August Vehicle Reliability Survey results: some comments

Last month we posted the lastest results for TrueDelta’s Vehicle Reliability Survey.

This set of results included a couple of early 2009 models, the Nissan Murano and Jaguar XF, well head of any other public source of vehicle reliability information.

The Murano’s launch has been cleaner than most recent Nissan new product launches. Owners of the all-new SUV reported a repair rate of 16 successful repair trips per 100 cars per year, which is much better than the typical new car.

The Jaguar XF has not been faring nearly as well. The sample size for the XF is very small, so TrueDelta won’t be issuing an official result for this model. But the reported repair rate is so high–well over three times the average–that even this limited amount of data clearly indicates a higher than normal number of “teething issues”–chiefly minor electrical problems–for the new Jag. A more solid result will be included with the next update, in November.

The new results also include the 2008 SMART ForTwo and Saturn ASTRA. The SMART has attracted a strong fan base owing to its unique character and exceptional city fuel economy. Averaging a little under a single repair trip per year, the ForTwo requires about 50 percent more repairs than the typical 2008 model.

The Saturn ASTRA is assembled by GM in Europe. The last car GM imported from Europe, the Cadillac Catera, could be troublesome. Not so with the ASTRA, whose owners reported a repair rate of 29 successful repair trips per 100 cars per year–about half that of the typical 2008 model.

We’ve previously reported much worse than average repair rates for the 2008 Cadillac CTS and 2008 Chrysler minivans. Both had similarly poor scores in the latest update.

One possible exception to GM’s typical first-year problems: the 2008 Chevrolet Malibu. Only 15 owners participated, but none of them reported a repair. This suggests a better than average repair rate.

There is hope for the Jaguar XF, SMART ForTwo, Cadillac CTS, and new Chrysler minivans. Many new models improve in their second model year, or even later in their first year, as the manufacturer identifies and corrects “bugs.” With its prompt quarterly updates, TrueDelta will report any such improvements soon after they occur.