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2017 Jaguar XJ Technical Service Bulletins (TSBs)

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TSB Date Problem Area TSB Text
04/02/18 NHTSA ID: 10131574
TSB ID: SSM73067

Issue: jlr is investigating 3.0l & 5.0l supercharger noise, post vin's on jtb00349v2 & jtb00356v2.
01/29/18 NHTSA ID: 10127578
TSB ID: SSM73660

Issue: jaguar xj customers may complain of a creak, squeak or knock from the front suspension area, particularly enhanced at various speeds whilst travelling over speed bumps or uneven road surfaces. upon inspection, technicians have identi
01/29/18 NHTSA ID: 10127576
TSB ID: SSM72865 Attachm

Issue: diesel exhaust fluid (def) injector crystallization leading to incorrect and unnecessary replacement.
01/29/18 NHTSA ID: 10127618
TSB ID: JTB00349NAS2

A clatter/knock/rattle noise may be heard from the engine.
01/29/18 NHTSA ID: 10127575
TSB ID: SSM72865

Issue: diesel exhaust fluid (def) injector crystallization leading to incorrect and unnecessary replacement.
01/22/18 NHTSA ID: 10127293
TSB ID: JA17TE-09

Temporary suspension of 17c next generation infotainment (ngi) download
NHTSA's feed only includes summaries. For the full text of TSBs:

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01/22/18 NHTSA ID: 10127304
TSB ID: JTB00349NAS2

A clatter/knock/rattle noise may be heard from the engine.
01/22/18 NHTSA ID: 10127281
TSB ID: SSM72865

Issue: diesel exhaust fluid (def) injector crystallization leading to incorrect and unnecessary replacement.
01/22/18 NHTSA ID: 10127284
TSB ID: SSM73660

Issue: jaguar xj customers may complain of a creak, squeak or knock from the front suspension area, particularly enhanced at various speeds whilst travelling over speed bumps or uneven road surfaces. upon inspection, technicians have identi
01/22/18 NHTSA ID: 10127282
TSB ID: SSM72865 Attachm

Issue: diesel exhaust fluid (def) injector crystallization leading to incorrect and unnecessary replacement.
11/16/17 NHTSA ID: 10124197
TSB ID: SSM58558

Issue: submitting a brake noise epqr
08/10/17 NHTSA ID: 10110969
TSB ID: SSM73035

Issue: warranty claims are being submitted for abs modulator replacement, when the dtc present on the vehicle indicates a specific diagnostic path to be taken, and not resulting in a requirement for replacement.
08/10/17 NHTSA ID: 10110943
TSB ID: JTB00423NAS2

Situation: a 'humming' noise may be evident from the engine when the engine is idling.
04/05/17 NHTSA ID: 10096901
TSB ID: JTB00267NAS2

Situation: a vibration or shaking sensation coming from different areas of the vehicle may be evident while driving. this may be felt through the steering wheel and/or through the seats/vehicle body. it may, or may not, occur during braking
03/16/17 NHTSA ID: 10095351
TSB ID: SSM73028

Issue: the customer may report a noise from the engine bay. this maybe accompanied with the coolant gauge reading high and/or the charge warning indicator illuminated. investigation finds a concern with the primary idler pulley assembly wh
04/02/18 Transmission and Drivetrain NHTSA ID: 10131579
TSB ID: SSM73384

Issue: rear differential oil leak evident from the pinion seal.
04/05/17 Transmission and Drivetrain NHTSA ID: 10096912
TSB ID: JTB00417NAS3

Situation: an oil leak may be evident from underneath the vehicle or discovered during routine service.
04/02/18 Electrical and Air Conditioning NHTSA ID: 10131577
TSB ID: SSM73410

issue: a technician may want to run the ?powertrain ? transmission module adaption clear? routine, for any vehicle with an 8hp transmission, and will not be able to find the routine within sdd.
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04/02/18 Electrical and Air Conditioning NHTSA ID: 10131580
TSB ID: SSM73419

Issue: here map updates must be performed correctly to ensure the vehicle's infotainment system continues to operate as designed.
01/29/18 Electrical and Air Conditioning NHTSA ID: 10127587
TSB ID: JA17TE-09

Temporary suspension of 17c next generation infotainment (ngi) download
01/29/18 Electrical and Air Conditioning NHTSA ID: 10127608
TSB ID: SSM73700

Issue: jaguar land rover (jlr) have received multiple reports of concerns experienced when updating vehicles equipped with incontrol touch pro to latest software version ngi 17c on both symptom driven diagnostics (sdd) and pathfinder. addi
01/22/18 Electrical and Air Conditioning NHTSA ID: 10127294
TSB ID: SSM73700

Issue: jaguar land rover (jlr) have received multiple reports of concerns experienced when updating vehicles equipped with incontrol touch pro to latest software version ngi 17c on both symptom driven diagnostics (sdd) and pathfinder. addi
01/16/18 Electrical and Air Conditioning NHTSA ID: 10127104
TSB ID: SSM73520

When attempting to update the navigation maps to a newer level the update fails and the navigation becomes either slow to respond or no functionality at all.
01/16/18 Electrical and Air Conditioning NHTSA ID: 10127108
TSB ID: SSM73633

Issue: when crossing into a different country in control secure may incorrectly determine that the vehicle has been stolen. this will result in the telematics service provider (tsp) contacting the customer to confirm if theft has occurred
NHTSA's feed only includes summaries. For the full text of TSBs:

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01/16/18 Electrical and Air Conditioning NHTSA ID: 10127111
TSB ID: JTB00492NAS3

The auto stop/start system may be inoperative.
12/14/17 Electrical and Air Conditioning NHTSA ID: 10125489
TSB ID: JTB00593NAS2

In response to customer feedback on the performance of the incontrol? touch pro? system, jaguar land rover has developed a software upgrade designed to enhance/introduce the following features and functions: ? introduction of text message
11/16/17 Electrical and Air Conditioning NHTSA ID: 10124202
TSB ID: K444NAS3

Situation: an issue has been identified on certain vehicles within the listed affected vehicle range have been manufactured away from process and the telematics control module (tcu) security key was not subject to an end of line test and ve
11/16/17 Electrical and Air Conditioning NHTSA ID: 10124198
TSB ID: JTB00552NAS4

Situation: in response to customer feedback on the performance of the incontrol? touch pro? system, jaguar land rover has developed a software upgrade. customers may have experienced infotainment poor performance/reliability and this softwa
11/16/17 Electrical and Air Conditioning NHTSA ID: 10124201
TSB ID: 6-341NAS2

Description of issue:an issue has been identified on a limited number of vehicles within the listed affected vehicle range have been manufactured away from process and the telematics control module (tcu) security key was not subject to an e
11/13/17 Electrical and Air Conditioning NHTSA ID: 10123473
TSB ID: JTB00593NAS1

Situation: in response to customer feedback on the performance of the incontrol? touch pro? system, jaguar land rover has developed a software upgrade designed to enhance/introduce the following features and functions:? introduction of text
NHTSA's feed only includes summaries. For the full text of TSBs:

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10/21/17 Electrical and Air Conditioning NHTSA ID: 10120500
TSB ID: SSM73543

Issue: the solid state drive (ssd) within the infotainment master controller (imc) fails on vehicles fitted with incontrol touch pro audio systems which causes navigation, speech and media library to be unavailable to the customer with the
10/14/17 Electrical and Air Conditioning NHTSA ID: 10119548
TSB ID: 6-339NAS

Description of issue: jaguar land rover have developed the latest software upgrade in response to customer feedback on the performance of the incontrol? touch pro? system. some customers may have experienced infotainment issues and this sof
10/14/17 Electrical and Air Conditioning NHTSA ID: 10119560
TSB ID: SSM73298

Issue: technician may report one of the following conditions during or post pdi: dtc u2109-09 (back up battery component failures) during pdi it may not be possible to activate telematics services vehicle message centre may display "sos lim
10/14/17 Electrical and Air Conditioning NHTSA ID: 10119565
TSB ID: JTB00552NAS3

Situation: in response to customer feedback on the performance of the incontrol? touch pro? system, jaguar land rover has developed a software upgrade. customers may have experienced infotainment poor performance/reliability and this softwa
10/04/17 Electrical and Air Conditioning NHTSA ID: 10118499
TSB ID: SSM73139

Issue: users might be experiencing an issue where the navigation guidance may not work. when navigation destination is set and voice guidance is enabled, the user may not experience the instructions with the voice guidance for navigation.
10/04/17 Electrical and Air Conditioning NHTSA ID: 10118500
TSB ID: K437NAS5

Situation: jaguar land rover have developed the latest software upgrade in response to customer feedback on the performance of the incontrol? touch pro? system. some customers may have experienced infotainment issues and this software upgra
NHTSA's feed only includes summaries. For the full text of TSBs:

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09/26/17 Electrical and Air Conditioning NHTSA ID: 10118144
TSB ID: JTB00492NAS2

Auto start-stop may be inoperative
09/26/17 Electrical and Air Conditioning NHTSA ID: 10118164
TSB ID: SSM73310

Issue: sim card does not latch in sim slot or cannot be read.
08/10/17 Electrical and Air Conditioning NHTSA ID: 10110975
TSB ID: SSM72557

When fitting a new remote function actuator (rfa) (referred to as the keyless vehicle module - kvm on sdd) with a module part number of: fk72-19h440 - ae, fk72-19h440 - be, fk72-19h440 - af, fk72-19h440 - bf sdd cannot communicate with th
08/10/17 Electrical and Air Conditioning NHTSA ID: 10110958
TSB ID: 6-339NAS2

Description of issue: jaguar land rover have developed the latest software upgrade in response to customer feedback on the performance of the incontrol? touch pro? system. some customers may have experienced infotainment issues and this sof
08/10/17 Electrical and Air Conditioning NHTSA ID: 10110957
TSB ID: 6-341NAS

Description of issue: an issue has been identified on a limited number of vehicles within the listed affected vehicle range have been manufactured away from process and the telematics control module (tcu) security key was not subject to an
08/10/17 Electrical and Air Conditioning NHTSA ID: 10110955
TSB ID: K444NAS1

Situation: an issue has been identified on certain vehicles within the listed affected vehicle range have been manufactured away from process and the telematics control module (tcu) security key was not subject to an end of line test and ve
NHTSA's feed only includes summaries. For the full text of TSBs:

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08/10/17 Electrical and Air Conditioning NHTSA ID: 10110947
TSB ID: K437NAS2

Situation: jaguar land rover have developed the latest software upgrade in response to customer feedback on the performance of the incontrol? touch pro? system. some customers may have experienced infotainment issues and this software upgra
04/19/17 Electrical and Air Conditioning NHTSA ID: 10097591
TSB ID: SSM72823

Issue: customer may experience more than one of the following issue in the operation of their cd: cd won?t eject, incorrect order of ripped cd tracks, intermittent ripping issues, track skipping, no disk shown while attempting to eject, can
04/19/17 Electrical and Air Conditioning NHTSA ID: 10097596
TSB ID: JTB00496NAS2

Situation: one or more of the following incontrol? touch pro? features may not operate as expected: ? delayed incontrol? touch pro? system start-up ? blank touch screen and/or rear seat entertainment (rse) screens (if fitted) ? live applica
04/19/17 Electrical and Air Conditioning NHTSA ID: 10097595
TSB ID: JTB00496NAS1

Situation: one or more of the following incontrol? touch pro? features may not operate as expected: ? delayed incontrol? touch pro? system start-up ? blank touch screen and/or rear seat entertainment (rse) screens (if fitted) ? live applica
04/19/17 Electrical and Air Conditioning NHTSA ID: 10097589
TSB ID: SSM72811

Issue: the touch screen is inoperative with a pop-up message ?input the pin code?. it will also not be possible to open the luggage/tailgate and the glove box.
04/07/17 Electrical and Air Conditioning NHTSA ID: 10097024
TSB ID: JTB00460NAS1

Situation: the vehicle may lock with both keys in the vehicle when operating the exterior handle. cause: this may be caused by a software issue with the remote function actuator (rfa).
NHTSA's feed only includes summaries. For the full text of TSBs:

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03/30/17 Electrical and Air Conditioning NHTSA ID: 10096648
TSB ID: 6-307NAS

Issue: a potential issue has been identified on a limited number of vehicles listed within the affected vehicle range which may have been manufactured away from process and in some cases the personal subscriber identity module (psim) card i
03/16/17 Electrical and Air Conditioning NHTSA ID: 10095343
TSB ID: JTB00496NAS3

Situation: in response to customer feedback on the performance of the incontrol? touch pro? system, jaguar land rover has developed a software upgrade. some customers may have experienced infotainment poor performance/reliability and this s
03/16/17 Electrical and Air Conditioning NHTSA ID: 10095301
TSB ID: SSM73025

Issue: customer complaint of 1.no gps signal. 2.no update on current vehicle position on the display. 3.no update to the time displayed. 4.china only might state that the gps page says the gps signal is invalid.
03/15/17 Electrical and Air Conditioning NHTSA ID: 10095103
TSB ID: SSM72960

Issue: tunescan does not operate, scrolling window animation is constantly running.
03/13/17 Electrical and Air Conditioning NHTSA ID: 10094792
TSB ID: SSM72906

Issue: when running either; ?configure new module -?incontrol touch pro: infotainment master controller? or, ??incontrol touch pro - vehicle shared secret?. a message may be displayed on symptom driven diagsnotics (sdd) stating, ?an error o
03/13/17 Electrical and Air Conditioning NHTSA ID: 10094790
TSB ID: SSM72875

Issue: homelink universal transmitter not working
NHTSA's feed only includes summaries. For the full text of TSBs:

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03/09/17 Electrical and Air Conditioning NHTSA ID: 10094478
TSB ID: SSM72655

Issue: when in a radio function such as fm, am, dab/hd the following behaviour is seen: when making a selection using left or right tune soft key buttons or when selecting an alternative radio band (ie trying to change from fm to dab) ther
03/09/17 Electrical and Air Conditioning NHTSA ID: 10094539
TSB ID: SSM72906

Issue: when running either; ?configure new module -?incontrol touch pro: infotainment master controller? or, ??incontrol touch pro - vehicle shared secret?. a message may be displayed on symptom driven diagsnotics (sdd) stating, ?an error o
03/09/17 Electrical and Air Conditioning NHTSA ID: 10094466
TSB ID: K414NAS1

Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may have been manufactured away from process and in some cases the personal subscriber identity module (psim) card integ
03/09/17 Electrical and Air Conditioning NHTSA ID: 10094523
TSB ID: SSM72902

Issue: electric window, sun / moon roof, rear side window blinds, inoperative or not functioning correctly after pdi.
02/27/17 Electrical and Air Conditioning NHTSA ID: 10093082
TSB ID: JTB00380NAS3

Situation: inadequate air conditioning (a/c) performance may be experienced with the compressor clutch (where applicable) working properly.
09/02/16 Electrical and Air Conditioning NHTSA ID: 10079244
TSB ID: JTB-00311-NAS-1

Situation: an odor may be present when the climate control system is switched 'on'. cause: this may be caused by mold spore accumulation / build-up in the evaporator core.
NHTSA's feed only includes summaries. For the full text of TSBs:

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04/23/18 Other NHTSA ID: 10134968
TSB ID: SFCC_08MAR18

Jaguar land rover shop foreman conference call
04/02/18 Other NHTSA ID: 10131578
TSB ID: SSM73417

Issue: when the hard keys on the rear seat centre switch pack are operated pressing the left hand switch activates the right hand seat heater. pressing the right hand switch activates the left hand seat heater.
04/02/18 Other NHTSA ID: 10131576
TSB ID: SSM72498

Issue: wheel stud failures (fractures).
01/29/18 Other NHTSA ID: 10127619
TSB ID: SFCC_14DEC17

Presentation from dealer shop foreman conference call
01/29/18 Other NHTSA ID: 10127609
TSB ID: SSM73511

Issue: jaguar headlining cleaning products
01/22/18 Other NHTSA ID: 10127295
TSB ID: SSM73511

Issue: jaguar headlining cleaning products
NHTSA's feed only includes summaries. For the full text of TSBs:

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11/13/17 Other NHTSA ID: 10123467
TSB ID: JTB00588NAS1

Situation: a creak noise from the front of the vehicle may be evident when driving over a rough road surface or speed bump.
10/14/17 Other NHTSA ID: 10119570
TSB ID: SSM73554

Issue: park distance control (pdc) audio tones inconsistent with visual display.
10/14/17 Other NHTSA ID: 10119562
TSB ID: JTB00343NAS5

Situation: the face of the smart key handset may peel away from the handset main body or the handset case may be bulging.
10/04/17 Other NHTSA ID: 10118501
TSB ID: SSM72926

Issue: customer may report erratic ambient air temperature readings or default setting (ie.-40?) appearing.
09/26/17 Other NHTSA ID: 10118145
TSB ID: JTB00539NAS2

A rattle noise from the front overhead console may be evident
09/26/17 Other NHTSA ID: 10118153
TSB ID: SSM73298

Tcu fails activation and dtc u2109 flagged
NHTSA's feed only includes summaries. For the full text of TSBs:

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09/26/17 Other NHTSA ID: 10118148
TSB ID: K444NAS2

Tcu security key was not subject to end of line test and verification
08/10/17 Other NHTSA ID: 10110945
TSB ID: JTB00539NAS1

Situation: a rattle noise from the front overhead console may be evident.
04/19/17 Other NHTSA ID: 10097584
TSB ID: JTB00500NAS1

Situation: only on vehicles with front seats equipped with both massage and front cushion extension functions, a 'click' noise may be heard when raising / lowering the right front seat cushion.
04/05/17 Other NHTSA ID: 10096920
TSB ID: JTB00492NAS1

Situation: the auto stop/start system may be inoperative.
03/16/17 Other NHTSA ID: 10095402
TSB ID: SSM72557

Issue: when fitting a new remote function actuator (rfa) (referred to as the keyless vehicle module - kvm on sdd) with a module part number of: fk72-19h440 - ae, fk72-19h440 - be, fk72-19h440 - af, fk72-19h440 - bf sdd cannot communicate
03/15/17 Other NHTSA ID: 10095104
TSB ID: SSM72971

Issue: customers may experience incontrol touch pro not displaying audio track artwork on the touch screen (ts) when using a universal serial bus (usb) flash drive, compact disc (cd), external media storage device or infotainment master con
NHTSA's feed only includes summaries. For the full text of TSBs:

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03/15/17 Other NHTSA ID: 10095064
TSB ID: SSM72926

Issue: customer may report erratic ambient air temperature readings or default setting (ie.-40?) appearing.
03/15/17 Other NHTSA ID: 10095061
TSB ID: JTB00343NAS4

Situation: the face of the compact key handset may peel away from the handset main body or the handset case may be bulging.
03/10/17 Other NHTSA ID: 10094594
TSB ID: JTB00380NAS4

Situation: inadequate air conditioning (a/c) performance may be experienced with the compressor clutch (where applicable) working properly.
03/10/17 Other NHTSA ID: 10094630
TSB ID: JTB00511NAS1

Situation: the door pocket leather may be loose or wrinkled.
02/27/17 Other NHTSA ID: 10093106
TSB ID: SSM72581

Issue: centre console cup holder cover split (see attachment)

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Jaguar XJ TSBs (Technical Service Bulletins)

Some things are often misunderstood about recalls and technical service bulletins (TSBs). Plus a disclaimer.

  1. Recalls do not have to be issued only because something is prone to failure. NHTSA (a government agency) can only require a recall if a failure will affect safety, emissions, fuel economy, or compliance with some other regulation or law. Manufacturers can voluntarily recall cars for problems that do not affect these, though.
  2. Recalls often apply to only some cars of a specific model year, rather than all of them. You should receive a letter from the manufacturer if your car has been recalled. You can also check with the dealer, which will know which (if any) recalls pertain to your car.
  3. The primary purpose of TSBs is to inform dealers about known problems with a car and how to fix them. They are not the same as recalls. As with recalls, TSBs often only apply to some cars, not the entire model year.
  4. Dealers often will not provide a preventive repair just because a problem described in a TSB might happen to your car. They'll usually want to observe symptoms that the problem is already affecting your car.
  5. Even if there are symptoms, a manufacturer doesn't have to pick up the cost of a TSB repair if the car is out of warranty, though sometimes they do.

We provide the text of recalls and TSBs as provided by NHTSA. There can be errors in the text. If you sign up for notifications in My Garage, we will try to get these to do, but for various reasons (some beyond our control) cannot guarantee you will receive them. When in doubt about a recall or TSB, contact the dealer.