The emails we receive suggest that many people misunderstand TrueDelta and its research process. Here I’ll attempt to address the most common misunderstandings. Misunderstanding #1: TrueDelta wants survey responses many times a month. Reality: We usually only need a survey response the first month you’re eligible to participate, then at the end of every quarter after that (four times a… More →
Day: June 25, 2009
Ford cutting back on customer care?
I’ve written before that Detroit needs to reduce the risk of buying its cars by providing proper customer care. Unfortunately, I recently learned that Ford might be cutting back on the out-of-warranty assistance it provides to customers. While visiting a close friend of my wife, we learned that her husband’s truck had an electronic controller in its 4WD system fail… More →