In its flash drive of the new Jaguar XJ, Autoweek suggests, “Promising results from the 2009 J.D. Power Vehicle Dependability and Sales Satisfaction surveys should help reassure buyers concerned with dependability.”
Unfortunately, the J.D. Power Sales Satisfaction Survey has absolutely nothing to do with dependability. And the 2009 Vehicle Dependability Survey covered 2006 cars, and so none of the models Jaguar currently offers in the U.S. With the new XJ, they’ve now all been redesigned.
In contrast, the Jaguar XF has done poorly in all reliability surveys, beginning with TrueDelta’s Car Reliability Survey, which runs as much as a year ahead of the others.
In TrueDelta’s latest update the XF has improved to the point where it’s “only” about 50% worse than the average car, but it had a very rough first year.
How will the XJ fare? We hope to have results first, as we did with the XF. Just a matter of getting enough owners involved, which can be a challenge with a low-volume luxury sedan. Know someone who has bought one? Please send them here: