Last month members provided 17,861 responses to the Car Reliability Survey, a response rate of 36.2%. The updated car reliability stats include full results for 458 cars, and partial results for another 351. This compares to 404 full results and 320 partial results three months ago. The updated results cover owner experiences through the end of June 2010. Other sources… More →

If German cars had a stellar reputation for reliability, Lexus would not be where it is today. TrueDelta’s latest Car Reliability Survey results, based on owner experiences through the end of March 2010, provide some evidence that a corner has been turned, but other evidence that work remains to be done. Two years ago the current Mercedes C-Class had a… More →

Every year Ford hires RDA Group, a market research firm, to conduct a reliability survey for it. Mostly it uses the data internally, but it also usually issues a press release touting any Ford wins. This year Ford announced that, based on this survey, they have the auto industry’s highest satisfaction with quality. This survey also measures things gone wrong,… More →

Since TrueDelta promptly updates its Car Reliability Survey results four times a year, we can report on new models ahead of anyone else. Last year, we announced that the 2009 Jaguar XF was faring poorly. This provoked a blistering backlash from owners at a particular Jaguar forum. In the end, threads on reliability were deleted and future ones all but… More →

When looking over the results of our Car Reliability Survey, I check for consistency across model years. As the sample sizes grow, they’re consistent more often than not. When one result is out of line with the others, the question is then whether we’re looking at an inaccurate result, or whether that particular model year might actually require more repairs.… More →

With the 2010 Chevrolet Equinox and GMC Terrain General Motors finally figured out what car buyers are looking for in a compact crossover. Dealers have had trouble keeping them on lots. But did GM work out all of the bugs prior to launching the vehicle? With prompt quarterly updates, TrueDelta’s Car Reliability Survey can answer this question well ahead of… More →

In its flash drive of the new Jaguar XJ, Autoweek suggests, “Promising results from the 2009 J.D. Power Vehicle Dependability and Sales Satisfaction surveys should help reassure buyers concerned with dependability.” Unfortunately, the J.D. Power Sales Satisfaction Survey has absolutely nothing to do with dependability. And the 2009 Vehicle Dependability Survey covered 2006 cars, and so none of the models… More →

We’ve updated the Car Reliability Survey results to include owner experiences through December 31, 2009. The new email process, which reduced the number of emails to members whose responses were up-to-date, was a big success. For the past year the response rate has been about 36 percent. This time around it was 38 percent. In absolute terms, we received responses… More →

Over the last few months, the media have become increasingly critical of Toyota and its handling of the unintended acceleration problem. Recently, Ralph Nader joined the fray, charging that Toyota has lost control of its quality control process. Has it? Or is this problem indicative of a broader, deeper problem in how cars are currently developed, everywhere? Should this problem… More →

Living in the U.S., I feel I’ve been immersed in discussion of car reliability my entire life. It’s a key factor in many car purchases here, and I assumed it was the much the same elsewhere. So a Jaguar XF forum thread served as a real eye opener. Specifically, this post: I’m a Brit by birth but have lived in… More →