Thought I would leave this here since it is also a Corolla.
Bought a 2014 Corolla on 2/10/19, been to the dealer 21 times since. Driving about 22 miles back and forth totals to about 460 miles of driving to and from the dealer. They said they would replace a broken radio (constant reboot). Took over 3 months for the part to arrive. Once they fix it, I notice the screen calibration is way off. Unable to touch the bottom half inch of the screen. The A/C has also never worked for an entire drive.
Also, they told me they would give me a warranty on it for free (90 days, 4000 miles). Took a pic of the "buyer's guide" window sticker as proof because I knew that if something was wrong they would lie about not having a warranty. The sticker says that A/C repairs are covered 100% in parts and labor. I knew that the compressor needed to be replaced because the exact same symptoms were displayed in our car as the TSB. I gave them several papers for the TSB, they lost all of them. They say my car is not covered under warranty. I have to go up there 7 more times to show them that the A/C is not working and fought with them to accept my warranty claim. Once I told them they would have to pay for an arbitrator (as part of their contract I signed), they quickly said they would look into the situation.
They never returned our calls for a few weeks. Hence why I had to drive there 21 times in total so far. They said they would replace the compressor if we pay half. I said no because the warranty covers 100% parts and labor. They agreed we had a warranty and they "made a mistake" in their computer system. Still, I bring up arbitration again and they they say they will recharge the freon despite me saying that I know that the problem is the compressor. They recharge it and the A/C still doesn't work all the time. I have to come back several more times to replicate the symptoms. I show them that it doesn't work and they they tell me, "You know, the only reason we are helping you is because you took a picture of the warranty sticker on the car. We are going to spend $2000 on this car, which completely blows off our profit on this car!" If they diagnosed it correctly the first time and followed my advice they wouldn't have had to spend $2000, see my face again, and lose my business.
This past week I went in because they said they had the compressor in stock and they would replace it. When I get there they say it will take a week to ship. They replaced the expansion valve instead and the A/C still doesn't work and the screen is still not calibrated. Now I have to prove to them again that the A/C doesn't work. It's too bad the lemon law doesn't work with used cars. It isn't the car's fault when the owner knows what to replace; it's the dealer.
The dealer also replaced the bald tires from the previous owner with ultra-high performance summer tires from a brand I have never heard of until now. 30,000 mile warranty and IT'S A COROLLA. What Corolla needs summer tires? When my teenage son drives this car in the rain, I don't want him to lose control because the dealer put on summer tires on "the epitomy of an economy car."
Don't ever buy a car from any AutoNation dealer, let alone service the car. They are crooks. The fact that AutoNation is a huge corporation means they have the money for warranty repairs.
Also I agree that the CVT is dreadful and the car just is not enjoyable to drive at all.
In the end, my son likes the car, it's reliable, and safe, so that's all that really matters in a first car. The dealer is the real problem here.
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