remove water or moisture before removing the sobdmc fuse cover
08/29/16 Other NHTSA ID: 10078984
TSB ID: SSM-45809

Sync 3 accessory protocol interface module (apim) dtcs u3000 or b108e or u1a00

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Ford C-MAX TSBs (Technical Service Bulletins)

Some things are often misunderstood about recalls and technical service bulletins (TSBs). Plus a disclaimer.

  1. Recalls do not have to be issued only because something is prone to failure. NHTSA (a government agency) can only require a recall if a failure will affect safety, emissions, fuel economy, or compliance with some other regulation or law. Manufacturers can voluntarily recall cars for problems that do not affect these, though.
  2. Recalls often apply to only some cars of a specific model year, rather than all of them. You should receive a letter from the manufacturer if your car has been recalled. You can also check with the dealer, which will know which (if any) recalls pertain to your car.
  3. The primary purpose of TSBs is to inform dealers about known problems with a car and how to fix them. They are not the same as recalls. As with recalls, TSBs often only apply to some cars, not the entire model year.
  4. Dealers often will not provide a preventive repair just because a problem described in a TSB might happen to your car. They'll usually want to observe symptoms that the problem is already affecting your car.
  5. Even if there are symptoms, a manufacturer doesn't have to pick up the cost of a TSB repair if the car is out of warranty, though sometimes they do.

We provide the text of recalls and TSBs as provided by NHTSA. There can be errors in the text. If you sign up for notifications in My Garage, we will try to get these to do, but for various reasons (some beyond our control) cannot guarantee you will receive them. When in doubt about a recall or TSB, contact the dealer.